Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the…
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Todd is joined today by Jonathan Whistman, author of 'The Sales Boss,' a leading authority on the elements of curating an A-tier sales team in your organization. Tune in to hear how, like Jonathan, you can Ignite the Power Within!
Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share!
Go out and Ignite the Power Within!Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the…
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. In this episode, Todd is joined by COO of Service Excellence, Chris Elmore, to talk business and nerd out about the Roman Empire while going to visit Dr. Kerry Webb. Tune in to hear how, like Todd and Chris, you can Ignite the Power Within!
Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share!
Go out and Ignite the Power Within!In today’s episode of Windshield Time, Chris Elmore and Harold “J-Dub” James Walker Jr. talk about the timeline of the…
In today's episode of Windshield Time, Chris Elmore and Harold "J-Dub" James Walker Jr. talk about the timeline of the service call, which spans from the dispatch to saying farewall to the client and includes everything in between. If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now!
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the…
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. In this episode, Todd is joined by Jeff Saxton and Jeffrey Eisenberg to go in depth on input and output KPIs and how tracking, or the lack of tracking, this data can impact your business to great lengths. Tune in to hear how, like Jeff and Jeffrey, you can Ignite the Power Within!
Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share!
Go out and Ignite the Power Within!In today’s episode of Windshield Time, Chris Elmore and Harold “J-Dub” James Walker Jr. discuss the importnace of establishing and…
In today's episode of Windshield Time, Chris Elmore and Harold "J-Dub" James Walker Jr. discuss the importnace of establishing and understanding both input and output KPIs within your business. Output KPIs are lagging indicators that show results, and input KPIs are activities that drive those results. Have you fallen victim to only tracking the outputs of your busienss? If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now!
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the…
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. In this episode, we're joined by long time friends and clients, Steve and Rachel Egner. While Steve and Rachel were in hanging with us in Austin, we recorded an impromptu episode on our way to swim at Blue Hold in Wimberley, Texas. This conversation covers topics ranging from input and output KPIs to the ups and downs of being married to an entrepreneur. Tune in to hear how, like Kevin, you can Ignite the Power Within!
Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share!
Go out and Ignite the Power Within!In today’s episode of Windshield Time, Chris Elmore and Harold James Walker Jr. discuss the push back owner’s can recieve…
In today's episode of Windshield Time, Chris Elmore and Harold James Walker Jr. discuss the push back owner's can recieve when suggesting their team members use scripts while talking to clients. What many in the home service industry do not realize, however, is that scripts are not meant to be regurgitated word for word; they're meant to stand as guide for your language. A script is not a track you must stay on, it's a path with boundaries you stay within! If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now!
In today’s episode of Windshield Time, Chris Elmore and Harold James Walker Jr. discuss the concept of ‘maintenance itis’ that…
In today's episode of Windshield Time, Chris Elmore and Harold James Walker Jr. discuss the concept of 'maintenance itis' that technicians often experience during the slower seasons. They explore the symptoms and challenges of maintenance itis and how it affects the HVAC, plumbing, and electrical trades while also sharing personal stories and anecdotes related to chronic conditions and the importance of regular maintenance visits. The conversation highlights the need for technicians to approach maintenance visits with a proactive mindset and provide value to customers! If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now!
In today’s episode of Windshield Time, Chris Elmore and James Walker discuss the importance of having a conversation with customers…
In today's episode of Windshield Time, Chris Elmore and James Walker discuss the importance of having a conversation with customers rather than interrogating them. They emphasize the need to start the conversation immediately upon arrival, asking questions and engaging in small talk. They also highlight the importance of continuing the conversation as they move through the house or to the affected area. Building rapport and establishing a connection with customers is crucial for long-term relationships and trust. You don't want to interrogate your client! If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now!
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