Service Excellence
Business Coaching for Home Services
Last month, I had a routine Scheduled Service Call performed on my residential HVAC system. Scheduled Service Programs may also be referred to as Annual Maintenance Programs, Club Memberships, or …
The milder seasons of the year tend to bring about slower business for those in the industry of HVAC, Electrical, and Plumbing. But just because a majority of inbound calls are not “demand” …
No matter the season within the HVAC, Electrical, or Plumbing industry and no matter the reason for the customer call, independent contractors should never forget the key action steps that make up …
When the milder seasons begin to roll around, the slower side of business begins to rear its ugly head. But there are several keys that can be performed prior to and during these “slow seasons” in …
“Do what you do so well that they will want to see it again and bring their friends.” – Walt Disney This past week, I was on a family vacation to Walt Disney World. Ironically, …
Budgeting is not as complicated as most people and HVAC, plumbing, or electrical independent contracting company would have you believe. Budgeting for an HVAC, plumbing, or electrical independent …
In John Maxwell’s book, The 21 Irrefutable Laws of Leadership, Maxwell covers several insightful topics on leadership; one in which he calls “The Law of Navigation.” Here Maxwell states, …
When life or business life inside an HVAC, plumbing, or electrical independent contracting company gets busy or if we are faced with new situations we can sometimes forget to accomplish “the basics.” …
Social networking and social media can be seen as threating to many people. Threating because of the fear of the unknown but Jacob Morgan from Chess Media Group put these fears into perspective when …
Recruiting and Quitting Do you recruit to replace quitters, or recruit to build winners? In order to recruit winners, you need to go after those who are winning. “It took me too many years to …
Whether you view yourself as “technologically savvy” or “technologically challenged,” social media outlets, such as Facebook and Twitter, do not have an “off” button. They are ever changing and …
CONGRATULATIONS to Hess Air Inc. in Alamo, Texas for winning The Monitor’s 2011 Readers Choice Award! I had the pleasure of sitting down with the General Manager, Kimberly Hess from Hess Air Inc., …
Now, not only am I married to a HVAC independent contracting company business manager but I’m also working with Service Excellence Training, a company that trains my husband’s independent contracting …
Sales Training Quick Tip: Show your paperwork early. The paperwork is where the agreement is made final. Your clients are naturally intimidated by official looking forms and documents with names like …
At my core, I’m a teacher. I love students of all ages and trades. My profession has given me many great gifts. The greatest gift is the one that allows me to make a difference in the lives …
Sales Training Quick Tip Get the time commitment. A time commitment is a must when it comes to replacement sales. If your average presentation takes 90 minutes, and the homeowner only …
Sales Training Quick Tip Discover the budget. Your client has a budget in mind when you walk in the door. Her perception on what your product should “cost” is either based off …
When it comes to your replacement sales force, you have three primary options: This debate is currently very heated, because there is a strong trend to move away from comfort advisors and use only …
To be successful you need repeat business. You need you clients to see your company as a Merry-Go-Round and not a roller coaster. Merry-Go-Rounds are fun, simple, and not a risky move. You …
What a great Service Excellence Training class in Austin! Going into this two-day program, I was excited but I did have some nervous-jitters. This was my first time taking a rather lengthy trip alone …
