Angie and Ryan Snow of Western HVAC

Angie and Ryan Snow of Western HVAC join me (Todd Liles) on this week’s Service Contractor Radio Show.

Ryan has been in the business since 1997. He started as a duct cleaner and worked his way up into management. In 2007 Angie and Ryan purchased Western HVAC together.

This is an interview podcast, which means I take the time to get to know Angie and Ryan better. Yes, we cover plenty of business in the show, but my first focus is on the relationship. We had some fun in this show.

In this podcast, Angie, Ryan and Todd discuss the following topics:

LDS: Why mission workers are good salespeople: Minute Mark 8:00

Ryan and I discussed the life lessons and skills acquired during mission work. *Did you know that door-to-door sales companies recruit heavily in Utah?


Launching a new team member every 6 weeks: Minute Mark 17:00

Ryan and Angie are growing! They have had to create a system that allows them to add a new team member and have them truck ready in 6 weeks.


Organizational Chart: Minute Mark 18:10

Ryan and Angie share their current organizational chart and describe the who “wears the hats.”


Building a Sales Culture:  Minute Mark 21:00

Ryan shares why he was the wrong guy to be the sales manager. He also talks about why they hired us to help in improve the process.

*If you want to talk about how we can help your culture, then click here and complete the contact form.

Contact Us

I reference a “sales map” in the call. Below is an example of a sales map for one of our divisions.


Systems and Processes and Countermeasures: Minute Mark 22:00 

We discuss why problems are simple gaps in performance and how S&Ps are countermeasures to the problems.


Spousal Fights: Minute Mark: 30:00

Ryan and Angie don’t fight. Todd and Shannon do. We talk about those dynamics.


Problem Solving: Minute Mark: 34:00

Embracing the challenge of problems head on. Teaching others how to problem solve.


The Talent of Chris Loudermilk: Minute Mark 37:00

Angie shares how Chris’s energy motivated the whole team and gave them a spark!


Why Angie and Ryan Choose to do business with SET: Minute Mark: 38:00

Ryan talks about the amazing results his team has gotten from our training programs, and why our culture fits with Western HVAC.


Women in HVAC: Minute Mark 42:00 

Angie shares her work in the industry and how she is helping women in the HVAC trade. And, Angie shares a very touching moment that changed her life.


We really hit it off in this podcast. I’ll have to get Angie and Ryan back on for a future episode. By the way, what was your favorite part of the show?

As always, if you need help at your company, please reach out to us.

Also, please like and share this podcast. Send us your suggestions for topics!

Check out these upcoming classes:

Get Connected

What SETs Us Apart?

Proactive Business Plans

A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.

Proven Results

Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.

Personalized Training

Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!

Prioritizing People

We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.

Success Stories

I've increased my sales from $250,000 a year to over $400,00! This really works.

-Scott Putman, Putman Plumbing

Success Stories

Over $2,400,000 in sales my second year after training with SET!

-Chris Yanez, Selling Tech

Success Stories

I sold $18,867 on my first call after SET's Press Play for Sales event series!

-Jake Pettit, Selling Tech

Success Stories

We have been with Service Excellence Training since 2015 and believe it is an integral part (training, coaching, mentoring) to our overall business model.

-Judy Mueller-Hyde, Director of Operations
Hydes HVAC Company Logo

Trusted By

horizontal red and purpler plumbtite logo
142 Cimarron Park Loop, Ste E, Buda, TX 78610
Join our newsletter
© 2024 Service Excellence. All Rights Reserved
Website by Leadhub