Podcasts

Differences Between Service & Maintenance

In this week's episode of Windshield Time, Chris and James discuss what the differences are between service calls and maintenance calls. They share how a customer's expectations vary across types of calls and ways technicians can train, prepare and adapt to them accordingly.

Interview with Stacie Feller

Welcome to The FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. This week on the podcast, we have Stacie Feller from KangaRoof in Round Rock, Texas.

In this episode, Stacie shares how a severe weather event doubled the value of their company seemingly overnight — a blessing and a curse. Together, Stacie unpacks for us what lessons she learned from growing a company too fast. Tune in to hear how you, like Stacie, can ignite the power within!

Handling Unreasonable Customers

In this week's episode of Windshield Time, Chris and James discuss how you can create additional value for the customer in ways beyond just monetary means. Together, they break down the psychology behind determining value and its connection to DISC profiles.

Interview with Landon Brewer

Welcome to The FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. This week on the podcast, we have Landon Brewer from Goettl Air Conditioning & Plumbing.

In this episode, Landon shares his career journey, including real experiences when success doesn't feel successful. Landon also talks about how he helped Ken, Goettl CEO, acquire small companies and make large acquisitions to build the company into what it is today. Tune in to hear how you, like Landon, can ignite the power within!

Creating Additional Value

In this week's episode of Windshield Time, Chris and James discuss how you can create additional value for the customer in ways beyond just monetary means. Together, they break down the psychology behind determining value and its connection to DISC profiles.

Interview with Aaron Wynn

Welcome to The FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. This week on the podcast, we have Aaron Wynn from Hunter Recruiting Agency out of St. Louis, Missouri!

In this episode, Aaron shares a touching story of how tremendous hardship and faith led him to new paths in life. Aaron also talks shop and goes over different aspects of successful recruiting strategies, oftentimes through the lens of a marketing-first approach. Tune in to hear how you, like Aaron, can ignite the power within!

Price Sensitivity

In this week's episode of Windshield Time, Chris and James discuss their theory on price sensitivity with clients and customers, including how to navigate it when you're in the field.

Interview with Steve Egner

Welcome to the FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. This week on the podcast, we have a guest that is near and dear to the heart of Service Excellence: Steve Egner! Steve is the owner Steve’s Plumbing, a growing residential services company based in Seattle, Washington. In this episode, Steve and Todd talk of their history together, Steve’s experience almost selling his business and why he chose not to, and his growth as a person through business ownership. Through this conversation, we can see why Todd wrote his first blog post so many years ago titled, “The gray skies of Seattle have silver linings…” Tune in to hear how you, like Steve, can ignite the power within! Check in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share!   Go out and Ignite the Power Within!

The Picture Of Opportunity

In this week's episode of Windshield Time, Chris and James talk about how you can use non-technical information in the field to recognize and understand when there is an opportunity to provide additional, useful services to a customer.