6 Ways To Prevent Side Jobs
Side jobs are the little secrets of service techs and plumbers. Business owners hate them, and many techs depend on them for extra income. There are reasons why techs do side jobs. Those reasons …
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The 4 Most Important Skills For Success In Sales
When a technician feels confident is his ability to listen, ask questions, close, and communicate then he will be able to provide service excellence as well as jumpstart his success in sales.
The “I Want To Think About It” Sales Objection
When your client tells you, “I want to think about it,” what is really being said? Are they really going to contemplate your offer and then agree to meet again for the follow-up? Or are they objecting …
I Need To Get 3 Bids
If you’re a service tech or a salesperson, then you’ve heard the dreaded, “I need to get 3 bids” sales objection. What you may not know is just how awesome this is for you! No, I’m not kidding. The “I …
Maintaining the Ethics of Commission-Based Service Techs
As sales trainers and business consultants, paying commissions is one of our first suggestions when discussing pay structure. Paying commissions is a very natural way to keep plumbers and HVAC …
Breaking Down the 4 Most Important Technician Skills
There are four main areas of importance to every service technician and sales technician working in the independent contracting industries of HVAC, plumbing, and electrical. Each of these skill sets …
You’re Too Expensive
In the home services industry, we perform important work for our customers. Whether it’s HVAC, plumbing, electrical or others, our skills keep homes running smoothly all year round. BUT that doesn’t …
I Can’t Afford That!
In the home services industry, Service Excellence Training performs important work for our customers. Whether it’s HVAC, plumbing, electrical or others, our trade skills keep homes running smoothly …
4 Keys To Winning The “I need to talk to my spouse” Sales Objection
The “I need to talk to my spouse” response is near the top of the list of tough objections salespeople and technicians face in the field. This is such a tough sales objection because the salesperson …
We Don’t Need No Stinking Checklist
One of the most iconic scenes in any Western Movie is in The Treasure of Sierra Madre. Humphrey Bogart is playing a gold miner, and Alfonso Bedoya is playing a bandit set on taking the claim. …
VIDEO: The 5 Objections
There are 5 Core Objections that you will have to address as a CSR, Tech, or Sales Pro. This short video teaches you the reason the objection occurs, and how to address the concerns. You will learn …
RANT > WHY THE HATE FOR FLAT RATE?
WARNING RANT ABOUT TO OCCUR!! Some techs get confused about what kind of page Service Excellence Training is in the social media spaces. Some techs think that because I love Techs, and this Field, and …
How To Guarantee to Almost Die in a Basement
When I was a tech, I loved working on oil furnaces and boilers. I know that sounds strange but I did. I loved it. I got to use “real” tools with some heft, like wrenches. I could see …
Mr Miyagi and the Karate Tech
Mastering the fundamentals of anything is the key to being awesome at that thing. I like what one of the greatest philosophers of our time, Mr. Miyagi, said to Daniel in the movie The Karate Kid: …
DISPATCHING FOR MILLENNIALS
If you attempt to dispatch a Millennial for your profits, then you will have trouble on your hands. Millennials don’t value profits over a happy personal life. This creates a challenge for the …
WHY THE ANT WILL ALWAYS WIN (video)
The ant will not die. It refuses. The ant has the one thing that guarantees success. Do you?
TOP 10 WARNING SIGNS A PERSON IS GETTING FIRED
I took to Facebook and asked, “What are the top warning signs a person might get fired?” The answers flooded in, and they ranged from insightful to funny. The funny ones had me …
HOW TO USE A SCOREBOARD TO PUSH RESULTS
Scoreboards have a very powerful psychological effect. This video discusses how to use scoreboards to drive results for your hvac service techs, plumbers, electricians, and salespeople. I want to know …
THE MOMENTS THAT MAKE PEOPLE QUIT
I once quit a “dream job.” There was a distinct moment in my mind when I knew it was time to move on. RELATED: The Death of an HVAC Salesman. This video is for anyone that has been …
4 KEYS TO A GREAT RIDE-ALONG PROGRAM FOR YOUR TECHS
Think about your client for a second. She is expecting one team member to show up to correct a problem. To her surprise however, two people exit the vehicle (because it’s a …
THE ANATOMY OF A BAD RIDE-ALONG
First and foremost, can we agree that Ride-Along evaluations are a critical component of team improvement? I mean, how else can you find out exactly what is happening out in the field? Most business …
INCREASE YOUR SALES WITH SIMPLICITY
If you want to kill your sales, then become a know-it-all. Being too smart will cost you a lot of money. Simplicity is the key to sales success. In the training world, there is a trend. It goes like …
WINNING ON THE CALLBACK
Callbacks are dreaded. Techs don’t like them, CSRs are embarrassed by them, and managers hate the lost productivity. Yet, a callback is the most important call you will ever receive. A callback …
THE 8 KEYS TO LANDING YOUR DREAM JOB
People change jobs every 3 to 5 years, according to Forbes. Many of these moves are for promotion, and many are because of relocation. In an average career, a person will have 10 interviews. This is …
