We Don’t Need No Stinking Checklist
One of the most iconic scenes in any Western Movie is in The Treasure of Sierra Madre. Humphrey Bogart is playing a gold miner, and Alfonso Bedoya is playing a bandit set on taking the claim. …
Manager
Live Video: 5 Traps of a Service Manager
Service Managers have an amazingly important position. A service manager serves as a resource and advocate for the technician. In addition, the service manager is the implementer of …
Join us in Atlanta April 7th
Terry Barrett will be covering The 5 Traps of a Manager at the Service Roundtable International Event. Thursday April 7th, 4:15 to 5. This is a great opportunity to get training for your service …
An unpopular and highly effective way to guarantee that techs will sell service agreements
Some techs won’t sell Service Agreements because it effects their commission. Their logic is, “Why would I just give away 15% of my pay? I may not get to see the client again for …
When a manager cusses out his tech
I cussed out my tech. Bad – I mean, I used lots of four letter words. It was a terrible example of leadership. Actually, it wasn’t leadership at all. This cursing came when he …
How to be a manager people respect
As a manager, you depend on the power of respect to lead your people and get your job done. Respect is the great resource that all managers want, but few possess. Managers serve as a resource, …
7 confidence boosters your team desperately needs
Do you have low confidence? Or, do you have a team member that is suffering from low confidence? Low confidence is a killer to success. The emotional and financial impact of low confidence tends to …
How to Download Shows to Share with your Team
How do you download the Service Contractor Radio Show to be able to share it with your team?
Growing Mindsets and Actions of Service Excellence: Presentation
Within every great HVAC, plumbing, or electrical independent contracting company, there are leaders and an independent contracting company team that has a heavy focus and desire to provide service …
Increasing Sales with Add-On Power – Tips for Plumbers, Electricians, and HVAC Techs
Increasing Sales with Add-On Power - Tips for Plumbers, Electricians, and HVAC Techs. How to Increase Add-On Sales.
Use 3 Simple Steps after client makes investment
1. Compliment their wise …
How to Win the Recruitment Battle for Good Plumbers and Techs
What do you tell your kids about learning one of the trades, and becoming a plumber or a tech? When that question is asked, most plumbers would say, Don’t do it! Make something of your …
Burt Okitsu Testimonial
What big idea will you and your team take from this training series: "Script with techs."
What did you like most about this training series: " Very positive. Good understanding of concepts and how …
Meaningful Management in your HVAC Independent Contracting Company
Growing and developing a management position inside an HVAC independent contracting company is an important and sometimes difficult task. However, the best leaders quickly learn to make their …
Randy Raines Testimonials
What big idea will you and your team take from this training series: "Goal Setting Revisions."
What did you like most about this training series: "Never a dull moment."
Scott Odom Testimonial
What big idea did you and your team take from this training series: "Write it down, write it down!"
What did you like most about this training series: "It was a complete field of study, the whole …
Derik Wolfeer Testimonial
What big idea will you and your team take from this training series: "Determining client's personality profile."
What did you like most about this training event: "Finding out my profile and the …
Training Tools for HVAC Contractors- Mind and Heart Part 1
Leaders inside independent contracting companies want to know that when they invest time, money, and energy into providing opportunities for training that their team is getting all they can out of it. …
Quintin Lundy Testimonial
What big idea did you and your team take from this training series: "The insight of your surroundings. You should not let anyone change your character or what you stand for."
What did you like most …
Body Language and your HVAC Independent Contracting Team
Body language and nonverbal communication is a “language” that is “spoken” by all people whether they realized it or not. Learning to understand body language and respond nonverbally has several …
Independent Contracting Company Managers as Motivators
Managers and leaders shoulder many different responsibilities and roles inside their HVAC, plumbing, or electrical independent contracting company yet one of the most important responsibilities …
HVAC Independent Contracting Company Managers as Motivators
HVAC, plumbing, or electrical independent contracting company managers wear many hats in the workplace but one of the most important roles they play is the part of independent contracting company …
Arthur Rodriguez, HVAC Manager, speaks on inspiring training with Terry
What big idea will you and your team take from this training series: "The best class of I have ever been to."
What did you like most about this training series: "Terry is inspiring and …
Jeff Hall, HVAC Manager, speaks on personality profile training
Big Idea: Reading people's profiles and using my knowledge on how to deal with that personality.
Liked Most: The ability to discuss ideas with other people.
Jon McNeece, HVAC Manager, speaks on the value of integrity in business
What big idea will you and your team take from this training series: "Real reason I do what I do!"
What did you like most about this training series: "Educate. Lead. Be happy and help others to be …
