No matter if your independent contracting company is in the industry of HVAC, plumbing or electrical; goals and priorities are vital to the growth and health of your company.  While setting goals are an important aspect, finding ways to reach those goals through operational and measurable steps is another matter.  When sales technicians, service technicians, CSRs, and managers do not have a clear vision of the company goals or how they fit into the plan, this is called the “execution gap.”  In this short video clip, Stephen Covey describes the importance of goals and priorities for company teams and how streamlining a company message sets a company up for success.

-Resource curated by Whitney Stewart of Service Excellence Training.