One of the most iconic scenes in any Western Movie is in The Treasure of Sierra Madre. Humphrey Bogart is playing a gold miner, and Alfonso Bedoya is playing a bandit set on taking the claim.
Bedoya’s character attempts to bluff Bogart by claiming to be The Federales. Bogart says, “Prove it. Show me your badges.“
The scene works so well because it is a battle of wits between two people at odds. Two people calling the other person’s bluff.
I’ve seen this scene played out in real life. It goes a little something like this:
Manager: “How did the tune-up go?”
Tech: “Great! I’m a great tech, of course it went well.”
Manager: “Great. Let me see the inspection checklist.”
Tech: “Checklist? I don’t have to show you any stinking checklists!”
Manager: “If you were a really great tech, that did a great tune-up, you’d have a checklist. Show me your checklist.”
Tech: (Pulls verbal six-shooter and starts his verbal assault.)
How many times have you been in this battle?
I be you were in it yesterday!
This is a dangerous battle between Managers and Techs. It’s one that can lead to client, tech, and manager dissatisfaction.
Thankfully, there is a solution to this challenge, and it’s one that ends with all walking away uninjured.
Today’s Lessons
In today’s training video, you are going to hear about:
- The importance of a checklist.
- How to use a checklist without overburdening your techs and people.
You will also learn about the critically underused principle of:
- “The Minimum Effect Dose”
Today’s training video is one that you should share with your team in your next training session.
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