What big idea will you and your team take from this training series:

“True cost calculator. The chance to show the client the chances of savings will be important to me.”

submitted in class – May 23, 2012

Thomas Garofano is a technician for an HVAC Independent Contracting Company called 2nd Wind Heating & Air located in Columbia, SC.  Thomas Garofano was kind enough to provide the Service Excellence Training team with the wonderful video testimonial from above about his experience as a technician at Service Excellence Training’s classroom training event.  As all technicians that have been in training classes know, it is important to enjoy the material as well as get positive energy from the trainer.  Thomas Garofano explained that Service Excellence Training’s training series provided both.  After his experience at the training series, this is what Thomas had to say, “I highly recommend this class.  Terry is an unbelievable person, his energy gets you motivated and you pick up a lot of things that you thought you knew but you really forgot.”

Here at Service Excellence Training we love hearing our independent contractors get motivated, excited, and inspired from the training material and tools that we train them on.  When we see technicians, like Thomas Garofano, feel confident to excel in their industry then it propels us onward to create the greatest training series possible!

Thomas also provided the Service Excellence Training team with some written statements about his experience at the training series.  These statements will explain the big idea that Thomas will take with him from this training series, the aspect that he liked most about the training series, and they will answer the question “Why should I use Service Excellence Training to train my team?” for HVAC, Plumbing, Electrical, Sales, Service, CSR, and Dispatcher Training.

What big idea will you and your team take from this training series:

“True cost calculator. The chance to show the client the chances of savings will be important to me.”

What did you like most about the training series:

“The energy from morning till afternoon you feel involved in a great & fun atmosphere.”