• Skip to main content
  • Skip to header right navigation
  • Skip to site footer
Service Excellence

Service Excellence

Business Coaching for Home Services

Get Started
  • About Us
    • Meet Our Team
    • Contact Us
  • Training
    • Leadership Live
    • Office Hours
    • Standalone Trainings
    • PRESS PLAY Training Series
  • Coaching
    • The Growth Group
    • Your Growth Partner
    • Fix One Thing Sprint
    • Meet Our Team
  • Resources
    • Growth Capacity Scorecard
    • Free Guides & Templates
    • Business Tools
    • Newsletter
    • Articles
    • Podcasts
      • Windshield Time
      • Todd Liles & The Wizard of Ads
      • The $100 Million Mindset
  • Pricing
Get Started

  • About Us
    • Meet Our Team
    • Contact Us
  • Training
    • Leadership Live
    • Office Hours
    • Standalone Trainings
    • PRESS PLAY Training Series
  • Coaching
    • The Growth Group
    • Your Growth Partner
    • Fix One Thing Sprint
    • Meet Our Team
  • Resources
    • Growth Capacity Scorecard
    • Free Guides & Templates
    • Business Tools
    • Newsletter
    • Articles
    • Podcasts
      • Windshield Time
      • Todd Liles & The Wizard of Ads
      • The $100 Million Mindset
  • Pricing

Get Started

3 Powerful Keys to Making More Money with Options

September 19, 2017 by Todd Liles
Share:

People like options. Options represent the power of choice. That’s why options work so well in boosting average tickets.

Presenting options to homeowners is easy. When you know how to do it well, your Plumbing, Air Conditioning, Electrical, and Roofing sales will skyrocket. Best of all, the sale will be natural and low pressure.

I’m going to cover 3 simple keys to presenting options. These 3 options will make you more money, and require little work.

3 Simple and Powerful Keys to Presenting Options

#1 – Create Packages

Have you ever bought a meal from McDonald’s? That’s a package. Instead of pricing out the drink, fries, and burger separately, they give it to you as a meal.

This works because of simplicity. It’s one decision to make, as opposed to 3 decisions.

You can do this same technique with your repair and add-on options.

Let’s say that you had 4 different repairs for the homeowner to consider. Instead of showing each one independently, you “package” the repairs. Now, the client can focus on the work as a package, instead of as seperate repairs.

Don’t stop with one package though, because that may cause closing issues. Move to the next key.

#2 – Present 3 to 4 Options

You will want to present 3 to 4 options, or “packages” to your client. Why? Because 1 package is no choice at all. And 2 options is either too cheap or too expensive. 3 to 4 is just right.

Now that you have your first option / package created, moving to the next package is very simple.

Here are two approaches you can take:

  • Remove 1: Simply remove one of the recommendations from your first package. Write that out as option #2. Repeat that process until you have 3 to 4 options.
  • Downgrade: Let’s say your first option has some items that can be downgraded. Such as going from a high-end faucet to a mid-grade faucet. In that case, you can create a second option with the downgrade.

You can also mix these two approaches together to create options. The key is too stay flexible.

#3 – Go from Highest to Lowest

This approach works well. When you show the highest option first, then the other option doesn’t look so expensive. It’s the basic law of contrast.

What I have learned by using this in the field, is that it makes the 2nd option easier to sell.

So, make sure your client has something to say no too. If you think your client would benefit best from a ADA Toto Toilet, then have a more expensive option listed before the ADA Package. Something that would be super easy to say no too. Then, you’ll sell more toilets!

Question: How Do You Use Options?

Category: SalesTag: Electrical, higher average tickets, HVAC, Plumbing, repairs, Sales, selling

From the Desk of Todd Liles.

One real problem from the field. Broken down. Every week. Join 10,000+ home service owners.

Get the Next Issue

"*" indicates required fields

This field is for validation purposes and should be left unchanged.
Name*

Previous Post:Price GougingHOW TO STOP PRICE GOUGING ACCUSATIONS
Next Post:VIDEO: The 5 ObjectionsA man in glasses stands beside a whiteboard listing objections such as "Too Expensive" and "Spouse." A play button icon overlays the image, signaling service training for home service business owners.

Reader Interactions

Comments

  1. frederick ballard

    September 21, 2017 at 5:14 pm

    The New Flat Rate pricing system is designed similar to this with a few more benefits that have tripled our average ticket and has helped increase our gross revenue 2.25 million in just 2 years, a true plug and play system, worth checking out. And no i don’t get any benefit from recommending this, I am a normal HVAC & plumbing contractor like many of you that has struggled in the past and really believe in this system, worth a look.

    Reply

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Service Excellence

142 Cimarron Park Loop, Ste E
Buda, TX 78610

(512) 333-4133

Follow Service Excellence on FacebookFollow Service Excellence on YouTube

Who We Serve

  • Home Service Businesses
  • HVAC Businesses
  • Plumbing Businesses
  • Electrical Services Businesses
  • Pest Control Businesses
  • Foundation Repair Businesses
  • Handyman Service Businesses
  • Restoration Service Businesses

Coaching & Training

  • PRESS PLAY Training Series
  • Your Growth Partner
  • The Growth Group
  • Fix One Thing Sprint

About

  • About Us
  • Contact
  • Meet Our Team

Resources

  • All Resources
  • The Growth Library
  • Blog
  • Podcasts

Privacy Policy | Accessibility Policy | Terms and Conditions
Copyright © 2026 · Service Excellence · All Rights Reserved

Search

Filter by Audience

Get Started with your 3 Powerful Keys to Making More Money with Options

Fill out the form below to get started with your 3 Powerful Keys to Making More Money with Options.

"*" indicates required fields

This field is for validation purposes and should be left unchanged.
Name*