Technicians probably don’t even know they are stealing. Some may know but don’t care. I’m going to share with you how a dirty service vehicle steals from your techs, clients, and the business. Related: 6 Ways to Prevent Side Jobs
When I was working with a client of mine we uncovered something. I looked into the service van and saw clutter everywhere. I posed this simple question to him.
“Did you know that your dirty and unorganized service vehicles are a big thief of time and ultimately money?”
But this is absolutely applicable to any service based business. This plumbing company:
Let’s say we pay them $20 an hour. That’s over $60 a week per tech. Now the company still has 4 techs.
So without standards you are allowing them to steal from you. Actually, it could be argued that you are encouraging them to steal.
Now in my experience most contractors don’t have a standards for the inside of the vehicle. The outside of the vehicle might be immaculate, the inside typically looks like El Nino ran through it.
Now it depends on how you compensate your technicians with performance, but as a technician they should have the opportunity with a clean vehicle to make a substantial amount more.
This is a company choice.
I know companies that do it both ways.
One of my favorite models is the cleaning “trade off.” It works like this,
By implementing these 3 small things with standards you can move the needle significantly. With a concerted focus these types of results are achievable. We would consider this the “Preparation” in The PRESS PLAY Training System at Service Excellence Training.
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