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Service Excellence

Service Excellence

Business Coaching for Home Services

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  • Training
    • Leadership Live
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  • Coaching
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    • Your Growth Partner
    • Fix One Thing Sprint
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    • Growth Capacity Scorecard
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      • Windshield Time
      • Todd Liles & The Wizard of Ads
      • The $100 Million Mindset
  • Pricing
Get Started

  • About Us
    • Meet Our Team
    • Contact Us
    • Now Hiring
  • Training
    • Leadership Live
    • Office Hours
    • Standalone Trainings
    • PRESS PLAY Training Series
  • Coaching
    • The Growth Group
    • Your Growth Partner
    • Fix One Thing Sprint
  • Resources
    • Growth Capacity Scorecard
    • Free Guides & Templates
    • Business Tools
    • Newsletter
    • Articles
    • Podcasts
      • Windshield Time
      • Todd Liles & The Wizard of Ads
      • The $100 Million Mindset
  • Pricing

Get Started
Service Excellence class in session

Standalone Trainings

Solve one challenge. Strengthen one skill. Train one role.

Targeted trainings you can use right away — no long-term commitment

Standalone trainings are for owners who want focused, practical help without joining a full coaching program. These offerings are simple to schedule, designed for quick impact, and built around the real-world needs of your team.

Whether you need to improve sales, sharpen your service process, strengthen leadership, or train a single department, these workshops and sprints give you the clarity and skill development your team needs right now.

Coming Soon!

Online workshops (6 Weeks)

Live, role-specific training in a small-group environment

Each series runs for six weeks and gives your team the word-tracks, processes, and confidence they need to improve performance immediately.

  • The Manager Series – Build leadership habits, accountability systems, and stronger team performance
  • The Tech Series – Strengthen communication, option presentation, and customer service
  • The Sales Series – Improve in-home communication, build trust, and close more opportunities
  • The CSR Series – Improve call flow, handling, scheduling, and customer experience

Dedicated online workshops

Private, company-exclusive training tailored to your needs

These 6-week workshops are delivered exclusively to your company.

Designed for deeper alignment, faster improvement, and targeted skill development.

  • Dedicated Tech Workshop (6 Weeks)
  • Dedicated Manager Workshop (6 Weeks)
  • Dedicated Sales Workshop (6 Weeks)
  • Dedicated CSR Workshop (6 Weeks)

Dedicated workshops at your location

Private, company-exclusive training tailored to your needs

These 2-day onsite events are delivered exclusively to your company.

Designed for deeper alignment, faster improvement, and targeted skill development.

  • Onsite Manager Workshop (2 Days)
  • Onsite PRESS PLAY for CSRs (2 Days)
  • Onsite PRESS PLAY for Techs (2 Days)
  • Onsite PRESS PLAY for Sales (2 Days)
Learn more

Fix one thing sprints (6 Weeks)

Short-term, high-focus coaching delivered directly to your company

Fix One Thing Sprints are private, coach-led engagements built around one high-value bottleneck in your business. You’ll get six focused sessions with a dedicated business coach (supported by subject matter experts), designed to create a clear win and lasting momentum.

Common Sprint focus areas include:

  • Budget Sprint – Build a budget your leadership team can actually use
  • Pricing Sprint – Align pricing with profitability goals and protect margins
  • Sales Systems Sprint – Strengthen your sales process and improve conversion consistency
  • Leadership Rhythm Sprint – Install meeting rhythm, scorecards, and accountability
  • Operational Bottleneck Sprint – Remove the one constraint slowing execution and growth
Learn more

Performance Evaluations

Direct coaching based on real calls and real customer interactions

These evaluations provide hands-on, targeted feedback to improve real-world performance.

  • CSR Call Evaluations (Online) – Coach reviews live or recorded calls and provides direct improvement steps
  • Tech Ride-Along Evaluations (Onsite) – Real-world customer interactions with immediate coaching
  • Sales Ride-Along Evaluations (Onsite) – Improve communication, presentation, and closing in live sales calls.

Assessments

Tools that improve communication, self-awareness, and team alignment

  • Advanced DISC Profile – A deep look at behavior, motivation, and decision-making
  • Developmental Analysis (with Coaching) – Interpretation and recommendations for leadership and team performance

What Our Clients Say

How it works

You can start anywhere:

  • Try a standalone training with no commitment
  • Join a live session and see how it feels
  • Book a call to talk with a coach and get matched with the right training path

No pitch. No pressure. A clear next step based on your current needs.

  • See How to Get Started
  • Meet a Growth Coach
  • View the Growth Table System
From the desk of Todd LilesFree · Every Tuesday · 5-minute read

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Service Excellence

142 Cimarron Park Loop, Ste E
Buda, TX 78610

(512) 333-4133

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Who We Serve

  • Home Service Businesses
  • HVAC Businesses
  • Plumbing Businesses
  • Electrical Services Businesses
  • Pest Control Businesses
  • Foundation Repair Businesses
  • Handyman Service Businesses
  • Restoration Service Businesses

Coaching & Training

  • PRESS PLAY Training Series
  • Your Growth Partner
  • The Growth Group
  • Fix One Thing Sprint

About

  • About Us
  • Contact
  • Meet Our Team
  • Now Hiring

Resources

  • All Resources
  • The Growth Library
  • Blog
  • Podcasts

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