A Company Team that Plays Together Stays Together
While games and activities are a great mode of learning, they are also a tool that can teach a lot about each individual’s personality type as well as the dynamics of the group. From an external …
technicians
Growing the Service Excellence Training Team with Trainer Terry Barrett
Welcoming trainer, Terry Barrett, to the Service Excellence Training team!
Goals and Priorities inside your Service Company
In this short video clip, Stephen Covey describes the importance of goals and priorities for company teams and how streamlining a company message sets a company up for success.
Part 3: Take your Service Company Beyond Good- Meeting Needs and Informing
Average service has become the norm in our modern-day world but when service is outstanding and over-the-top it is something to be talked about—and people do. Communication spreads far and wide at …
Part 2: Taking your Service Company Beyond Good-Listening and Questioning Skills
“If you spend more time asking appropriate questions rather than giving answers or opinions, your listening skill will increase.” –Brian Koslow (President and CEO of …
Part 1: Taking your Service Company Beyond Good
Those independent contracting companies with excellent and outstanding service will reap the great reward of free, positive advertisement and what better mouthpiece than completely satisfied clients.
Having the Heart of a Lion, Face of a Lamb inside your Service Company
Learning to work with the different personality types is vitally important to increases sales, leads, and retention inside your independent contracting company.
A Winning Mindset for Success in Sales and Leads
When sales technicians and service technicians have a winning mindset it is only then that they can effectively grow and develop their skills in increasing sales and leads.
Employee Retention: Key 2- Service Company Success
Retention of great members of an independent contracting team requires focus in two areas of employee need. First, employees must feel that they are personally valued and individually capable of the …
Sales Technicians and Client Personality Types
Having the ability to effectively present a sale or service opportunity to clients with differing personality types is a vital skill for all technicians working in an HVAC, plumbing or electrical …
Leads inside an HVAC Independent Contracting Company
Leads are a key component to gaining larger average tickets for an HVAC, plumbing, or electrical independent contracting company. But there is some “behind-the-scenes” work that needs to be completed …
Building Service Excellence with Paperwork
Paperwork is a major part of the internal structure that gives an independent contracting company its shape, stability, and promotion of service excellence. In the industries of HVAC, plumbing and …
Secrets to Success in an Independent Contracting Company
Success is a daily process that takes hard work, determination, and vision. Technicians, CSRs, managers, and owners inside an independent contracting company in the industries of HVAC, plumbing, …
Success during the Slow Season: Involve CSRs in outbound calling
The milder seasons of the year tend to bring about slower business for those in the industry of HVAC, Electrical, and Plumbing. But just because a majority of inbound calls are not “demand” doesn’t …
Success during the Slow Season: Lower cost marketing and maintaining marketing
The milder seasons of the year tend to bring about slower business for those in the industry of HVAC, Electrical, and Plumbing. But just because a majority of inbound calls are not “demand” …
Client and Contracting Company Benefits of Scheduled Service Plans
Last month, I had a routine Scheduled Service Call performed on my residential HVAC system. Scheduled Service Programs may also be referred to as Annual Maintenance Programs, Club Memberships, or …
Non-Negotiables from the Client’s Perspective
No matter the season within the HVAC, Electrical, or Plumbing industry and no matter the reason for the customer call, independent contractors should never forget the key action steps that make up …
Success in the Slow Season: 3 tips from a fellow independent contractor
When the milder seasons begin to roll around, the slower side of business begins to rear its ugly head. But there are several keys that can be performed prior to and during these “slow seasons” in …
About Todd Liles of Service Excellence Training
Todd Liles serves as Owner and Business Coach at Service Excellence Training. As a business consultant to residential home-services companies throughout the United States and Canada, Todd honed his …
Sales Training: Get the Time Commitment
Sales Training Quick Tip Get the time commitment. A time commitment is a must when it comes to replacement sales. If your average presentation takes 90 minutes, and the homeowner only …
Sales Training: Discover the Budget
Sales Training Quick Tip Discover the budget. Your client has a budget in mind when you walk in the door. Her perception on what your product should “cost” is either based off …
Selling Technicians or Comfort Advisors
When it comes to your replacement sales force, you have three primary options: This debate is currently very heated, because there is a strong trend to move away from comfort advisors and use only …
Never Stop Learning and Training in an Independent Contracting Company
What a great Service Excellence Training class in Austin! Going into this two-day program, I was excited but I did have some nervous-jitters. This was my first time taking a rather lengthy trip alone …
