Podcasts

Interview with Justin Rupple

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Owner of Tax Incentive Specialists, Justin Rupple, joins us today to talk about the way that businesses are missing out on tax savings and how his company can help you keep more money in your pocket. Tune in to hear how you, like Justin, can ignite the power within!

Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share!

Justin's contact information is listed below:

• Cell Phone Number: 949-573-4891
• Email: [email protected]

Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! 

FORM with Dr. Kerry Webb

In this week's episode of Windshield Time, Chris is joined by fellow Service Excellence team member Dr. Kerry Webb! We hear them talk about Kerry's history serving the home services industry, Kerry's upcoming college-level training program for service managers in the trades, and more!

Interview with Eric Olson

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Longtime friend and client of Service Excellence and owner of Olson Superior Plumbing, Eric Olson, joins us today on the podcast! Instead of a brief introduction, here is a paraphrased quote from Eric that is sure to pique your interest: “We create systems that allow us to build relationships, living out our true company vision by using plumbing as a bridge to make an impact on the community. This lets our technicians’ personalities come out in such a way that when they go home, they don’t see themselves as plumbers, but as world changers, one house at a time.” Wow. Tune in to hear how you, like Eric, can ignite the power within!

Check in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share!

Go out and Ignite the Power Within!

Interview with Brian Burton and Nate Minnich of Waste No Day

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Today, brace yourself for an intriguing encounter as the Firestarter Podcast meets the Waste No Day podcast, hosted by Brian Burton and Nate Minnich.

Brian and Nate's podcast is centered around HVAC technicians who thrive in the field while catering to homeowners. Take a moment to listen to their firsthand experiences and tap into their extensive knowledge gained from leadership roles in prominent home services businesses. Get ready to be enlightened and inspired as they share their valuable insights! Tune in to hear how you, like Brian and Nate, can ignite the power within!

Check in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share!

Go out and Ignite the Power Within!

Less Common Objections

In this week's episode of Windshield Time, Chris and James share today's pro-tip: using a customer's personal timeline to build context for the age of their system. They also share non-S.T.E.A.M. objections you may encounter and how to respond when faced with them.

Interview With Billy Stevens

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Today, we're pleased to welcome Billy Stevens! Known as the former owner of Berkey’s Plumbing and the driving force behind BillyGo and SERA, his experience is truly commendable. Today, Billy shares unique insights from his time in the home services industry with us, and how they have led him to his latest venture. Currently, he's working on an impressive tech application in SERA that promises to bring innovation to our industry. Tune in to hear how you, like Billy, can ignite the power within! Check in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!

Silence Is Your Friend

In this week's episode of Windshield Time, Chris and James outline ways to identify when your discussion of a sale with a customer helps you convey its proper value and when you're overjustifying it. Tune in to find out how to qualify the budget, ask what the customer is thinking and overcome objections, especially when it comes to big-ticket items!

Interview with Trent Parker

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. This week, the Firestarter Podcast is thrilled to host an extraordinary guest. Introducing Trent Parker, who has garnered fame as Mr. Fat Cheeto on social media! As of this podcast’s release, Trent has amassed an impressive 1 million likes on TikTok, delighting audiences with his witty HVAC-themed skits. This success has allowed him to retire from the trade and devote himself entirely to content creation. Listen and discover Trent’s remarkable transformation from a 22-year-old HVAC technician to a social media sensation at 38! Tune in to hear how you, like Trent, can ignite the power within! Check in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share!  Go out and Ignite the Power Within!

Decision Bombs

In this week's episode of Windshield Time, Chris and James explore ways technicians can prepare customers for bad news while out in the field. Whether the job will cost more than they are expecting or you find other issues during the call, find out how you can make them feel comfortable enough to make a last-minute decision bomb.