Terms

The information provided by Service Excellence (“we,” “us,” or “our”) on https://www.servextra.com/ (the “Site” or the “Website”) is for general purposes only.

The term ‘you’ refers to the user or viewer of our website.

All information on the Site is provided in good faith, however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the Site. UNDER NO CIRCUMSTANCES SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE. YOUR USE OF THE SITE AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE IS SOLELY AT YOUR OWN RISK.

Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the web site, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these terms and conditions are considered an offer by Service Excellence, acceptance is expressly limited to these terms. The Website is available only to individuals who are at least 13 years old. The materials contained in this Website are protected by copyright and trademark law.

The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, our Privacy Policy) and procedures that may be published from time to time on this Site (collectively, the “Agreement”).

Use license

Permission is granted to temporarily download one copy of the materials on Service Excellence Training’s Website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:

Modify or copy the materials;
Use the materials for any commercial purpose or for any public display;
Attempt to reverse engineer any software contained on Service Excellence Training’s Website;
Remove any copyright or other proprietary notations from the materials; or
Transfer the materials to another person or “mirror” the materials on any other server.

Service Excellence Training reserves the right to terminate this license upon violation of any of these restrictions. Upon termination, your viewing rights will also be revoked, and you must destroy any downloaded materials in your possession, whether in printed or electronic format.

Disclaimer

All materials on Service Excellence Training’s Website are provided “as is.” Service Excellence Training makes no warranties, whether expressed or implied, and hereby disclaims all other warranties. Furthermore, Service Excellence Training does not guarantee the accuracy or reliability of the materials on its Website or any linked sites.

Limitations

Service Excellence Training or its suppliers will not be held responsible for any damages arising from the use or inability to use the materials on Service Excellence Training’s Website, even if Service Excellence Training or an authorized representative has been notified, orally or in writing, of the possibility of such damage. Some jurisdictions do not allow limitations on implied warranties or liability for incidental damages, so these limitations may not apply to you.

Revisions and errata

The materials on Service Excellence Training’s Website may contain technical, typographical, or photographic errors. Service Excellence Training does not guarantee that any materials on this Website are accurate, complete, or current. Service Excellence Training may update the materials at any time without notice but is under no obligation to do so.

Links

Service Excellence Training has not reviewed all websites linked to its Website and is not responsible for the content of any such linked sites. The inclusion of any link does not imply endorsement by Service Excellence Training. Use of any linked website is at the user’s own risk.

Site Terms of use modifications

Service Excellence Training reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes. We may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.

Messaging terms & conditions

You agree to receive informational messages (appointment reminders, account notifications, etc.) from Service Excellence Training. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at support@www.servextra.com. You can opt out at any time by replying STOP, and no further messages will be sent.

Your privacy

Please read our Privacy Policy. By providing your phone number, you consent to receive SMS messages for service updates, appointment reminders, and related communications. Message frequency varies but typically does not exceed 5-10 messages per month. Message and data rates may apply. Check with your mobile carrier for details. For SMS support, text HELP to (512) 333-4133 or email support@www.servextra.com.

Governing law

Any claim related to Service Excellence Training’s Website shall be governed by the laws of Texas without regard to its conflict of law provisions. Please refer to our Legal Disclaimer for more information.

External links disclaimer

The Site may contain (or you may be sent through the Site) links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored or checked for accuracy, adequacy, validity, reliability, availability or completeness by us. WE DO NOT WARRANT, ENDORSE, GUARANTEE OR ASSUME RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD-PARTY WEBSITES LINKED THROUGH THE SITE OR ANY WEBSITE OR FEATURE LINKED IN ANY BANNER OR OTHER ADVERTISING, WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.

Testimonials Disclaimer

The Site may contain testimonials by users of our products and/or services. These testimonials reflect the real-life experiences and opinions of such users. However, the experiences are personal to those particular users, and may not necessarily be representative of all users of our products and/or services. We do not claim, and you should not assume, that all users have the same experiences. YOUR INDIVIDUAL RESULTS MAY VARY.

The testimonials on the Site are submitted in various forms such as text, audio and/or video, and are reviewed by us before being posted. They appear on the Site verbatim as given by the users, except for the correction of grammar or typing errors. Some testimonials may have been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant to the general public.

The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. We are not affiliated with users who provide testimonials, and users are not paid or otherwise compensated for their testimonials.

Responsibility of contributors

If you comment on our blog, post material to the Website, post product reviews to the website, post links to the Website, send photographs or other material via email or other means to be posted to the Website, or our blog, our email newsletter, or otherwise make (or allow any third party to make) material available by means of the Website (any such material, “Content”), You are entirely responsible for the content of, and any harm resulting from, that Content. That is the case regardless of whether the Content in question constitutes text, photographs, graphics, an audio file, video file, or computer software. By making Content available, you represent and warrant that:

the downloading, copying and use of the Content will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark or trade secret rights, of any third party;
if your employer has rights to intellectual property you create, you have either (i) received permission from your employer to post or make available the Content, including but not limited to any software, or (ii) secured from your employer a waiver as to all rights in or to the Content;
you have fully complied with any third-party licenses relating to the Content, and have done all things necessary to successfully pass through to end users any required terms;
the Content does not contain or install any viruses, worms, malware, Trojan horses or other harmful or destructive content;
the Content is not spam, is not machine-generated or randomly-generated, and does not contain unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of third party sites, or to further unlawful acts (such as phishing) or mislead recipients as to the source of the material (such as spoofing);
the Content is not pornographic, does not contain threats or incite violence towards individuals or entities, and does not violate the privacy or publicity rights of any third party;
The Content is not fraudulent, misleading, or illegal, and does not link to websites or blogs that contain fraudulent, misleading or illegal content. For example, you will not mislead visitors to our Website into thinking that you are another person or company, or that you represent a person or company other than yourself, and
you have, in the case of Content that includes computer code, accurately categorized and/or described the type, nature, uses and effects of the materials, whether requested to do so by us or otherwise.
By submitting Content to Service Excellence, you grant us a world-wide, royalty-free, and non-exclusive license to reproduce, modify, adapt and publish the Content.
Without limiting any of those representations or warranties, we have the right (though not the obligation) to, in our sole discretion (i) refuse or remove any content that, in our reasonable opinion, violates any of our policies or is in any way harmful or objectionable, or (ii) terminate or deny access to and use of the Website to any individual or entity for any reason, in our sole discretion. Service Excellence will have no obligation to provide a refund of any amounts previously paid.

Web content accessibility

We are committed to ensuring that individuals with disabilities have access to our goods and services, including those offered through our website in accordance with our Accessibility Statement.

Copyright infringement and DCMA policy

If you believe material located on or linked to by our site infringes on your copyright(s), please notify us by providing a DMCA notice. Upon receipt of a complete and valid notice, we will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material.

Service Excellence will terminate a visitor’s access to and use of the Website if, under appropriate circumstances, the visitor is determined to be a repeat infringer of the copyrights or other intellectual property rights of us or others. In the case of such termination, we will have no obligation to provide a refund of any amounts previously paid to Service Excellence.

To File a DMCA notice, Send your complaint to our Designated Agent:

Todd Liles
Service Excellence Training
support@www.servextra.com

Your DMCA complaint must include the following:

A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
An identification of the copyright claimed to have been infringed;
A description of the nature and exact location of the material that you claim to infringe your copyright, in sufficient detail to permit us to find and positively identify that material. For example we require a link to the specific blog post (not just the name of the blog) that contains the material and a description of which specific portion of the blog post – an image, a link, the text, etc – your complaint refers to;
Your name, address, telephone number and email address;
A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Intellectual property

This Agreement does not transfer from Service Excellence to you any Service Excellence or third party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with Service Excellence. Service Excellence, https://www.servextra.com, our logo, and all other trademarks, service marks, graphics and logos used in connection with our services, or the Website are trademarks or registered trademarks of Service Excellence or Service Excellence’s licensors. Other trademarks, service marks, graphics and logos used in connection with the Website may be the trademarks of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any Service Excellence or third-party trademarks.

Termination

Service Excellence may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement or your https://www.servextra.com account (if you have one), you may simply discontinue using the Website. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

General representation and warranty

You represent and warrant that (i) your use of the Website will be in strict accordance with our Privacy Policy, with this Agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside) and (ii) your use of the Website will not infringe or misappropriate the intellectual property rights of any third party.

Indemnification

You agree to indemnify and hold harmless Service Excellence, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Website, including but not limited to your violation of this Agreement.

Terms and Conditions