The 4 Most Important Skills For Success In Sales
When a technician feels confident is his ability to listen, ask questions, close, and communicate then he will be able to provide service excellence as well as jumpstart his success in sales.
Service Excellence Training
Breaking Down the 4 Most Important Technician Skills
There are four main areas of importance to every service technician and sales technician working in the independent contracting industries of HVAC, plumbing, and electrical. Each of these skill sets …
The Transformation of Arnold Electric
At Service Excellence Training we have the opportunity to partner with and help businesses all over the US, Canada, and even Austraila. We love sharing transformation stories. Here is one about Jack …
THE STATE OF MY LIFE
Today’s my 38th birthday. I’ve been contemplating this last year, and what it has meant to me. I’ve decided to walk through a few points, and share them here with you. …
3 Steps from the Single Repair to the Complete Inspection
The most valuable process to a technician is the complete inspection. It assures that the most accurate diagnostic, and accurate recommendations, are given to the homeowner. This leads to a boost in …
The Top 5 Posts of 2015
The blog experienced explosive growth in 2015. 55,910 of you visited the site, and read 165,988 blog posts. First of all, Thank You for Reading and Sharing! You are the reason we are here writing, …
If I had given up after the first “NO” I wouldn’t be married!
True story! I have been married going on 16 years but it almost didn’t happen. There were major objections given and had I given up after the first no, or 3, we wouldn’t be together today. My wife, …
Your Technicians are Stealing!
Technicians probably don’t even know they are stealing. Some may know but don’t care. I’m going to share with you how a dirty service vehicle steals from your techs, clients, and the business. …
The transformational power of a great credibility statement
Credibility statements are meant to build trust with your client. When done properly, a credibility statement can be amazingly powerful. When done improperly, it can come off as a canned …
6 keys that will transform your training sessions
Have you ever left a training session feeling like it was just wasted time? How about that one where you felt like you had just been through a BEAT DOWN session!? I remember walking away from …
Ready, SET, PRESS Play
Ready, SET, PRESS Play on this tremendous opportunity. It is go time! We are officially searching for 1-2 Full Time Success Coaches/Trainers. Looking for Superstars willing to shoot for the stars! …
1.4 to 2.6 million in 3 years – Why Steve’s Plumbing Uses the PRESS PLAY Training System
Steve’s Plumbing has been a model client. They have achieved an 89% growth rate since 2011. Steve is kind enough to share with us his thoughts on how Service Excellence Training has assisted …
What is Thomas Thankful For
It’s that time of year. A time when we all reflect on and give thanks for the many Blessings in our lives. So, I sit here today reflecting on ALL that I am Thankful for! My Savior I am eternally …
IF YOU DON’T TRAIN THEM, THEN THEY JUST MIGHT STAY
I know, you are probably thinking to yourself “What does Thomas mean by that?” Has Thomas hit his head and is this blog the result of a serious head injury? NO, I promise, there is power in …
An Interview with Matt Michel of the Service Roundtable
Matt Michel is the CEO and co-founder of the Service Roundtable. In this interview, we talk about: content, marketing, the expansion of the Service Alliance, and the future of Residential Contracting …
The Tough Lessons I Learned from a Thief in my Business
A thief in my business stole over $25,000. The worst part was that I never saw it coming.
The Heist Begins
Before Service Excellence Training, I was a minority owner in start-up heating and …
Jonathan Yelitz Testimony
What big idea will you take away from this Training Series:
"Set more written goals for myself."
What did you like most about this Training Series:
"Had strong moral and faith based …
Richard McCain Testimonial
What big idea will you take away from this Training Series:
"Understanding profiles that everyone falls under and how to effectively communicate with everyone."
What did you like most about this …
Dominic Flores Testimonial
What big idea will you take away from this Training Series:
"Settling anxieties with the client in a better way."
What did you like most about this Training Series:
"Understanding qualities …
Eric Huffman Testimonial
What big idea will you take away from this Training Series:
"Family is more important than I have been giving credit for. I need to focus a lot more on spending time with the wife and kids. Thank …
Jason Sunkel Testimonial
What big idea will you take away from this Training Series:
"Building trust with the customer and exceeding their expectations."
What did you like most about this Training Series:
"Open …
Terry Carter Testimonial
What big idea will you take away from this Training Series:
"I will better explain the benefits of club memberships."
What did you like most about this Training Series:
"Learning and …
Leland Foley Testimonial
What big idea will you take away from this Training Series:
"Adjusting my sales presentation to cater to the customer's personality to help build a better level of trust."
What did you like most …
8 Warning Signs a Tech is About to Quit
Have you had a tech quit at the worst time? Let me ask it another way, “Have you ever been the tech to quit?” There are always plenty of warning signs that a tech is about to quit his …
