WE TRAIN FOR SUCCESS

Our programs help your business reach the next level

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I sold $18,867 on my first call after SET's Press Play for Sales event series!

- Jake Pettit, Selling Tech

Expert Instruction

Our instructors have years of industry experience and are eager to share it.

Classes

Monthly Coaching

Learning doesn't end at the classroom with our online monthly coaching.

Coaching

Grow Your Business

Take your business to the next level with our extensive training programs.

What We Do

Coaching for HVAC

Take Your HVAC Business Up a Notch

Our rigorous training programs can take an HVAC business from stagnant to thriving immediately – while maintaining positive business results over time. Our expert trainers understand the nuances of the HVAC industry and can help your employees ethically increase revenue. With our help, you will be able to drive efficiency and harmony between your repair, maintenance and installation departments.

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Coaching for Plumbing

Achieve Success Like Never Before

Through years of training and industry experience, our team knows the ins and outs of plumbing, including surface-level and hidden-level plumbing. Our learning programs will teach your team how to significantly raise ticket totals while keeping ethics intact. With our training, your team will be given the resources they need to capitalize on hidden opportunities at every plumbing job.

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Coaching for Electrical

We Help Electricians Reach Their True Potential

With countless years of combined experience, our team of industry experts knows electrical companies have specific training requirements and needs. We also know that electric company pricing structures are reliant on the sophistication of your diagnostic procedure. We’ll help you determine your prices, your diagnostic process, your business plan and the training regiment required for your team. Our programs will revolutionize your electrical company.

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Coaching for Roofing

Take Your Roofing Business to New Heights

With a clear-cut understanding of the roofing industry and best practices, our team can help get your roofing company’s revenue and profits climbing. We’ll help you find business that goes beyond insurance claims and storm damage. Our programs can help you set up a profitable service department – a feature that will set you apart from the competition.

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Coaching for Home Services

Become a Better Business with Service Excellence Training

If you find your profits are only average, below average or stagnant, you should take action to rejuvenate your business. Our meticulous training programs span a number of home service verticals and have proven results. While your team undergoes our training, you will begin to see an immediate growth in revenue and profits that lasts. With our programs, both your team and your business will prosper.

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PACT 12: The Power of the PACT!

PACT 12 is for business owners who believe in the power of a group. This program is for companies that have struggled with flat or no business growth and below average net profits for the past two years. Members of PACT 12 will be trained and coached to break through barriers and reach their goals.

What SETs Us Apart?

Proactive Business Plans

A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.

Proven Results

Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.

Personalized Training

Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!

Prioritizing People

We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.

See What We Can Do For You

From Our Blog

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plumber using customer service skills to help customer

Kickstarting Your Company’s Customer Service

You may be in the plumbing, electrical, roofing or air conditioning business, but that is not the core of your…

The “I Want To Think About It” Sales Objection

When your client tells you, “I want to think about it,” what is really being said? Are they really going…

Ending Conflict Between Your Technicians And Dispatchers

We’re all one happy family at work, right? We all show up every day with a smile and a positive…

service technician winning a sale for ac service

How To Win The Sale On The Follow-Up

You have clients that will absolutely not buy from you on the first visit. In a world that demands a…

Latest FireStarter

Interview with Al Levi

Welcome to the FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of…

Interview with Stephen Moore

Welcome to the FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories…

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Latest Windshield Time

FEAR

In this week’s episode of Windshield Time, Chris is joined by our NEW interim host, James Walker, to talk about being held back by fear of…

Farewell To Loudermilk

On this special episode of Windshield Time, the Service Excellence team bids farewell to longtime friend and coach, Chris Loudermilk. Tune in to hear Chris and…

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