Inside the business world of an HVAC, plumbing, or electrical independent contracting company there is great importance in many arenas such as sales, service excellence, client retention, growth in leads, up-to-date training, and team cohesion. But there is one component that is woven through all the these important skills that make each area function like a well-oiled machine—our words. In our post today, we are going to jump into the three areas that make our words powerful and a driving forces of success:

-Our Words Guide Success-
Our dreams, plans, and aspirations can only develop to the extent that we guide them with a written and spoken plan. Benjamin Franklin said it bluntly, “If you fail to plan, you are planning to fail!”  The same holds true today in regards to our plans as an independent contractor, technician, CSR, or dispatcher inside of a growing HVAC, plumbing, or electrical service company; if our career goals are not written out and verbally acknowledged to keep us accountable on a personal and professional level then we can easily lose our footing on the path to success. When independent contracting company success is given life through collaboration during independent contracting team training or individual team member meetings that incorporate written goals then an HVAC, plumbing, or electrical service company can plan to grow success. With verbal and written plans and goals in place inside an independent contracting company then a team can better succeed on an individual level as well as overall as an independent contracting company level.

-Our Words Encourage Perseverance-
The words that we surround ourselves with, whether written, spoken, or thought, encourage us to press on or give up. Because of this heavy reality, it is so important that we surround ourselves with positive words of power that encourage us to embrace perseverance regardless of how we feel at any given moment. When we realize that our words, whether spoken to others or ourselves, make such an impact on the outcome of success then we can learn to use them wisely. Independent contracting company teams that speak words of success inside their independent contracting company are encouraging every team member to persevere and press on no matter what issue they may face. When we encourage each other and ourselves to continue on even when situations get tough then we are growing a mindset of success, confidence, and resilience inside our HVAC, plumbing, or electrical independent contracting company.

-Our Words Convey Outcomes-
Along with words of power being used to guide success and encourage perseverance inside our independent contracting company, words are also vital to explaining and conveying the outcomes of our goals and plans. We must first plan our road to success with verbal and written plans but when we have put those plans into action we have to consistently and consciously make known our progress verbally and with written words. Conveying the current state of our plans and goals opens the door for mentors and trusted leaders to shed needed advice and guidance on to our plans. When our plans and goals, as independent contractors, are laid out and examined then they can be made better and broken down into operational objectives that will help us reach our main goals. Only when an HVAC, plumbing, or electrical independent contracting company team explain the ongoing outcomes of their goals can they grow in their plan, they can course correct if needed, and they can receive specific guidance from mentors through training.

Words inside an HVAC, plumbing, or electrical independent contracting company hold power on our path to success. When we learn to use our words to plan, persevere, and progress then we can grow into independent contractors, technicians, CSRs, or dispatchers within an independent contracting company team that is on the path to success. Here at Service Excellence Training, we love helping independent contractors and their independent contracting company teams grow their success inside their specific industries, so feel free to contact us if you’re ready to grow! Thank you for following our weekly posts. Here at Service Excellence Training, we turn learning into earning!

-Resource curated by Whitney Stewart of Service Excellence Training.