In today’s Windshield Time, Chris and James are joined by special guest Joe Person, the newest member of the Service…
In today's Windshield Time, Chris and James are joined by special guest Joe Person, the newest member of the Service Excellence team! Joe isn't actually new though, as he has spent many years with the company in the past and is welcomed back with open arms. Check out this episode to hear the guys catch up and get your first glimpse of our new Inside Salesperson!
In today’s Windshield Time, Chris and James discuss the elephant in the room that looms at the end of every…
In today's Windshield Time, Chris and James discuss the elephant in the room that looms at the end of every year for salespeople around the country: the holiday objection. Check out this episode to hear how our hosts filter this objection through Service Excellence's PRESS PLAY system to create more success this holiday season!
In today’s Windshield Time, Chris and James discuss how in the age of the internet, potential clients can reach for…
In today's Windshield Time, Chris and James discuss how in the age of the internet, potential clients can reach for their phones, go to Google, and say, "This service is cheaper at another company!" Treat this like an objection and problem-solve by preparing for the pushback before the call!
In this episode of Windshield Time, Chris and James delve deeper into our last discussion on objections. Join us as…
In this episode of Windshield Time, Chris and James delve deeper into our last discussion on objections. Join us as we explore the art of truly assisting clients by empathetically listening to and comprehending their challenges. Instead of merely selling, we'll uncover the power of guiding them through decisions, making the process more about support and understanding than a transaction. Tune in for valuable insights on transforming conversations into meaningful connections.
In this week’s episode of Windshield Time, Chris and James take a trip in the way back machine and cover…
In this week's episode of Windshield Time, Chris and James take a trip in the way back machine and cover an old and well-documented topic: handling sales objections. Tune in to hear our hosts cover this tried and true talking point and explore their insights and opinions on the matter.
In this week’s episode of Windshield Time, Chris and James sit down to condense one of Service Excellence’s most core…
In this week's episode of Windshield Time, Chris and James sit down to condense one of Service Excellence's most core methods of training. Tune in to learn about the three acts of PRESS PLAY: Bond, Discover, and Secure.
This week’s Windshield Time podcast showcases Chris and James rehashing a topic discussed back in episode 51: Do your customers…
This week's Windshield Time podcast showcases Chris and James rehashing a topic discussed back in episode 51: Do your customers actually understand what you're saying? In other words, how do you interact with clients in a way that goes to their heart instead of their head? Check out this episode and hear the tools you can leverage to better communicate your value in the field!
In this episode of Windshield Time, Chris and James sit down to explore an interesting scenario: When a customer wants…
In this episode of Windshield Time, Chris and James sit down to explore an interesting scenario: When a customer wants to buy something they know they don't really need, is there an ethical dilemma at play? Join them as they have a thoughtful conversation about how to approach this scenario and discover how it's essentially a lesson in understanding the genuine needs of the customer!
On today’s episode of Windshield Time, Chris Elmore and James Walker reunite to talk about doing your homework before stepping…
On today's episode of Windshield Time, Chris Elmore and James Walker reunite to talk about doing your homework before stepping into a client's home. Wouldn't you want your doctor to check your medical chart before a visit? Be sure to check your client's chart before your next service call so you can provide more value, professionalism, and a better customer experience!
In today’s episode of Windshield Time, Chris and James go over the five fundamental principles of finding great solutions by…
In today's episode of Windshield Time, Chris and James go over the five fundamental principles of finding great solutions by creating multiple creative, professional, and quality options for clients.
In this week’s episode of Windshield Time, Chris is joined by fellow Service Excellence team member Dr. Kerry Webb! We…
In this week's episode of Windshield Time, Chris is joined by fellow Service Excellence team member Dr. Kerry Webb! We hear them talk about Kerry's history serving the home services industry, Kerry's upcoming college-level training program for service managers in the trades, and more!
In this week’s episode of Windshield Time, Chris and James share today’s pro-tip: using a customer’s personal timeline to build…
In this week's episode of Windshield Time, Chris and James share today's pro-tip: using a customer's personal timeline to build context for the age of their system. They also share non-S.T.E.A.M. objections you may encounter and how to respond when faced with them.
In this week’s episode of Windshield Time, Chris and James outline ways to identify when your discussion of a sale…
In this week's episode of Windshield Time, Chris and James outline ways to identify when your discussion of a sale with a customer helps you convey its proper value and when you're overjustifying it. Tune in to find out how to qualify the budget, ask what the customer is thinking and overcome objections, especially when it comes to big-ticket items!
In this week’s episode of Windshield Time, Chris and James explore ways technicians can prepare customers for bad news while…
In this week's episode of Windshield Time, Chris and James explore ways technicians can prepare customers for bad news while out in the field. Whether the job will cost more than they are expecting or you find other issues during the call, find out how you can make them feel comfortable enough to make a last-minute decision bomb.
In this week’s episode of Windshield Time, Chris and James discuss the utility of diagnostic checklists across the trades and…
In this week's episode of Windshield Time, Chris and James discuss the utility of diagnostic checklists across the trades and how they vary between industries. Tune in and find out what to do when faced with customer objections about the relevance of a broad inspection.
In this week’s episode of Windshield Time, Chris and James explain how communicating technical language in a customer-friendly way can…
In this week's episode of Windshield Time, Chris and James explain how communicating technical language in a customer-friendly way can lead to miscommunications. From directions or concepts to overall value, many things can get lost in translation on service calls.
In this week’s episode of Windshield Time, Chris and James discuss what the differences are between service calls and maintenance…
In this week's episode of Windshield Time, Chris and James discuss what the differences are between service calls and maintenance calls. They share how a customer's expectations vary across types of calls and ways technicians can train, prepare and adapt to them accordingly.
In this week’s episode of Windshield Time, Chris and James discuss how you can use courage to successully navigate interactions…
In this week's episode of Windshield Time, Chris and James discuss how you can create additional value for the customer in ways beyond just monetary means. Together, they break down the psychology behind determining value and its connection to DISC profiles.
In this week’s episode of Windshield Time, Chris and James discuss how you can create additional value for the customer…
In this week's episode of Windshield Time, Chris and James discuss how you can create additional value for the customer in ways beyond just monetary means. Together, they break down the psychology behind determining value and its connection to DISC profiles.
In this week’s episode of Windshield Time, Chris and James discuss their theory on price sensitivity with clients and customers,…
In this week's episode of Windshield Time, Chris and James discuss their theory on price sensitivity with clients and customers, including how to navigate it when you're in the field.
In this week’s episode of Windshield Time, Chris and James talk about how you can use non-technical information in the…
In this week's episode of Windshield Time, Chris and James talk about how you can use non-technical information in the field to recognize and understand when there is an opportunity to provide additional, useful services to a customer.
In this week’s episode of Windshield Time, Chris and James talk about feeling aligned when leading people and how ensuring…
In this week's episode of Windshield Time, Chris and James talk about feeling aligned when leading people and how ensuring that the customer understands: the cost of repair vs. replacement, the price range of replacing, why replacement is the best option, the process of the transaction and booking an appointment ASAP are the 5 keys to a great replacement lead.
In this week’s episode of Windshield Time, Chris and James talk about what the RE in PRESS PLAY means and…
In this week's episode of Windshield Time, Chris and James talk about what the RE in PRESS PLAY means and why these skills are important out in the field. Building a strong Relationship with the customer is the key to getting your foot in the door. Then, use your rapport to Explore their concerns by asking smart questions, showing your interest in the client's needs. Establishing trust allows you to gain valuable insights on the problems in their home, so you can discover their pain points and recommend an effective solution.
In this week’s episode of Windshield Time, Chris is joined by our NEW interim host, James Walker, to talk about…
In this week's episode of Windshield Time, Chris is joined by our NEW interim host, James Walker, to talk about being held back by fear of failure on the job while getting to know more about J-Dub.
On this special episode of Windshield Time, the Service Excellence team bids farewell to longtime friend and coach, Chris Loudermilk.…
On this special episode of Windshield Time, the Service Excellence team bids farewell to longtime friend and coach, Chris Loudermilk. Tune in to hear Chris and Chris reminisce and chat one last time.
It’s happened to all of us: the homeowner seems ready to close, and we’re giving them expert advice on the…
This week on the podcast, your hosts Chris and Chris Revisit the ever-present Multiple Bids Objection.
This week on Windshield Time, hosts Chris and Chris talk about DISC Profiles and Objections. By using the L.E.A.P.…
This week on the podcast, your hosts Chris and Chris continue their series DiSC profile. This week: DISC Profiles & Objections
This week on Windshield Time, hosts Chris and Chris talk about how to present to different DiSC profiled customers. By…
This week on Windshield Time your hosts Chris and Chris discuss presenting to DISC Profiles.
In this episode of Windshield Time, hosts Chris and Chris are here to talk to you about the High C…
The High C profile is one of the most interesting of the DiSC profiles: equal parts precise and yet very concerned about being wrong or being given false information.
In this week’s episode of Windshield Time, hosts Chris and Chris talk about the High S Profile in this continuing…
This week on the Podcast, Chris & Chris continue their journey through the DiSC profile. This time, a deep dive into High S types!
Is It About Perception? It’s easy to assume we know what the customer expects from service professionals, right? We’re late,…
It's easy to assume we know what the customer expects from service professionals, right? We’re late, dressed in t-shirts with holes in our pants - we don’t wear belts and the evidence shows every time we bend down. Or is that the case?
In this week’s episode of Windshield Time, hosts Chris and Chris are joined by Service Excellence Training’s newest coach: Mike…
In this episode, hosts Chris and Chris are joined by new coach: Mike to continue their talk on the DiSC profiles and talk about the High I Profile.
In this episode of Windshield Time, hosts Chris and Chris discuss DISC profiles and how they can benefit your business.…
In this episode of Windshield Time, hosts Chris and Chris go over an introduction into DISC profiles and how they can benefit your business.
In this week’s episode of Windshield Time, hosts Chris and Chris are going to talk about ethics. Ethical situations may…
In this episode of Windshield Time, hosts Chris and Chris discuss ethics in business.
In this episode of Windshield Time, hosts Chris and Chris talk about practice and practicing one’s craft for service technicians,…
This week on the podcast, your hosts: Chris & Chris, talk about the importance of practice.
Today, on Windshield Time, our hosts Chris and Chris are here to talk about urgency. Prices have been going up…
This week on the podcast, Chris & Chris discuss urgency and proof on service calls.
If you do a good job as a technician, you can expect to visit customers more than once. If you…
This week on the podcast, Chris & Chris answer a listener question: How to upsell to existing customers.
You may have a good idea in your mind about the best way to act and speak when on a…
This week on Windshield Time, Chris & Chris discuss the things about techs and salespeople that customers don't like. Spoiler alert: it's not technical! Tune in to learn more!
The third step of the PRESS PLAY process is E: Evaluate with questions. What are you, as the technician,…
This week on the podcast, Chris & Chris discuss asking questions and giving answers.
It may sound like an easy task to take your evaluation of a system and present your findings and recommendations…
Join Chris, Chris and Matthew as they discuss the power of a purposeful presentation.
No matter what kind of customer you are dealing with on your service call, there will always be certain personalities…
This week on the podcast, Chris and Chris discuss the best and worst customers to have and how to handle the more difficult ones. Stay tuned!
One of the most difficult things to learn as a trades professional is how to successfully portray yourself as the…
This week, Chris Elmore and guest Matthew Barbosa talk about presenting to the customer like an expert. Stay tuned!
Matthew’s Story Matthew is the son of a business owner, which molded who he is today. Some of his earliest…
In this episode of Windshield Time, Chris and Chris introduce a new team member. And, no, his name is not Chris. We're excited to welcome Matthew Barbosa as the newest member of the Service Excellence team.
Every single technician, salesperson or customer service representative has been handed a script at some point in their career. When…
Before you head straight for the problematic AC unit or water heater in your customer’s home, take the time to…
On this special "On the Road" episode of Windshield Time, Chirs & Chris talk about creating a remarkable experience for you and your clients.
Taking the time to take care of your customers can sometimes mean more than providing the exact service in your…
In this week's episode of the podcast, Chris and Chris discuss building relationships.
In this special episode of Windshield Time, get to know Mark Bruckbauer AND the two Chrises a little more. Check…
In this episode of Windshield Time, Chris and Chris bring on special guest, Mark Bruckbauer, who is the newest coach at Service Excellence. Stay tuned to get to know Mark!
When it comes to the end of the sale and you have trouble asking the customer to work with your…
This week on the podcast, Chris Elmore and Chris Loudermilk talk about how you should be asking the customer to buy, but not before you’ve earned the right to ask.
This week on the podcast Chris Elmore and Chris Loudermilk talk about selling the seemingly unrelated items on a call.…
This week on the podcast Chris Elmore and Chris Loudermilk talk about selling the seemingly unrelated items on a call. A customer calls for one of three reasons: a problem, maintenance, or a quote.
This week Chris Elmore and Chris Loudermilk explore the order and quality of conversation during sales calls. Knowing what to…
This week on the podcast Chris Elmore and Chris Loudermilk talk about preparing for the end at the beginning. Every service call is unique; however, you should always start every call the same way.
We are finally back! This week on the podcast Chris Elmore and Chris Loudermilk talk about what it means to…
We are finally back! This week on the podcast Chris Elmore and Chris Loudermilk talk about what it means to be courageous as a technician or salesperson.
This week on the podcast, Chris and Chris continue discussing how to handle objections with “That’s too expensive” and “I can’t…
This week on the podcast, Chris and Chris continue discussing how to handle objections with “That’s too expensive” and “I can’t afford it”. These objections can get confusing because they can mean the same thing.
This week on Windshield Time, Chris and Chris discuss how you should handle the “I want to think about it”…
This week on Windshield Time, Chris and Chris discuss how you should handle the “I want to think about it” objection. This objection can be the vaguest of all the objections you will get from a customer.
New Year, New(ish) Podcast Welcome to Windshield Time! This is the new and improved podcast from Service Excellence. The purpose of this podcast is…
This week on the podcast, Chris and Chris talk about handling one of the most awkward objections: “I need to talk to my spouse.”
Managing Your Customer’s Expectations This week on the last podcast of the year, Chris Elmore and Chris Loudermilk talk about the…
This week on the last podcast of the year, Chris Elmore and Chris Loudermilk talk about the customer’s expectations. Your customer has an expectation of how the call will go before you even get there.
Service Techs: Learn How to Use Your Knowledge on the Job This week on the podcast, Chris Elmore (the host)…
This week on the podcast, Chris Elmore (the host) and Chris Loudermilk (the assistant to the host) talk about the ways you can overcome your fear of implementing the techniques you learn for communicating with the customer.
Today on the podcast Chris and Chris talk about the presentation you should be making to your customers on every call. Most techs will…
Today on the podcast Chris and Chris talk about the presentation you should be making to your customers on every call. Most techs will report back to the customer with all of the issues they found.
All of you will face objections of one type or another when asking your customers to buy. On this episode of the podcast, Chris and Chris…
All of you will face objections of one type or another when asking your customers to buy. On this episode of the podcast, Chris and Chris show you how to LEAP through Objections.
On this episode of the podcast, Chris and Chris talk about something that makes everything fail eventually: Age and lack…
On this episode of the podcast, Chris and Chris talk about something that makes everything fail eventually: Age and lack of maintenance.
This week on the podcast, Chris and the Assistant to the Host, Chris Loudermilk discuss the FU – Follow Up…
This week on the podcast, Chris and the Assistant to the Host, Chris Loudermilk discuss the FU – Follow Up game. You must have a great FU game to be great at converting opportunities.
In this throwback episode of the podcast, Chris & Chris discuss what it means to know your worth, become a…
In this episode of the Service Contractor Radio Show, we're sharing one of our episodes from the past. This podcast is all about finding your worth, becoming a better provider and coming into your own as an expert consultant.
Today on the podcast, Chris and Chris talk about making a great case for the customer to take your professional…
Today on the podcast, Chris and Chris talk about making a great case for the customer to take your professional recommendation.
In this episode, Chris & Chris discuss prescriptions. A friend of mine once told me, “Doctors are just technicians that…
In this episode, Chris & Chris discuss prescriptions. We use "Prescriptions" in the PRESS PLAY model. And not by coincidence.
This week on the podcast, Chris Elmore and his everlasting forever sidekick, Chris Loudermilk, introduce you to the newest Service Excellence Training team…
This week on the podcast, Chris Elmore and his everlasting forever sidekick, Chris Loudermilk, introduce you to the newest Service Excellence Training team member, Kenny Smith.
This week on the podcast, Chris & Chris discuss how to convert the one-time tune-up or inspection. It’s an old…
This week on the podcast, Chris & Chris discuss how to convert the one-time tune-up or inspection. It’s an old strategy used to attract new customers with a low-cost one-time tune-up or inspection.
Today on the podcast, Chris Elmore and his sidekick, Chris Loudermilk, discuss what “professional” means in the trades. While it…
Today on the podcast, Chris Elmore and his sidekick, Chris Loudermilk, discuss what "professional" means in the trades. While it can mean something different to everyone you ask, the guys give their opinion on what "professional" means to them.
Special Edition Podcast: Interview with Mark Stepowoy In this special edition of The Service Contractor Radio Show, Todd Liles interviews…
In this special edition of The Service Contractor Radio Show, Todd Liles interviews Mark Stepowoy, owner of 24 different Roto-Rooter franchises across the midwest region of the country.
Don’t Be “That Tech” This week on the podcast Chris Elmore and Chris Loudermilk talk about “That Tech.” You know…
This week on the podcast Chris Elmore and Chris Loudermilk talk about “That Tech.” You know who we mean. Hopefully, it isn’t you. That tech is the one with the bad attitude about everything. Listen to this week's show for a passionate discussion about “That Tech.” Don’t be that tech.
This week on the podcast Chris Elmore and Chris Loudermilk discuss needs versus wants. You have to be good at…
This week on the podcast Chris Elmore and Chris Loudermilk discuss needs versus wants. You have to be good at recognizing the difference and identifying both with your customers.
On this week’s podcast, Chris Elmore and Chris Loudermilk discuss repair versus replace. This can be a controversial subject depending…
On this week’s podcast, Chris Elmore and Chris Loudermilk discuss repair versus replace. This can be a controversial subject depending on where you are on the spectrum from “fixing it until you can’t” and “replacing it as soon as it can be”.
On the podcast today, Chris Elmore and Chris Loudermilk are discussing the whole home inspection. Specifically, they talk about how…
On the podcast today, Chris Elmore and Chris Loudermilk are discussing the whole home inspection. Specifically, they talk about how to make it make sense for the customer.
This week on the podcast, Chris Elmore and Chris Loudermilk discuss all things pricing. Many technicians have issues with pricing…
This week on the podcast, Chris Elmore and Chris Loudermilk discuss all things pricing. Many technicians have issues with pricing or presenting what they perceive as expensive repairs or replacement options.
This week on the podcast, Chris & Chris continue their discussion on the Language of Sales. There were lots of…
This week on the podcast, Chris & Chris continue their discussion on the Language of Sales. There were lots of requests for more on this topic. Listen to find out how they broke it down.
This week on the podcast, we take a trip into the mind of Chris Loudermilk. Chris Elmore (the host) gave…
This week on the podcast, we take a trip into the mind of Chris Loudermilk. Chris Elmore (the host) gave Chris Loudermilk (the sidekick) the opportunity to choose three topics to discuss. Listen to find out what they discuss.
When you think of the language of sales, you most likely think of scripting or words that you use. While…
On this week’s podcast, Chris Elmore & Chris Loudermilk discuss principles of the language of sales and service.
This week on the podcast, Chris Elmore and Chris Loudermilk continue their conversation about the response to the coronavirus. This…
This week on the podcast, Chris Elmore and Chris Loudermilk continue their conversation about the response to the coronavirus. This week they focus on what has changed but also what has stayed the same.
This week on the podcast, Chris Elmore and Chris Loudermilk discuss the most current event – the Coronavirus. They give…
This week on the podcast, Chris Elmore and Chris Loudermilk discuss the most current event – the Coronavirus. They give their insights and what they recommend form a customer service perspective.
This week on the show, Chris and Chris resume their talk about the second P in PRESS PLAY, Prescriptions. Any…
This week on the show, Chris and Chris resume their talk about the second P in PRESS PLAY, Prescriptions. Any time you ask a customer to buy from you there is the possibility of objections. Here is the process for understanding and handling objections.
This week, Chris Elmore and Brandy Loudermilk discuss Out-Bound Calling. This podcast has elements for managers, CSRs, and technicians. Here’s…
This week, Chris Elmore and Brandy Loudermilk discuss Out-Bound Calling. This podcast has elements for managers, CSRs, and technicians.
This week on the show, Chris and Chris talk about the second P in PRESS PLAY, Prescriptions. Presenting your findings…
This week on the show, Chris and Chris talk about the second P in PRESS PLAY, Prescriptions.
This week on the show, Chris Elmore talks to Jack Arnold in studio. You’ve heard about Jack many times before…
In this week's podcast, Jack Arnold of Arnold Electric Services joins Chris Loudermilk to discuss his company and his experience with Service Excellence Training.
This week on the podcast, Chris Elmore talks to Vicki Suiter, founder of Suiter Business Systems and author of The…
This week on the podcast, Chris Elmore talks to Vicki Suiter, founder of Suiter Business Systems and author of The Profit Bleed: How Managing Margin Can Save Your Contracting Business.
This week on the podcast, Terry Barrett Joins Chris Elmore to discuss Performance Pay. This remains a controversial topic for…
This week on the podcast, Terry Barrett Joins Chris Elmore to discuss Performance Pay. This remains a controversial topic for most everyone in the trades mainly due to the uncertain nature of it.
In this episode of Windshield Time, hosts Chris and Chris continue their conversation about DiSC profiles by going in depth…
In this episode of Windshield Time, hosts Chris and Chris go into greater detail about DiSC profiles as mentioned in their previous episode, today talking about the High D Profile.
This week on the podcast Chris & Chris finish the PRESS Before You Play series with System Diagnostic or Design. During…
This week on the podcast Chris & Chris finish the PRESS Before You Play series with System Diagnostic or Design.
This week on the podcast, Chris & Chris continue the PRESS Before You Can PLAY series with the first S…
This week on the podcast, Chris & Chris continue the PRESS Before You Can PLAY series with the first S – Settle Anxieties.
This week on the podcast, Todd Liles joins Chris Elmore to discuss New Year’s Resolutions. The word resolution is defined…
This week on the podcast, Todd Liles joins Chris Elmore to discuss New Year’s Resolutions.
This week on the show, Chris & Chris continue the series PRESS Before You Can PLAY with the E –…
This week on the show, Chris & Chris continue the series PRESS Before You Can PLAY with the E – Evaluate with Questions. Asking the right questions up front is one of the best tools you have for finding the customer’s value points.
On this podcast, Chris & Chris continue the series, “You have to PRESS before you can PLAY”, by discussing the…
On this podcast, Chris & Chris continue the series, “You have to PRESS before you can PLAY”, by discussing the R – Relationship Building.
On this week’s podcast, Chris & Chris continue to go through “PRESS before you PLAY”. They discuss how to be…
On this week’s podcast, Chris & Chris continue to go through “PRESS before you PLAY”. They discuss how to be prepared with M.A.G.I.E.
The Holiday Season places additional stress on your customers, your team members, and on your business. This week Todd Liles, Brandon Cockrell,…
The Holiday Season places additional stress on your customers, your team members, and on your business. This week Todd Liles, Brandon Cockrell, James Walker, and Brandy Loudermilk host a special episode of the podcast.
On this podcast, Chris and Chris discuss why you must “PRESS” before you “PLAY”. This means you have to…
On this podcast, Chris and Chris discuss why you must “PRESS” before you “PLAY”. This means you have to earn the right to ask the customer to buy.
On this podcast, Chris Elmore and Chris Loudermilk talk about how to overcome your fears of selling. Most of us…
On this podcast, Chris Elmore and Chris Loudermilk talk about how to overcome your fears of selling. Most of us sell something in our daily lives.
In this episode of the Service Contractor Radio Show, Chris Elmore and Brandon Cockrell discuss the importance of offering your…
In this episode, Chris Elmore and Brandon Cockrell discuss the importance of offering your repairs or replacement solutions in a cumulative options format.
On this week’s podcast, Chris Elmore and James Walker talk about why you should be using a diagnostic checklist in…
On this week’s podcast, Chris Elmore and James Walker talk about why you should be using a diagnostic checklist in your business.
On this week’s podcast, Chris and Chris discuss the Power of Questions. Questions can be one of the best tools…
On this week’s podcast, Chris and Chris discuss the Power of Questions. Questions can be one of the best tools for you in the home. Questions allow you to uncover more information than just what you’re asking.
On this week’s podcast, Chris and Chris talk about how to maximize maintenance inspections. With the weather cooling down, HVAC…
On this week’s podcast, Chris and Chris talk about how to maximize maintenance inspections. With the weather cooling down, HVAC companies are beginning their heating maintenance inspection cycle.
On this week’s podcast, Chris & Chris talk about the little things that may cost you big if you overlook…
On this week’s podcast, Chris & Chris talk about the little things that may cost you big if you overlook them. Chris Loudermilk tells a recent hunting story and what he learned.
In this week’s podcast, Chris Elmore and Brandon Cockrell discuss a very important part of the service call process –…
In this week’s podcast, Chris Elmore and Brandon Cockrell discuss a very important part of the service call process – Asking for the Order.
In this week’s podcast, Chris Elmore & James Walker give their perspectives on working with family in business. Having seen…
In this week’s podcast, Chris Elmore & James Walker give their perspectives on working with family in business.
Service Agreements can be a huge benefit to your company, but many contractors struggle with converting more than 10% of…
Service Agreements can be a huge benefit to your company, but many contractors struggle with converting more than 10% of their clients into Service Agreement Members.
On this week’s podcast, Chris and Chris talk about building a performance culture. Usually, when we talk about a performance…
On this week’s podcast, Chris and Chris talk about building a performance culture.
This week, Chris and Chris talk about a few pet peeves. They’re actually the same – both Chris and Chris…
This week, Chris and Chris talk about a few pet peeves. They’re actually the same – both Chris and Chris really have a problem when companies, techs, or salespeople “swing for the fences” or “hunt whales” when it comes to opportunities.
This week, Chris and Chris talk about the first 15 minutes with the customer. This is the most important time…
This week, Chris and Chris talk about the first 15 minutes with the customer. This is the most important time with your customer and can make or break the success of the call.
This episode of The Service Contractor Radio Show is for CSRs. Chris Elmore and Brandy Loudermilk discuss how CSRs can…
This episode of The Service Contractor Radio Show is for CSRs. Chris Elmore and Brandy Loudermilk discuss how CSRs can handle the price over the phone objection.
On this week’s podcast, Chris Elmore & James Walker discuss paper vs. paperless for techs in the field. They even…
On this week’s podcast, Chris Elmore & James Walker discuss paper vs. paperless for techs in the field. They even throw in a version of plastic as well!
Angie and Ryan Snow of Western HVAC join me (Todd Liles) on this week’s Service Contractor Radio Show. Ryan has…
Angie and Ryan Snow of Western HVAC join me (Todd Liles) on this week’s Service Contractor Radio Show.
On this week’s Service Contractor Radio Show, Chris Elmore and Chris Loudermilk talk about how to deliver bad service. That’s…
On this week’s Service Contractor Radio Show, Chris Elmore and Chris Loudermilk talk about how to deliver bad service. That’s right…BAD service.
This week on the Service Contractor Radio Show, Chris Elmore is joined by fellow business coach and trainer, Dr. Kerry…
This week on the Service Contractor Radio Show, Chris Elmore is joined by fellow business coach and trainer, Dr. Kerry Webb. Kerry holds a PhD in Business Management, and like Elmore, has seen and helped hundreds of trades businesses all over North America.
Are you an expert? In today’s podcast, Chris & Chris talk about what it takes to be considered an expert.…
Are you an expert? In today’s podcast, Chris & Chris talk about what it takes to be considered an expert. Most of you are Expert Technicians, but being an Expert Technician isn’t enough. You also have to be a consultant. Your customer wants you to be both. They want you to be an Expert in your trade.
There is a sales killer on the loose. He is lurking at every job and every proposal you go on.…
There is a sales killer on the loose. He is lurking at every job and every proposal you go on. He is waiting for you to skip a value builder and then he will pounce and kill your sale. This week, Chris & Chris talk about the sales killer, and how you can always be sure to sell on value.
When this podcast was recorded, the breaking news was Texas legislature was allowing the Texas State Board of Plumbing Examiners…
When this podcast was recorded, the breaking news was Texas legislature was allowing the Texas State Board of Plumbing Examiners (TSBPE) to expire.
This week, Chris Elmore & Chris Loudermilk give you the best ways to get those plumbing add-ons that add extra…
This week, Chris Elmore & Chris Loudermilk give you the best ways to get those plumbing add-ons that add extra value and help the customer even more.
This week, we are joined by Jack Arnold, owner, and founder of Arnold Electric in Chicago, Illinois. Jack’s been with…
This week, we are joined by Jack Arnold, owner and founder of Arnold Electric in Chicago, Illinois. Jack’s been with us many times before, discussing the growth of his business and how it’s changed over the last year and a half.
In this week’s Contractor Radio Show podcast, Todd and Elmore talk to Cody Ringer and Chris Stokes at Champion AC…
In this week’s Contractor Radio Show podcast, Todd and Elmore talk to Cody Ringer and Chris Stokes at Champion AC in San Antonio, Texas. In 2018, Cody did 1.3 million in sales, as of the end of May he has already surpassed the million dollar mark. He is well on his way to 2 Million for 2019.
This week’s show focuses on HVAC and Indoor Air Quality. Be sure to subscribe so you do not miss the…
This week’s show focuses on HVAC and Indoor Air Quality. Be sure to subscribe so you do not miss the rest of this series with episodes for plumbers and electricians.
Adam Bunyard is the owner of Snappy Home Services in Atlanta, Georgia. In the last 18 months, Adam has experienced…
Adam Bunyard is the owner of Snappy Home Services in Atlanta, Georgia. In the last 18 months, Adam has experienced tremendous growth in his business. For 2019 they are on pace to do $4 million dollars in total services. We are going to talk about that, in addition to other things.
The CSR Division of Service Excellence Training is growing. Brady Loudermilk and Todd Liles share some insights into what they…
The CSR Division of Service Excellence Training is growing. Brady Loudermilk and Todd Liles share some insights into what they are seeing from working with CSRs around the country.
In this episode of The Service Contractor Radio Show, Chris Elmore and Chris Loudermilk break down the 5 Myths of…
In this episode of The Service Contractor Radio Show, Chris Elmore and Chris Loudermilk break down the 5 Myths of Training. Each of these myths can cripple your training objectives and hold your team back from having their best year ever.
Do you have an exit strategy? This podcast is all about things you should be doing now to build the…
Do you have an exit strategy? This podcast is all about things you should be doing now to build the value in your business. These three items will help you get what you want out of your exit.
This podcast is all about the things that drive technicians crazy. Chris Elmore, Chris Loudermilk, and James Walker discuss ways…
This podcast is all about the things that drive technicians crazy. Chris Elmore, Chris Loudermilk, and James Walker discuss ways to handle each of these challenging homeowner behaviors.
This episode is hosted by Chris Elmore and James Walker. We are excited to bring James onto the Service Excellence…
This episode is hosted by Chris Elmore and James Walker. We are excited to bring James onto the Service Excellence Team.
In this podcast, Todd Liles and Toby Brodie talk with Dave Marquez about his 50 years in the Plumbing, HVAC,…
In this podcast, Todd Liles and Toby Brodie talk with Dave Marquez about his 50 years in the Plumbing, HVAC, and Electrical fields. Dave has owned his own company for 39 of those 50 years.
In this week’s episode, Chris Elmore and Chris Loudermilk share the Top 5 Things the Best Techs and Salespeople do…
In this week’s episode, Chris Elmore and Chris Loudermilk share the Top 5 Things The Best Techs and Salespeople Do Every Time. These come from their experience in the field and on ridealongs from all over the country. Our best in home service and sales people do these things on every call. It is the result of practice and persistence.
In this week’s podcast, Chris Elmore and Brandon Cockrell discuss some ways you might be leaving value on the table.…
In this week’s podcast, Chris Elmore and Brandon Cockrell discuss some ways you might be leaving value on the table.
While doing Technician ride-alongs, I’ve noticed a trend. This trend is worrisome. Why? Because it’s costing Plumbers, Electricians, Roofers, and…
While doing Technician ride-alongs, I’ve noticed a trend. This trend is worrisome. Why? Because it’s costing Plumbers, Electricians, Roofers, and Techs personal income.
20 Years ago, homeowners did not have access to parts and prices in the palm of their hand. However, now…
20 Years ago, homeowners did not have access to parts and prices in the palm of their hand. However, now that is not the case. Homeowners can look up parts and prices while you are in the home or even after you leave.
In today’s podcast, I have guest Tom Hartnett on as an IAQ expert. Tom works as a trainer and sales…
In today’s podcast, I have guest Tom Hartnett on as an IAQ expert. Tom works as a trainer and sales rep for Dynamic IAQ. I had Tom on the show because I had a few questions that I needed answers on. Questions like:
One of my biggest pet peeves is a waitress with no pen or pad to take my order. It’s one…
One of my biggest pet peeves is a waitress with no pen or pad to take my order. It’s one thing when it’s just me at the table, but when my family is with me, I just know this isn’t going to turn out well. I feel just about the same way when it comes to a technician that doesn’t “take my order” during the Evaluation Stage of the call. This episode of The Service Contractor Radio Show is about Service Pet Peeves. Brandon Cockrell, Chris Elmore, and Chris Loudermilk discuss the small things that are driving your clients crazy. As coaches in the service industry, we have seen these service fails not only on ride-alongs, but also in our own homes. It’s time to bring these annoying pet peeves to an end. Listen in as we discuss: 6 Pet Peeves Costing You Revenue: 1: The “Carpet Destroyer” 2: The “Usain Bolt” of Technicians 3: Mr. Anonymous Service Technician 4: “Where did I leave my tool bag?” The Unprepared Technician 5: Jonny “Sell it All” Technician 6: Mr. “I couldn’t Afford It, So You Can’t.” IE: Selling with Your Own Wallet We aren’t just going to pick on the Techs in this episode. How about some of these to go along with the other pet peeves. 4 Company Pet Peeves Demotivating Your Team 1: Score Boards Not Up to Date 2: The War Between CSRs and Techs 3: Ignoring Protocol 4: The “That’s Not My Job” Syndrome Chances are good we left off one of your pet peeves. We want to hear about them! Question: What’s your biggest Service Pet Peeve? Share your answer on Facebook or LinkedIn. To learn how to overcome service faux pas like these, check out our upcoming classes. Tech Series Sales Series CSR Series Manager Series
In this podcast, we will be honoring the memory of one of my earliest mentors. Her name was Virginia Selle,…
Your business will have a crisis. All businesses face moments of what appears to be impossible odds. It’s happened to me here in the early days of SET, and it happened in my first real role as a business manager. Thankfully, I’ve had mentors to help me through these crisis moments. Today I’m glad to tell you about one of those mentors. Her name is Virginia Selle. I met Mrs. Selle when I turned 19. She was 75. It was the summer of 99, the year between my sophomore and junior year of college. I was managing a small pet store named A Touch of Nature. Mrs. Selle came into my life because she was the grandmother of Rebecca Huff, the owner of the store. https://www.servextra.com/10-lessons-for-w…s-in-crisis-mode/
Have you ever struggled with forecasting? You are not alone. Many business owners we talk to feel that forecasting is…
Have you ever struggled with forecasting? You are not alone. Many business owners we talk to, feel that forecasting is challenging. Chris Elmore and Kerry Webb are here to tell you that you are not alone. Kerry talks about several contractors he works with that felt forecasting could not help them achieve their goals. The great news is that forecasting can be made simple. These business owners found that they could not only achieve amazing results for their business, but they could also share the success with their team members. In this episode of the Service Contractor Radio Show, Chris Elmore and Dr. Kerry Webb give you easy to use tips on how to make forecasting work for your business. E-Mail Kerry Webb at [email protected] Or Chris Elmore at [email protected] to receive a free 1-page forecasting tool. Also Check out the Owner's Series in San Antonio, TX.
With the Holiday Season upon us, we are facing the dreaded Holiday Objection. This objection comes in many forms, but…
In this episode of The Service Contractor Radio Show, Todd Liles discusses the client journey with Larry Waters. Larry found…
In this episode of The Service Contractor Radio Show, Todd Liles discusses the client journey with Larry Waters. Larry found SET in the early days and fought an uphill battle to gain his companies buy in. The loss of a talented team member was the catalyst for change. All companies experience pain. The ones that become SET clients made the decision to stop the pain. Service Excellence Training provides full service consulting and training programs to help your business grow and achieve your goals. In the show, Todd and Larry discuss the Service Excellence Training classroom series:
Chris Elmore continues to chronicle Jack Arnold’s journey to revamp and recharge his electrical company. Jack has suffered a recent…
Chris Elmore continues to chronicle Jack Arnold's journey to revamp and recharge his electrical company. Jack has suffered a recent setback, but while working through this challenge, he has discovered a new way to continue to help his business thrive. Jack Arnold's journey is a testament that you can help your business even if you feel hopeless. Follow Jack's journey on our website www.servextra.com.
Jack Arnold’s Transformation from Time and Material to Flat Rate
The Transformation of Arnold Electric
Podcast: Jack Journey Part 3This is what you might be missing….Value. The customer’s perception of value is different than yours. You must understand this…and…
Chris Elmore and Chris Loudermilk discuss the importance of a whole home inspection. This is applicable to any trade, plumbing,…
Chris Elmore and Chris Loudermilk discuss the importance of a whole home inspection. This is applicable to any trade, plumbing, HVAC, electrical, roofing, and pest control. Leaving a job half done, not only limits your ability to best serve your clients, but it also opens you up to increased complaints and callbacks. This episode of The Service Contractor Radio show is all about helping you to provide the best service possible on every call.
In this episode of the Service Contractor Radio Show, CEO of Service Excellence Training, Todd Liles discusses the importance of developing…
In this episode of the Service Contractor Radio Show, CEO of Service Excellence Training, Todd Liles discusses the importance of developing skills over memorizing knowledge. He also discusses how to overcome the challenge of "authority" when selling to clients. With 4 strategies you can start using today. Also in this episode: Todd is searching for the next Service Excellence Training coach. If you have what it takes, send an e-mail to: [email protected] or [email protected] Reference Links: Full blog C's and D's Get Degrees, but Skills Pay the Bills $7 Service Scripts Class Details: PRESS PLAY for Techs PRESS PLAY for Sales PRESS PLAY for CSRs Managers Series Owner Series Free Resource: KRA Form
The seasons are changing, and demand calls are harder to come by. Clients are telling you they would like to…
The seasons are changing, and demand calls are harder to come by. Clients are telling you they would like to wait for repairs or replacements. If you are an electrician, plumber, or HVAC Tech, this means a hit to your personal income. As a business owner, it means a decrease in profitability. The great news is we have some powerful ideas to help create urgency even in the slow season. Chris Loudermilk and Chris Elmore discuss service skills you can take with you into clients homes today. These skills will not only help create urgency but will also help you better serve your clients.
A recent survey found 89% of customers are making purchasing decisions based on the quality of service and not price…
Chris Loudermilk and Chris Elmore discuss ways to be more successful that do not require any talent. This topic was…
Chris Elmore and Chris Loudermilk break down the 10 things that require zero talent. You may have heard of this list before, but Elmore and Chris help bring it to life with practical ways you can apply this list to your everyday.
Chris Elmore and Dr. Kerry Webb, unpack what the PACT 12 is. For example: What does P-A-C-T stand for? What does…
Chris Elmore and Dr. Kerry Webb, unpack what the PACT 12 is. For example: What does P-A-C-T stand for? What does a PACT 12 meeting look like? How can PACT 12 help your business? Who should join PACT 12? They also discuss the success stories of current PACT 12 members. Links from the Podcast: https://www.servextra.com/pact-12/ https://www.servextra.com/training/classroom/ [email protected] [email protected]
Today’s podcast is in response to an emailed question from a fan of our content. He is a concerned business…
Today’s podcast is in response to an emailed question from a fan of our content. He is a concerned business owner, and the essence of his question is, “Can unproductive behaviors be trained out of a team member?” This is a great question. Todd Liles and Brandy Rogers discuss how business owners can answer this question.
This week Brandon Cockrell and Chris Elmore discuss the difference between serving and selling. It is a common misconception that…
This week Brandon Cockrell and Chris Elmore discuss the difference between serving and selling. It is a common misconception that offering solutions is selling. However, Brandon and Chris discuss how it is actually serving a client. Here are links to some blogs referenced in the show for more information: Is your Culture “Winning?” Hiring IS NOT Recruiting 3 Awesome Ways a Checklist Brings More Sales Live Video: Alternative Scheduling
Todd Liles discusses why celebrating with your team is so important. He gives you 6 ways to celebrate that each…
Todd Liles discusses why celebrating with your team is so important. He gives you 6 ways to celebrate that are all under $200. Plus he talks about the hidden benefits of a company retreat. Todd details the first ever Service Excellence Training celebration and how that eventually lead to the First ever Service Excellence Training company retreat at the JW Marriott in San Antonio.
In the latest podcast, we catch up with Jack Arnold after 6 months of transition his company from a commercial…
We’ve been taking vacations here at Service Excellence Training. In the last 3 weeks, Chris Elmore went to Ireland, Toby…
We’ve been taking vacations here at Service Excellence Training. In the last 3 weeks, Chris Elmore went to Ireland, Toby went to North Carolina, and Kerry and I went to Disney. Not together. We each took our own families, but we did go at the same time. All these vacations got me thinking, “maybe we should do a vacation podcast.” So, we did just that, and it was so much fun recording this podcast. In this show, we are going to laugh, tell stories, and generally have a very good time hanging out. If fun isn’t your thing, then maybe you should skip this episode.
In this episode of the Service Contractor Radio Show, Toby Brodie speaks with the owners of Guardian Roofing. Owners Matt…
In this episode of the Service Contractor Radio Show, Toby Brodie speaks with the owners of Guardian Roofing. Lori and Matt are the owners of Guardian Roofing, they discuss the history of their business, as well as what makes guardian different in the market such as focusing on repairs as well as customer referrals. Matt & Lori also discuss the challenges they were facing that lead them to seek training and consulting from Service Excellence Training. Matt highlights the impact of training on the culture of their company. He also credits the training for increasing average tickets and close rates. The team members have been able to earn more money and the company has seen an improvement on their bottom line.
In this episode, Todd Liles describes his experience with a demoralizing leader. He shares how this has shaped not only…
In this episode, Todd Liles describes his experience with a demoralizing leader. He shares how this has shaped not only his career but also his leadership style. As a leader, your actions have a powerful impact on the culture of your company, the quality of the team members you retain, and their performance. If you would like to read more, check out this link: https://www.servextra.com/the-powerful-effects-of-demoralizing-leadership/
Chris Elmore and Chris Loudermilk discuss common challenges they help their clients through in the busy season. Challenges like call volume, moral,…
Chris Elmore and Chris Loudermilk discuss common challenges they help their clients through in the busy season. Challenges like call volume, moral, burnout, and motivation are discussed. Elmore and Loudermilk have some great tips for business owners and technicians to provide better quality service in the peak season.
In today’s post, we review the 3 major steps to Successfully Launching a Performance-Based Team Member. This post features two of…
In today’s post, you will get a video that reviews the 3 major steps to Successfully Launching a Performance-Based Team Member. This post features two of our Performance Based Team Member.
Jack hated coming to work. He hated going to his office every day. He would come into his office and…
Jack hated coming to work. He hated going to his office every day. He would come into his office and look online for jobs. He almost took a job pumping gas at the airport. He wasn’t growing his business and had no hope that he would ever grow his business. Then he found Service Excellence Training.
In November of 2017, Jack Arnold attended the PRESS PLAY Sales Series and the Business Ignition Series. Since November Jack…
In November of 2017, Jack Arnold attended the PRESS PLAY Sales Series and the Business Ignition Series. Since November Jack has been unstoppable in his implementation of new process and procedures to help his company.
Today’s Show is about how the best and worst ways to handle stress. As a service contractor, whether you are…
This is Todd Liles, and this is the Service Contractor Radio. You are tuned into the podcast for Residential Contractors. Here you will learn how to run your business with purpose and intention.
I’m here with Thomas Dougherty, how are you Thomas?
The goal?:
1.Grow Your Business and
2.Reduce Your Stress
Introduce Show Topic: Today’s Show is about how the best and worst ways to handle stress.
Today’s Show is about how to use baby steps to hit your goals. Goals can motivate, or crush your people.…
In this session of The Service Contractor Radio Show, I cover How to use baby steps to hit your goals. Sales, Service and Management in the Residential Contracting. Air Conditioning, Plumbers, Electricians.
Do you trust your employees? Do they trust you? In this episode, we unpack 6 ways to build trust with…
Do you want to build trust with your teams members? Here are 6 ways you can do that!
Are you ready to increase your sales? Learn how to sell more through great questions! Pearl of Wisdom “The one…
Are you ready to sell more? Learn how to sell more by asking great questions.
Want to hear what expert Steve Mores has to say about I.A.Q.? In this episode of the Service Contractor Radio…
Want to hear what expert Steve Mores has to say about I.A.Q.?
Want to reduce stress and grow your business? Learn how to build a profitable relationship today! Announcement The next P.R.E.S.S.…
In this episode, we will learn how to build profitable relationships, learn how to read and motivate your clients, and how to build lasting relationships with your clients.
This is how Steve’s Plumbing did $230,000 in 1 month with 4 plumbers. While Steve spent 2 weeks in Hawaii.…
Do you like to go on vacation? How would you like to make $230,000 with limited staff while you are vacationing?
What do you do when your client’s body language is screaming “NO!”? Find out how to overcome the “Defensive Client”.…
What do you do when your client's body language is screaming "NO!"? Want to overcome the "Defensive Client" obstacle?
How do you get the new guy to show up? Check out our tips to see what to do before…
How do you get the new guy to show up? Check out our tips to see what to do before and after the hire.
How do I know if my top guy is about to quit? What do I do about it? Announcement…
How do I know if my top guy is about to quit? What do I do about it?
Why do objections happen? Objections happen for a reason, have you given the client a reason to not fully trust?…
Why do objections happen? Objections happen for a reason, have you given the client a reason to not fully trust?
How do you create urgency and not be considered pushy? Urgency is created when the client can see herself in…
How do you create urgency and not be considered pushy? Urgency is created when the client can see herself in the story you paint.
Do you have fears that keep you from succeeding in your business? Find out what contractors fear and what you…
Do you have fears that keep you from succeeding in your business? Find out what contractors fear and what you can do to overcome that fear!
Super easy principles that you will help you start your budget in 30 minutes. Budgeting can cause massive headaches for…
Super easy principles that you will need to start a budget in 30 minutes. Budgeting can cause massive headaches for anyone! Budgeting is so intimidating for some, that they won't even do them. Relax! There is an easier way to budgeting. Find out how in 30 minutes.
Special Guest: Ellen Rohr Author of “The Bare Bones Weekend Biz Plan” Wednesdays show was PACKED with ready to use…
Special Guest: Ellen Rohr Author of "The Bare Bones Weekend Biz Plan" Wednesdays show was PACKED with ready to use content from Ellen. She has worked with HUNDREDS of contractors helping them wrestle their businesses into submission and orchestrate it like a fine symphony. Her approach isn't made for some fancy business school graduate. It is straight forward and streamlined specifically for busy contractors.
The busy season can be a dangerous time for service contractors. Long hours and long nights can leave your team…
The busy season can be a dangerous time for service contractors. Long hours and long nights can leave your team unmotivated. There is a good chance that you are losing some major revenue opportunities to a tired, unmotivated team. We address how to keep your team motivated on this episode of the Service Contractor Radio Show.
Learn how to take control of your business and make it do what you want it to do. Pearl of…
Learn how to take control of your business and make it do what you want it to do. With Special Guest Bryan Richards and Brad Carruth owners of ElectraMedics.
Everyone in this industry is interested in learning how to get more replacement leads. Listen to our panelists share real…
Everyone in this industry in interested in learning how to get more replacement leads. Listen to our panelists share real life experience and real life wisdom on making this work.
Learn 6 easy steps that will get your phone to ring. Pearl of Wisdom “Don’t wait for things to…
Learn 6 easy steps that will get your phone to ring. Record your phone calls, and train using real life examples.
Want to reduce overhead costs? Reduce marketing expenses? In this podcast we will learn effective ways to increase our profits…
Want to reduce overhead costs? Reduce marketing expense? In this podcast we will learn effective ways to increase our profits by converting existing leads into sales.
Avoid the secret trap that business owners fall into in the hiring process. Special Guest, Grant Robinson shares his wisdom…
Avoid the secret trap that business owners fall into in the hiring process. With Special Guest, Grant Robinson, who shares his wisdom and insights.
Have you ever lost focus on being better when you are focused on growing? In this episode, you will learn…
Have you ever lost focus on being better when you are focused on growing? In this episode, you will learn how to avoid that trap.
Start motivating your techs TODAY! In this podcast you will hear ideas that you can put in place now that…
Start motivating your techs TODAY! In this podcast you will hear ideas that you can put in place now that will make a difference.
What is more important to you, a loyal employee or a productive employee? In this podcast, you will get answers…
What is more important to you, a loyal employee or a productive employee? In this podcast, you will get answers to some very important questions when it comes to your employees.
A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.
Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.
Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!
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