Service Excellence
Business Coaching for Home Services
Developing effective qualifying and questioning skills works to an HVAC, plumbing, or electrical independent contracting company technician’s benefit throughout an entire service or sales call. …
It is important for every independent contracting company in the industry of HVAC, plumbing, and electrical to emphasize to their team of sales technicians, service technicians, and CSRs the power of …
Learning to use positive body language is an important part of improving communications skills, especially for those working in independent contracting companies in the industry of HVAC, plumbing, or …
What big idea will you and your team take from this training series: "The options guide with multiple plans."
What did you like most about this training series: "It was fun and energetic, but laid …
What big idea will you and your team take from this training series: "Formulas, entry script, closing script, recommendations."
What did you like most about this training series: "The energy."
What big idea will you and your team take from this training series: "Show clients on paper how much an old system will cost them & using the system snapshot to supplement."
What did you like most …
What big idea will you and your team take from this training series: "All the formulas that we were taught to use."
What did you like most about this training series: "How Terry used analogys to …
What big idea will you and your team take from this training series: "True cost calculator. The chance to show the client the chances of savings will be important to me."
What did you like most …
What big idea will you and your team take from this training series: "How to present myself to the customer."
What did you like most about this training series: "Details on techniques."
What big idea will you and your team take from this training series: "Role Play, Personality Traits"
What did you like most about this training series: "Terry connects well with his students."
What big idea will you and your team take from this training series: "How to show value."
What did you like most about this training series: "The entire presentation."
Learning to overcome the “No Money” obstacle is a key to success inside every independent contracting company. When a service company’s technicians, CSRs, and managers can effectively work past …
What big idea will you and your team take from this training series: "We will be implementing the goal board. We will be changing our options guide."
What did you like most about this training …
This letter was submitted to SET by Eddie Blanchard. His Team attended The PRESS PLAY for Techs: Program March of 2012. The results below the video are 40 days after the class. 40 Days After …
What big idea will you and your team take from this training series: "Understanding what the client needs."
What did you like most about this training series: "The way they emphasized on caring for …
What big idea will you and your team take from this training series: "My image"
What did you like most about this training series: "Understanding what the client needs."
What big idea will you and your team take from this training series: "Goals, PRESS PLAY steps"
What did you like most about this training series: "Role playing in groups."
What big idea will you and your team take from this training series: "I will be using the 6 steps to settle the client's anxiety."
What did you like most about this training series: "Personality …
What big idea will you and your team take from this training series: "Taking my time on each service call."
What did you like most about this training series: "How much you care about your team."
What big idea will you and your team take from this training series: "Relationship building techniques."
What did you like most about this training series: "Learned how to recognize different …
An independent contracting company that is memorable to its clients through maintaining accessibility, developing engaging relationships, and striving for service excellence is one that is on the path …
Sales are a component of our daily lives whether selling our ideas, products, company, or ourselves. Success and growth in sales comes when we focus on maintaining a positive attitude, learn to …
What big idea will you and your team take from this training series: "Monthly drafts for Preferred Service Agreements."
What did you like most about this training series: "Role Playing, …
Marketed leads are a vital aspect inside of a healthy and growing service company. To make the most of marketed leads it is important to maintain a positive focus on your company’s target market, gain …
