Parallels Between Technicians and Doctors
Do you ever stop to think, “How can this client not want what I’m recommending?” It’s an interesting question, isn’t it? Sometimes the best-looking solutions have little to no value for your client …
4 KEYS TO A GREAT RIDE-ALONG PROGRAM FOR YOUR TECHS
Think about your client for a second. She is expecting one team member to show up to correct a problem. To her surprise however, two people exit the vehicle (because it’s a …
THE ANATOMY OF A BAD RIDE-ALONG
First and foremost, can we agree that Ride-Along evaluations are a critical component of team improvement? I mean, how else can you find out exactly what is happening out in the field? Most business …
THINK YOU CAN’T FIND GOOD TEAM MEMBERS?
Here at Service Excellence Training we talk to a lot of HVAC, Plumbing and Electrical contractors from all over the country. We learn about the issues they are facing and try to help them improve …
4 Crucial Steps to Transforming Results
You have heard the saying, “if it were easy, everyone would be doing it”. But have you ever wondered, what is that person “doing”? How is he achieving exceptional results, consistently? If you are …
If I had given up after the first “NO” I wouldn’t be married!
True story! I have been married going on 16 years but it almost didn’t happen. There were major objections given and had I given up after the first no, or 3, we wouldn’t be together today. My wife, …
If you build it, they will become clients
Do you feel like you are doing everything you can to build value in your Company and in your solutions? Frustrated by the fact that you continue to lose sales? Are you getting blasted with price …
You must be crazy! I would never pay that much for…
Sometimes the price objection isn’t the real objection. Many times it’s a value objection! Let’s dive right in there. It can be frustrating when you are unable to close the client on …
What are the top 3 things keeping your team from achieving extraordinary results
What are the top 3 things keeping your team from achieving extraordinary Sales Results? Over the past 8 years I have been Blessed to do something that I love, for a living. I have worked with …
3 keys that make your systems and procedures personal
Running a Business can be tricky. Part of the reason for that is we spend so much time on Systems and Processes, and not enough time on people. That’s a mistake, because in reality we are all …
Ready, SET, PRESS Play
Ready, SET, PRESS Play on this tremendous opportunity. It is go time! We are officially searching for 1-2 Full Time Success Coaches/Trainers. Looking for Superstars willing to shoot for the stars! …
What is Thomas Thankful For
It’s that time of year. A time when we all reflect on and give thanks for the many Blessings in our lives. So, I sit here today reflecting on ALL that I am Thankful for! My Savior I am eternally …
It’s Your Future! Own It!
Wow, that’s a lot of pressure isn’t it? We are starting with a statement that hits you right between the eyes. It makes you own your results. Succeed or Fail, it’s up to you. Man that’s a lot of …
PRESS PLAY for Sales Changed the Game for Garrett Lynn of Aire Serv Tyler!
Garrett Lynn of Aire Serv in Tyler Texas is having amazing success as a HVAC Sales Person. He is attributing much of his recent success to the Training he received while at the PRESS PLAY …
Leading Your Team to Victory!
When visiting with owners of Plumbing, HVAC and Electrical Business’ the conversation tends to revolve around systems and strategies that will drive results. The focus is on vision, strategy, …
IF YOU DON’T TRAIN THEM, THEN THEY JUST MIGHT STAY
I know, you are probably thinking to yourself “What does Thomas mean by that?” Has Thomas hit his head and is this blog the result of a serious head injury? NO, I promise, there is power in …
There’s a $5 Fine For Whining, About Your Small Market!
But Thomas….you don’t understand (sound familiar). There is no way that will work in my small market. There is no way that we can get that pricing in our town. The competitors in this town are cut …
Your Business’ Health Check
For almost all of us there comes a time in our lives when we NEED a regularly scheduled Health Check! Its just a part of life. We do these things proactively to insure a long, healthy and active …
Just Give Them The Pickle – World Class Service in your HVAC Business
Every HVAC Business has opportunities to provide Client’s with a “WOW” moment. Sometimes delivering World Class Service in your HVAC Business can be as simple as just giving them …
