Podcasts

Price and Pride: A Business’s Recipe for Disaster

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Today is a recap of a recent Saturday morning live Facebook video from Todd, where he talks about a restaurant that is going out of business and two lessons that can be learned on what not to do in your business. We are also joined by a surprise guest in this episode, so tune in to hear how you can Ignite the Power Within!  

Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! 

Translation… Again

This week's Windshield Time podcast showcases Chris and James rehashing a topic discussed back in episode 51: Do your customers actually understand what you're saying? In other words, how do you interact with clients in a way that goes to their heart instead of their head? Check out this episode and hear the tools you can leverage to better communicate your value in the field!

Receiving American Standard’s “Building a High Standard” Award with Mike Hyde

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. In this week's episode of the podcast, we have our first returning guest, Mike Hyde of Hyde's Heating and Air Conditioning from Palm Springs, California. Mike is on today to talk with us about his recent recognition from American Standard by receiving the Building a Higher Standard Award. This award isn't to acknowledge sales or growth, but creating commendable company values and culture. Tune in to hear how you, like Mike, can Ignite the Power Within!  

Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! 

An Ethical Dilemma

In this episode of Windshield Time, Chris and James sit down to explore an interesting scenario: When a customer wants to buy something they know they don't really need, is there an ethical dilemma at play? Join them as they have a thoughtful conversation about how to approach this scenario and discover how it's essentially a lesson in understanding the genuine needs of the customer!

Behind the Scenes Leadership Lesson and Q&A

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. This week's episode ventures down a unique path. Departing from our usual interview format, we're offering you an exclusive behind-the-scenes peek into a Leadership Lesson and Q&A Session. During this engaging segment, Todd will delve into the seven-step interview process for selecting top-tier candidates while actively addressing inquiries from our valued guests. Don't miss out on the opportunity to tune in and discover how we're dedicated to helping you Ignite the Power Within! Contact Erica Leonor from Goodleap via email here: [email protected]  

Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! 

Interview with Erica Leonor

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. On today’s podcast, GoodLeap representative Erica Leonor joins us and talks stories about how she can help tradespeople better facilitate sales by offering simple and financing to their clients. Tune in to hear how you, like Erica, can ignite the power within!

Contact Erica via email here: [email protected]

Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! 

What Do You Know and When Do You Know It?

On today's episode of Windshield Time, Chris Elmore and James Walker reunite to talk about doing your homework before stepping into a client's home. Wouldn't you want your doctor to check your medical chart before a visit? Be sure to check your client's chart before your next service call so you can provide more value, professionalism, and a better customer experience!

Interview with Jeffrey and Bryan Eisenberg

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Today, New York Times Bestseller authors, serial entrepreneurs, and brothers Jeffrey and Bryan Eisenberg join the Firestarter Podcast, where they take deep dives into all things marketing, branding, and all things business. Tune in to hear how you, like Jeffrey and Bryan, can ignite the power within!

Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! 

The 5 Fundamental Principles of a Great Solution

In today's episode of Windshield Time, Chris and James go over the five fundamental principles of finding great solutions by creating multiple creative, professional, and quality options for clients.