Throwback: Expert Consultant

In this throwback episode of the podcast, Chris & Chris discuss what it means to know your worth, become a better provider and how to come into your own as an expert consultant.

Are you an expert? Chris & Chris talk about experts and what it takes to be considered an expert. Most of you are Expert Technicians. But being an Expert Technician isn’t enough. You also have to be a consultant. Your customer wants you to be both. They want you to be an Expert (fill in your trade) Consultant. Here are four things that Expert Consultants do for their customers:


  1. An Expert Consultant asks qualifying and questions to ensure that he is talking to someone that can say “yes”.


  1. An Expert Consultant asks evaluation questions so the solutions offered are customized to the customer.


  1. An Expert Consultant creates a planned presentation that is customized to the profile and needs of the customer. He doesn’t use a canned presentation that sounds memorized.


  1. An Expert Consultant handles objections. He knows that an objection is not necessarily a “no”, but is most probably an opportunity to learn more or teach more. An Expert Consultant doesn’t just ignore objections and push too hard. An Expert Consultant doesn’t give up and accept an unclear future such as “I let you know”.


Anyone can become an expert but it takes training, study, and practice to be an Expert Consultant. Which one are you?

Download the podcast!

Subscribe to never miss an episode:

Google Play

Get Connected

What SETs Us Apart?

Proactive Business Plans

A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.

Proven Results

Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.

Personalized Training

Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!

Prioritizing People

We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.

Success Stories

I've increased my sales from $250,000 a year to over $400,00! This really works.

-Scott Putman, Putman Plumbing

Success Stories

Over $2,400,000 in sales my second year after training with SET!

-Chris Yanez, Selling Tech

Success Stories

I sold $18,867 on my first call after SET's Press Play for Sales event series!

-Jake Pettit, Selling Tech

Success Stories

We have been with Service Excellence Training since 2015 and believe it is an integral part (training, coaching, mentoring) to our overall business model.

-Judy Mueller-Hyde, Director of Operations
Hydes HVAC Company Logo

Trusted By

horizontal red and purpler plumbtite logo
142 Cimarron Park Loop, Ste E, Buda, TX 78610
Join our newsletter
© 2024 Service Excellence. All Rights Reserved
Website by Leadhub