Home Services Business Coaching

Customer service representatives are crucial to the success of your home services business but are often underutilized. Our coaching programs take full advantage of the potential CSRs have at your company by teaching them fundamental customer service practices. We’ll improve on call close rates and dispatching the right technicians to the right service calls. For home service verticals with slower seasons, we can work on leveling out off-seasons with CSRs. Having skilled CSRs is central to reaching your business goals.

For home service businesses, technicians are your bread and butter. That’s why it’s important to put extra focus on their training – so they can make the most of every service call. Our expert coaches have decades of experience in many home service verticals, so they can teach technicians how to increase service agreement conversion to 50% or more. We help technicians ethically boost replacement leads to a minimum of one out of every six service calls. With our coaching, technicians won’t be leaving money on the table.

Finding and closing new leads is a vital aspect of your home services business. With help from our experienced coaches, sales representatives can learn how to boost profitable gross margins to achieve your dollars per sale goals. Not only will referral and marketed leads go up, but they will turn into profits. Our methods have proven to increase sales close rates to above 90% on referral leads and above 60% on marketed leads. We’ll help your sales representatives increase the value of your business.

Managers play a pivotal role in the success of your company. Their leadership is what drives your company, so we’ll give them skills that will boost team performance. Our training teaches them how to implement processes that increase efficiency and decrease wasted energy. Our specialized recruitment techniques will ensure managers hire talented workers – even in an oversaturated job market. Investing in training programs shows your managers you care about them. This means you will see more employee loyalty and, in turn, customer satisfaction.

We want to see your business succeed as much as you do. One of our core values is diligence, meaning we will never give up on a client until they achieve success. We’ll identify problems your company is facing through scientifically proven profiling techniques and work tirelessly to see them resolved. Whether you need help clarifying workplace culture, determining business plans and goals, or you need help growing your company, Service Excellence Training will be with you every step of the way.