Client And Company Benefits Of The Happy Call
How Small Conversations Build Big Customer Relationships When a home services company reaches out to a customer for feedback after a service is provided, this is referred to as a “happy call.” The …
Electrical
The 4 Most Important Skills For Success In Sales
When a technician feels confident is his ability to listen, ask questions, close, and communicate then he will be able to provide service excellence as well as jumpstart his success in sales.
Overcoming Common Sales Obstacles
Learning to overcome obstacles within the sales process is a key component to success inside of every independent contracting company.
Parallels Between Technicians and Doctors
Do you ever stop to think, “How can this client not want what I’m recommending?” It’s an interesting question, isn’t it? Sometimes the best-looking solutions have little to no value for your client …
Breaking Down the 4 Most Important Technician Skills
There are four main areas of importance to every service technician and sales technician working in the independent contracting industries of HVAC, plumbing, and electrical. Each of these skill sets …
How To Convert More Leads By Asking The Right Questions
When effective qualify skills are utilized during technician -client interaction with prospective clients, then it allows technicians and CSRs to successfully meet needs and uncover wants.
Burning Out Your Service Technicians
The average service technician is overweight, stressed out and fueled by caffeine. Coffee, cigarettes and energy drinks have replaced the staple of a good breakfast and rest. This unhealthy …
How To Get A High Paying Job After Trade School
You started trade school with the end goal in mind: to start your career as a plumber, HVAC tech or electrician. However, you may have heard how difficult it is to find a job after graduation. This …
Hired in the Spring and Fired in the Fall
The seasonality of the air-conditioning business creates huge problems for many technicians. The biggest of these problems is being laid off when the season slows down. It has been estimated that 30% …
5 Keys to Surviving Hot Attics
This week we are talking about attic safety. It is HOT in attics, and we want to share with you 5 keys to staying safe in the attic. Your health and safety are more important than pushing past the …
Why are some watches so expensive? Price vs. Value
The other day I was scrolling through Facebook when I came across a video titled, “This is Why Some Watches Are So Expensive!” After watching several videos on how expensive timepieces are made, I …
Making it Through Summer
This video topic was voted on by our viewers. Todd Liles the CEO of Service Excellence Training discusses ways to make it through summer without experiencing burn out. Here are some key factors for …
We Don’t Need No Stinking Checklist
One of the most iconic scenes in any Western Movie is in The Treasure of Sierra Madre. Humphrey Bogart is playing a gold miner, and Alfonso Bedoya is playing a bandit set on taking the claim. …
Resources to Start Winning Again When the World Is Against You
John quickly walked to his truck. He cut through the grass instead of using the drive. His sales binder was under his left arm and with his right hand, he fumbled for his keys. As he pulled the keys …
Live Video: 5 Traps of a Service Manager
Service Managers have an amazingly important position. A service manager serves as a resource and advocate for the technician. In addition, the service manager is the implementer of …
Producing BIG Add-ons Without Selling
The add-on sale produces a mixed set of feelings. If you view this through the technician or the homeowners mind, then you’ll understand why. Most technicians think they are there to fix the problem …
Jack’s Journey – A Success Story in the Making
Jack Arnold owns Arnold Electrical Services in Chicago, Illinois. Jack is like many small business owners in the trade. He started his own business because he, “could do it better than the guy …
3 Keys to Blow Away Your Breakeven
I coach and consult with quite a few contractors, and I really enjoy working with you guys. Over the past decade, there are three things that really stand out to me about residential service …
Why the Hate for “Big” Service Companies?
If you get online in one of the “Trade Groups” you will see an absolute hate and jealousy for the “Big” service companies. As with many things on social media, it’s …
Setting up Managers for Success or Failure
Developing a leadership program in your organization is a lot of work. It is also very rewarding. Many of your team members are motivated by the goal of one day sitting in a manager or leadership …
Free Resource Center is Now Open
At Service Excellence Training we LOVE free resources. So, we are proud to introduce our Free Resource Center! This center is full of tools that can help your residential service company reach your …
The Transformation of Arnold Electric
At Service Excellence Training we have the opportunity to partner with and help businesses all over the US, Canada, and even Austraila. We love sharing transformation stories. Here is one about Jack …
3 Powerful Keys to Making More Money with Options
People like options. Options represent the power of choice. That’s why options work so well in boosting average tickets. Presenting options to homeowners is easy. When you know how to do it …
Mr Miyagi and the Karate Tech
Mastering the fundamentals of anything is the key to being awesome at that thing. I like what one of the greatest philosophers of our time, Mr. Miyagi, said to Daniel in the movie The Karate Kid: …
