The FireStarter Podcast

Interview with Steve Egner

Welcome to the FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. This week on the podcast, we have a guest that is near and dear to the heart of Service Excellence: Steve Egner! Steve is the owner Steve’s Plumbing, a growing residential services company based in Seattle, Washington. In this episode, Steve and Todd talk of their history together, Steve’s experience almost selling his business and why he chose not to, and his growth as a person through business ownership. Through this conversation, we can see why Todd wrote his first blog post so many years ago titled, “The gray skies of Seattle have silver linings…” Tune in to hear how you, like Steve, can ignite the power within! Check in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share!   Go out and Ignite the Power Within!

Interview with Ryan Chute

Welcome to the FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Today, Ryan Chute is joining us. He shares his understanding of structuring the sales process, and connects that to his work at Wizard of Ads®! In this episode, Ryan unpacks some cerebral, theoretical topics and shares resources to advance your business — if you like learning about DISC profiles and anything else deep-thinking, you won't want to miss this episode! Tune in to hear how you, like Ryan, can ignite the power within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!

Interview with Brian Porch

­Welcome to the FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Today, Brian Porch is joining us. He is the owner of Norman Heating, Air Conditioning & Plumbing from Norman, Oklahoma! In this episode, Brian talks about his early years jumping into business and spinning his wheels just figuring things out, and how that transformed into recently creating substantial traction by intentionally focusing his company’s efforts. Tune in to hear how you, like Brian, can ignite the power within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!

Interview with Ben Hubbert

Interview with Al Levi

­Welcome to the FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Joining us today is Al Levi, the author of the 7-Power Contractor, creator of the signature operating manual and staffing systems, current contractor consultant and former business owner. In this episode, Al tells the story of systemizing his family-owned HVAC business early in his career and does a deep dive on why it’s so important to implement these systems in your business to leverage growth. Tune in to hear how you, like Al, can ignite the power within! Check in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!

Interview with Stephen Moore

­Welcome to the FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Joining us today is Stephen Moore, the owner of Comfort Masters based in Fort Worth, Texas. In this episode, Stephen tells us about how his vision for his business and company culture played a significant role is Comfort Master’s recent growth. Tune in to hear how you, like Stephen, can ignite the power within!   Check in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share!   Go out and Ignite the Power Within!

Interview with Mike Hyde & Chris Loudermilk

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Today, Todd is interviewing Mike Hyde, the owner of Hyde’s Heating and Air Conditioning based in Palm Springs, California. Mike’s SET coach and co-host of the Windshield Tim podcast, Chris Loudermilk, will also join us today on the podcast. In this episode, Mike tells us about his company’s 50-year history, difficulties taking over the family-owned business, and then growing it to nearly $20 million in yearly revenue. Tune in to hear how you, like Mike, can ignite the power within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!

Fun with New Team Members

Welcome to the FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. In this episode, however, Todd talks with Leti Deaver, Tiffany Benjamin, and Paul Packevicius, some of the newest members of the Service Excellence team. You’ll hear them discuss different aspects of the HVAC industry and how it relates to their clients, and also catch glimpses of the group’s camaraderie along the way. Tune in to hear more about how you, like the Service Excellence team, can ignite the power within. Check in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!

Interview with Tommy Mello

Welcome to the FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Today, Todd is interviewing Tommy Mello, the Founder and CEO of A1 Garage Door Service based in Phoenix, Arizona. In this episode, Tommy tells us about the roots of his expanding $150 million empire, creating employee buy-in through equity incentive programs, growing without private equity money, and much more. Tune in to hear how you, like Tommy, can ignite the power within!

Interview with Martin Pamensky

Interview with Kevin Doran

Welcome to the FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Today, Todd is interviewing Kevin Doran, the sales manager at NextGen Air and Plumbing of Anaheim, California. Kevin discusses a variety of topics, including NextGen’s astronomical growth, curating healthy and productive company culture, effective branding and marketing strategies, and beyond. Tune in to hear more about how you, like Kevin, can ignite the power within!  Check in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share!    Listen to our very own Chris and Chris on their podcast, Windshield Time!  Go out and Ignite the Power Within!   

Interview with Mike Drenk

In this episode of The FireStarter Podcast, your host Todd Liles interviews Service Excellence’s very own coach, Mike Drenk. Mike Drenk has spent over 25 years coaching, teaching and leading in one form or another.

Interview with Steve and Rachel Egner

In this episode of the FireStarter Podcast, Todd Liles interviews Steve and Rachel Egner, the dynamic duo behind Steve's Plumbing. The pair talk about their failures and successes and their plans for the future. Check it out!

Interview with Billy Bostick

In the second episode of the FireStarter Podcast, your host, Todd Liles, interviews Billy Bostick of Pioneer Plumbing out in Houston, Texas.

Interview with Toby Tippets

Welcome to the first-ever episode of The FireStarter Podcast, where your host, Todd Liles interviews owners and managers in the home services trades and discusses stories of radical transformation.