Client And Company Benefits Of The Happy Call
How Small Conversations Build Big Customer Relationships When a home services company reaches out to a customer for feedback after a service is provided, this is referred to as a “happy call.” The …
independent contracting company
The 4 Most Important Skills For Success In Sales
When a technician feels confident is his ability to listen, ask questions, close, and communicate then he will be able to provide service excellence as well as jumpstart his success in sales.
Overcoming Common Sales Obstacles
Learning to overcome obstacles within the sales process is a key component to success inside of every independent contracting company.
Breaking Down the 4 Most Important Technician Skills
There are four main areas of importance to every service technician and sales technician working in the independent contracting industries of HVAC, plumbing, and electrical. Each of these skill sets …
How To Convert More Leads By Asking The Right Questions
When effective qualify skills are utilized during technician -client interaction with prospective clients, then it allows technicians and CSRs to successfully meet needs and uncover wants.
IF YOU DON’T TRAIN THEM, THEN THEY JUST MIGHT STAY
I know, you are probably thinking to yourself “What does Thomas mean by that?” Has Thomas hit his head and is this blog the result of a serious head injury? NO, I promise, there is power in …
Dealing with Dilemmas in an Independent Contracting Company
Regardless of how careful an independent contracting company team tries to be, there are going to be mistakes, hiccups, and dilemmas along the way inside an HVAC, plumbing, or electrical service …
Independent Contracting Company Team Unity and Maturity
When owners, managers, technicians, CSRs, and dispatchers become an independent contracting company that centers around strong unity and continual maturity then they build a strong and successful …
Service Excellence is all about Mindsets and Actions- Service
Along with a successful presentation of both the independent contracting company and its message must come excellent service that stretches beyond the average.
Classroom Training brings Success for Independent Contractors
Classroom training in a group setting works to grow the success of an HVAC, plumbing, or electrical independent contracting company. When we train with long term independent contracting company team …
Growing Mindsets and Actions of Service Excellence: Presentation
Within every great HVAC, plumbing, or electrical independent contracting company, there are leaders and an independent contracting company team that has a heavy focus and desire to provide service …
Our Words are Power inside our Independent Contracting Company
There is one component that is woven through all the important skills inside an HVAC, plumbing, or electrical independent contracting company that can make each area function like a well-oiled …
Sales is a skill we learn in life and grow in our Independent Contracting Company
Sales are the lifeblood of a successful HVAC, plumbing, or electrical independent contracting company. Surprisingly, seeing a need for growing selling skills is something that we all recognize at a …
Be a piece of the Team puzzle and be a unique Independent Contractor
Growing as a business leader in the independent contracting company world would never be summed up as an easy process that is paved with complete comfort; however, there are effective ways that each …
Mike Albritton Testimonial
Mike Albritton is in sales and marketing for an HVAC Independent Contracting Company called Harrell King Heating & Cooling located in Bainbridge, GA. Mike Albritton was kind enough to provide the …
Ashley King Testimonial
Ashley King is a technician at an HVAC Independent Contracting Company called Harrell King Heating & Cooling located in Bainbridge, GA. Ashley King was kind enough to provide a video testimonial …
Jesse Wright Testimonials
Jesse Wright is a technician for an HVAC Independent Contracting Company called 72 Degrees of Hickory located in Hickory, NC. Jesse Wright was kind enough to provide the wonderful video testimonial …
ATP 006: How Objections Are Handled in an Independent Contracting Company
How Objections Are Handled
1. Build Value before quoting price.
2. Provide Options
3. Learn to LEAP
4. Bring Confidence to the Game
Growing Leads inside your HVAC Independent Contracting Company
Setting leads is an important aspect of the sales and service process inside independent contracting companies in the industries of HVAC, plumbing, and electrical.
Make phones ring in your independent contracting company
Why are Silent Phones so scary?
I can remember sitting at my desk wondering where the service calls were going to come from for that day. There was a laundry list of reasons why we needed the …
Books, Movies, Cool Stuff Service Excellence Training likes
Here at Service Excellence Training, we give away a lot of cool prizes in our training classes. We also reference a lot of great people in our training programs too. This is the place where you …
ATP 002 – Settling Client Anxieties
Anxiety can be one of the biggest reasons that your sales are suffering. Your client buys purchases your services when they feel comfortable with you.
In this podcast, we are going to explore …
ATP 001 – The 21 Reasons People Buy from You
Your client buys your services for more reasons than he "Needs" it. True, need is what got him to pick up the phone and call you. But, it is not the only reason.
In this podcast, we are going to …
Achieving Goals inside an Independent Contracting Company
In the independent contracting world, there are countless projects, tasks, and goals that must be prioritized on a daily basis—but how do independent contractors go about planning goals in an …
