6 Ways To Prevent Side Jobs
Side jobs are the little secrets of service techs and plumbers. Business owners hate them, and many techs depend on them for extra income. There are reasons why techs do side jobs. Those reasons …
sales training
The “I Want To Think About It” Sales Objection
When your client tells you, “I want to think about it,” what is really being said? Are they really going to contemplate your offer and then agree to meet again for the follow-up? Or are they objecting …
Objections And The Inquisitive Customer
There’s a misconception that inquisitive customers are trying to trick you or don’t trust you. Let’s be clear: if you don’t work with the customer in a way that fits their needs, you actually will …
I Need To Get 3 Bids
If you’re a service tech or a salesperson, then you’ve heard the dreaded, “I need to get 3 bids” sales objection. What you may not know is just how awesome this is for you! No, I’m not kidding. The “I …
6 Keys to Low Pressure Selling
“No pressure selling” has become a buzz phrase for trainers, but at Service Excellence, we think a little differently. There’s no such thing as “no pressure selling.” There may be “no pressure …
You’re Too Expensive
In the home services industry, we perform important work for our customers. Whether it’s HVAC, plumbing, electrical or others, our skills keep homes running smoothly all year round. BUT that doesn’t …
I Can’t Afford That!
In the home services industry, Service Excellence Training performs important work for our customers. Whether it’s HVAC, plumbing, electrical or others, our trade skills keep homes running smoothly …
4 Keys To Winning The “I need to talk to my spouse” Sales Objection
The “I need to talk to my spouse” response is near the top of the list of tough objections salespeople and technicians face in the field. This is such a tough sales objection because the salesperson …
The Wrong Reasons Why You’re Getting a “NO”
“No” distinctly says, “Not you” to the salesperson. Rather than seeing that rejection as one of the project or the quote, many salespeople see that as a personal rejection due to a failure in their …
The Transformation of Arnold Electric
At Service Excellence Training we have the opportunity to partner with and help businesses all over the US, Canada, and even Austraila. We love sharing transformation stories. Here is one about Jack …
Jack Arnold’s Transformation from Time and Material to Flat Rate
Jack Arnold is a Time and Material electrical contractor from Chicago. He suffers from the same headaches all Time and Material contractors suffer from: inconsistent pricing, complaining clients, low …
Flash Sales Ends TODAY!
A few days ago I released a Flash Sale on any of our PRESS PLAY Classroom Training Programs… …did you see it? The PRESS PLAY Training Series >> …
How to Stop Unethical Customers
Unethical customers are going to attack your company. Sometimes this attack will come in the form of a dishonest online review. Other times, it will take the form of a client trying to convince you …
THE FUD IS COMING!
Has the FUD caught you in it’s slimy trap? Be warned, the FUD is coming! You may now know it, but you’ve had the FUD. You’ll get it again. You’re team members have had it, and …
WHY THE ANT WILL ALWAYS WIN (video)
The ant will not die. It refuses. The ant has the one thing that guarantees success. Do you?
SMARTPHONE ADDICTION IS KILLING SERVICE
Attention is the greatest asset a service technician or sales professional can possess. It is also the best gift to give a client. Sadly, this asset is being drained away by technology. Smartphones …
MY TOP 10 BLOG POSTS FROM 2016
Like most of my readers, I take the time to review the things that worked. Part of that review is to determine the Top 10 Post of 2016, and share the results with you. I’m often asked why …
YOU MISSED AN OPPORTUNITY
Have you ever missed out on something before you even knew it was available? Well, that’s happened to you this week, and you didn’t even know it. This week, for the first time our Early …
HVAC TECH CHANGES HIS LIFE AFTER SALES TRAINING
I changed my life, and I want you to know how you can change your life too. My name is Chris Yanez. I have been working in the HVAC trades for 11 years. I work in Bakersfield California for Monarch …
HE TRADED 2.5 DAYS FOR 1.1 MILLION IN SALES
Chris Yanez gave us 2.5 days in the class room, and then he sold over $1,100,000 in the first 8 months of 2016. That’s impressive, and life changing for Chris. He has four kids. Gaining the …
[Training Session] – Sell Big During The Seasonal Slump
Sell Big During the Seasonal Slump is our most popular webinar to date. The material is powerful and timely. You can get the Training Here. In addition to the video, you can get access to the 2 …
How to get what you want
You want stuff, right? There are things that you don’t have today, but you really want to own them soon. It could be more money, more time, more freedom, more love, or more of whatever. The …
3 Steps from the Single Repair to the Complete Inspection
The most valuable process to a technician is the complete inspection. It assures that the most accurate diagnostic, and accurate recommendations, are given to the homeowner. This leads to a boost in …
Make more money and get out of debt
This is the last part in the Debt to Financial Freedom post. You were with me in part 1 when I figured out the problem with debt. Then you were with me in part 2 when I unpacked the 7 keys to …
