Podcasts

Interview with Ryan Chute

Welcome to the FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Today, Ryan Chute is joining us. He shares his understanding of structuring the sales process, and connects that to his work at Wizard of Ads®! In this episode, Ryan unpacks some cerebral, theoretical topics and shares resources to advance your business — if you like learning about DISC profiles and anything else deep-thinking, you won't want to miss this episode! Tune in to hear how you, like Ryan, can ignite the power within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!

The 5 Keys To A Great Replacement Lead

In this week's episode of Windshield Time, Chris and James talk about feeling aligned when leading people and how ensuring that the customer understands: the cost of repair vs. replacement, the price range of replacing, why replacement is the best option, the process of the transaction and booking an appointment ASAP are the 5 keys to a great replacement lead.

Interview with Brian Porch

­Welcome to the FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Today, Brian Porch is joining us. He is the owner of Norman Heating, Air Conditioning & Plumbing from Norman, Oklahoma! In this episode, Brian talks about his early years jumping into business and spinning his wheels just figuring things out, and how that transformed into recently creating substantial traction by intentionally focusing his company’s efforts. Tune in to hear how you, like Brian, can ignite the power within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!

Interview with Ben Hubbert

The RE in PRESS PLAY

In this week's episode of Windshield Time, Chris and James talk about what the RE in PRESS PLAY means and why these skills are important out in the field. Building a strong Relationship with the customer is the key to getting your foot in the door. Then, use your rapport to Explore their concerns by asking smart questions, showing your interest in the client's needs. Establishing trust allows you to gain valuable insights on the problems in their home, so you can discover their pain points and recommend an effective solution.

Interview with Al Levi

­Welcome to the FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Joining us today is Al Levi, the author of the 7-Power Contractor, creator of the signature operating manual and staffing systems, current contractor consultant and former business owner. In this episode, Al tells the story of systemizing his family-owned HVAC business early in his career and does a deep dive on why it’s so important to implement these systems in your business to leverage growth. Tune in to hear how you, like Al, can ignite the power within! Check in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!

FEAR

In this week's episode of Windshield Time, Chris is joined by our NEW interim host, James Walker, to talk about being held back by fear of failure on the job while getting to know more about J-Dub.

Interview with Stephen Moore

­Welcome to the FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Joining us today is Stephen Moore, the owner of Comfort Masters based in Fort Worth, Texas. In this episode, Stephen tells us about how his vision for his business and company culture played a significant role is Comfort Master’s recent growth. Tune in to hear how you, like Stephen, can ignite the power within!   Check in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share!   Go out and Ignite the Power Within!

Interview with Mike Hyde & Chris Loudermilk

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Today, Todd is interviewing Mike Hyde, the owner of Hyde’s Heating and Air Conditioning based in Palm Springs, California. Mike’s SET coach and co-host of the Windshield Tim podcast, Chris Loudermilk, will also join us today on the podcast. In this episode, Mike tells us about his company’s 50-year history, difficulties taking over the family-owned business, and then growing it to nearly $20 million in yearly revenue. Tune in to hear how you, like Mike, can ignite the power within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!