3 WAYS TO TAKE CARE OF YOUR INSTALLERS THIS SUMMER
Installers are important. They install the highest dollar and highest profitable items that your company sells. Yet, installers can be some of the most under-appreciated people in a Service / …
Electrical
INTERVIEW: Alan O’Neill – 40 Years and $100 Million in Service
Alan O’Neill started as a plumber in Ireland 40 years ago. Today, Alan has over $100 Million in combined Plumbing, Air Conditioning, and Electrical Services. Alan was kind enough to give me an …
How To Launch Your Business Without Losing It All
You are interested in launching a business, but you don’t want to lose your shirt in the process, right? In this VIDEO, Kerry Webb and I will give you the best tips for launching your dream …
TOO SPECIAL FOR A TRADE?
A guy with a man bun walks into a coffee bar. He sits with his friend, and they start talking about money. “How much you make? $30k? $40k?”, says Manbun. The answer was somewhere between …
Is It Too Late to Create a Success Budget For 2017? – (Part 2)
Joe knows that he needs a solid plan to be more successful, but he thought he had a good plan before. What does he need to do differently? How can he get his team on board and turn service calls …
Is It Too Late to Create a Success Budget For 2017? – (Part 1)
Joe is a great guy and a good contractor. He delivers consistent service and his customers like him. He gets good customer reviews…when he remembers to ask for them. The problem is that Joe’s …
TOP 10 WARNING SIGNS A PERSON IS GETTING FIRED
I took to Facebook and asked, “What are the top warning signs a person might get fired?” The answers flooded in, and they ranged from insightful to funny. The funny ones had me …
WHAT TO DO ABOUT BAD BEHAVIOR
Boots is my dog. He constantly craps on my porch, and it drives me crazy. Boots is a bad dog, yet I love him. Some of your co-workers may be like boots. Boots didn’t have to learn to crap on the …
HOW TO GET FREE TV ADVERTISEMENT
Great marketing is golden. And when it’s free, it’s inlaid with diamonds. Recently, my good friend Daniel Johnson grabbed some primetime free TV advertisement. [RELATED: How to …
THE AGE OF THE MILLENNIAL
The Service Roundtable asked me to speak at their new Service World Expo in Las Vegas. My topic was calledThe Age of the Millennial – killing the service professional. And I will admit it, I crushed …
HOW TO CALCULATE YOUR MARKETING COSTS
Marketing can be confusing. Advertising is critical for your residential service business, but most contractors struggle with the math. And this isn’t for a lack of intelligence. I actually …
5 CHARACTERISTICS OF A WEAK SERVICE COMPANY
Some of the best lessons in business come from mistakes made, not successes. That’s why I love making a study of the errors of service companies. If you know what is not working, you will learn what …
WHAT WOULD BE YOUR SUPERPOWER?
If you could have any superpower in the world, what would it be?
The Life Saving Benefits of Inspections
An inspection is one of the best ways to discover the hidden challenges inside of a plumbing, hvac, or electrical system. Finding those hidden challenges will do the following: stop problems before …
Grow your sales with your current team
Do your techs have the ability to convert the calls they go on into Replacement Sales? Converting HVAC, Plumbing, and Electrical repairs into a replacement is a critical skill. This critical skill …
The differences between Branding and Selling
There is a lot of confusion over the differences between Branding and Selling. That’s a shame because it’s no secret. Here’s the difference, and what it means to your business:
Why you should tell your clients you are on performance pay
You arrive at the client’s home. Immediately you hear: “You guys try to sell me something every time you come out. Are you guys on some sort of commission pay?” Instead of being ashamed or trying to …
If I had given up after the first “NO” I wouldn’t be married!
True story! I have been married going on 16 years but it almost didn’t happen. There were major objections given and had I given up after the first no, or 3, we wouldn’t be together today. My wife, …
Your Technicians are Stealing!
Technicians probably don’t even know they are stealing. Some may know but don’t care. I’m going to share with you how a dirty service vehicle steals from your techs, clients, and the business. …
If you build it, they will become clients
Do you feel like you are doing everything you can to build value in your Company and in your solutions? Frustrated by the fact that you continue to lose sales? Are you getting blasted with price …
You must be crazy! I would never pay that much for…
Sometimes the price objection isn’t the real objection. Many times it’s a value objection! Let’s dive right in there. It can be frustrating when you are unable to close the client on …
Is highly trained, drug free, and felon free still the standard for employment?
The highly trained, drug free, and criminal background free employee has been the golden standard of the retail residential contractor for the last 20 years. But is this standard changing? Will the …
What are the top 3 things keeping your team from achieving extraordinary results
What are the top 3 things keeping your team from achieving extraordinary Sales Results? Over the past 8 years I have been Blessed to do something that I love, for a living. I have worked with …
3 Big Influences that Condition You for Success
The average technician is conditioned for failure. He believes success is a story for someone other than himself. RELATED – Drowning for Success This belief system starts at home, gets …
