Service Excellence
Business Coaching for Home Services
It happens every single day. Your tech walks into a home, and before they even set their bag down, the homeowner says it: “So, I asked ChatGPT, and I’m pretty sure it’s just the …
You quoted the job three weeks ago. It was a good call. Your tech ran the diagnostic, found the real issue, and presented the options the way he should. The homeowner looked at the numbers, nodded …
Look around most service trucks in the morning. Coffee in the cup holder. Energy drink in the cooler. Fast food between calls. Sleep comes when the schedule allows. For many technicians, that routine …
There are four main areas of importance to every service technician and sales technician working in the independent contracting industries of HVAC, plumbing, and electrical. Each of these skill sets …
When effective qualify skills are utilized during technician -client interaction with prospective clients, then it allows technicians and CSRs to successfully meet needs and uncover wants.
If you attempt to dispatch a Millennial for your profits, then you will have trouble on your hands. Millennials don’t value profits over a happy personal life. This creates a challenge for the …
Can you be “sold”? For your own sake, I hope that you can be. Now hang on a second before you get mad. Hear me out, because I know most people don’t like the idea of “being sold.” Before you say that …
An inspection is one of the best ways to discover the hidden challenges inside of a plumbing, hvac, or electrical system. Finding those hidden challenges will do the following: stop problems before …
There is a donut truck in Austin that charges $8.50 for a donut. The crazy thing is, they are always busy and they always sell out. If you wait you lose! That should be the moto for Gordo’s …
Do your techs have the ability to convert the calls they go on into Replacement Sales? Converting HVAC, Plumbing, and Electrical repairs into a replacement is a critical skill. This critical skill …
The Asian / Indian community has a reputation for being unreasonable price hagglers. Most service technicians will tell you that they can not win if they are sent to an Asian household. Is this true? …
Credibility statements are meant to build trust with your client. When done properly, a credibility statement can be amazingly powerful. When done improperly, it can come off as a canned …
Service Managers have an amazingly important position. A service manager serves as a resource and advocate to the technician. In addition, the service manager is the implementer of …
Have you ever had a client that seemed highly interested, until the price came out? That happened recently to reader and HVAC Technician Fred Myers. He submitted the following question: I …
Many service technicians struggle with the shame of charging retail prices for their work. This is an ever present problem with average tickets and closing percentages. If the problem of shame and …
Being a “Low Price,” or “Low Ball” service technician is repulsive to the flat rate contractor. Time and material technicians feel the same about flat rate service techs. Here’s my confession: I was …
What big idea will you take away from this Training Series:
"Set more written goals for myself."
What did you like most about this Training Series:
"Had strong moral and faith based …
What big idea will you take away from this Training Series:
"Understanding profiles that everyone falls under and how to effectively communicate with everyone."
What did you like most about this …
What big idea will you take away from this Training Series:
"Settling anxieties with the client in a better way."
What did you like most about this Training Series:
"Understanding qualities …
What big idea will you take away from this Training Series:
"Family is more important than I have been giving credit for. I need to focus a lot more on spending time with the wife and kids. Thank …
What big idea will you take away from this Training Series:
"Building trust with the customer and exceeding their expectations."
What did you like most about this Training Series:
"Open …
What big idea will you take away from this Training Series:
"I will better explain the benefits of club memberships."
What did you like most about this Training Series:
"Learning and …
What big idea will you take away from this Training Series:
"Adjusting my sales presentation to cater to the customer's personality to help build a better level of trust."
What did you like most …
Techs and plumbers hate residential service agreements. Owners and managers love residential service agreements. Disagreement over service agreements is common. Most of these disagreements are polite …
