Sales Training Qik Tip: Show your paperwork early. The paperwork is where the agreement is made final. Your clients are naturally intimidated by official looking forms and documents with names like “Contracts.” To help eliminate the homeowners’ fears try the following:
1. Introduce the paperwork early. Let them know you use it to take important notes, and to document their wants and needs.
2. Change the name of your “CONTRACT” to “PROPOSAL” or “AGREEMENT.” “Contract” just sounds so legal and scary!
Look for more great tips that are taken from the mind of Todd Liles and Service Excellence Training. Also, keep an eye out for our classroom training sales program: The Guide to Super Sales!
-Resource curated by Whitney Stewart of Service Excellence Training.