This week, Chris and Chris talk about the first 15 minutes with the customer. This is the most important time with your customer and can make or break the success of the call. Far too many people minimize the importance of the first 15 minutes. Some get in a rush and skip steps in their process. This leads to uncontrollable outcomes that can mean lower closing rates and lower ticket averages.
Here’s what you need to do to make the first 15 minutes the best part of the call.
Whether you are new to the trades or a veteran, the first 15 minutes is the most important time during the call. This is the time to establish the process and set the expectations. You can establish your credibility and at the same time break the ice. Make it a point to do these things every time so you can maximize your results.
If you would like to know more about Service Excellence Training, feel free to contact us.
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