Service Excellence
Business Coaching for Home Services
In both our personal lives and in business it is vital to set goals. TED speaker, Derek Sivers, hits on a very important key in his presentation. He says, if you vocalize your goals, it is important …
Building a great independent contracting company in the industries of HVAC, Plumbing and Electrical requires the provision of service excellence. But a great service company must achieve service …
Building a great independent contracting company in the industries of HVAC, Plumbing and Electrical requires the provision of service excellence. But a great service company must achieve service …
When we get our sites fixated on success as an “end product,” we can easily lose our focus and forget the passion, hard work and determination behind the process of success. From time to time, it is …
The milder seasons of the year tend to bring about slower business for those in the industry of HVAC, Electrical, and Plumbing. But just because a majority of inbound calls are not “demand” doesn’t …
The newest “must see” product connected to the HVAC industry just made its début this passed Tuesday night (October 25, 2011). This amazing company is called Nest and their remarkable product—A …
The milder seasons of the year tend to bring about slower business for those in the industry of HVAC, Electrical, and Plumbing. But just because a majority of inbound calls are not “demand” …
Last month, I had a routine Scheduled Service Call performed on my residential HVAC system. Scheduled Service Programs may also be referred to as Annual Maintenance Programs, Club Memberships, or …
No matter the season within the HVAC, Electrical, or Plumbing industry and no matter the reason for the customer call, independent contractors should never forget the key action steps that make up …
When the milder seasons begin to roll around, the slower side of business begins to rear its ugly head. But there are several keys that can be performed prior to and during these “slow seasons” in …
Todd Liles serves as Owner and Business Coach at Service Excellence Training. As a business consultant to residential home-services companies throughout the United States and Canada, Todd honed his …
Whether you view yourself as “technologically savvy” or “technologically challenged,” social media outlets, such as Facebook and Twitter, do not have an “off” button. They are ever changing and …
CONGRATULATIONS to Hess Air Inc. in Alamo, Texas for winning The Monitor’s 2011 Readers Choice Award! I had the pleasure of sitting down with the General Manager, Kimberly Hess from Hess Air Inc., …
Now, not only am I married to a HVAC independent contracting company business manager but I’m also working with Service Excellence Training, a company that trains my husband’s independent contracting …
Sales Training Quick Tip: Show your paperwork early. The paperwork is where the agreement is made final. Your clients are naturally intimidated by official looking forms and documents with names like …
Sales Training Quick Tip Get the time commitment. A time commitment is a must when it comes to replacement sales. If your average presentation takes 90 minutes, and the homeowner only …
Sales Training Quick Tip Hire a salesperson who has a history of earning your minimum commission mark. If you need your salesperson to sell $1,000,000 at an average 7% commission, then look for a …
Sales Training Quick Tip Discover the budget. Your client has a budget in mind when you walk in the door. Her perception on what your product should “cost” is either based off …
When it comes to your replacement sales force, you have three primary options: This debate is currently very heated, because there is a strong trend to move away from comfort advisors and use only …
What a great Service Excellence Training class in Austin! Going into this two-day program, I was excited but I did have some nervous-jitters. This was my first time taking a rather lengthy trip alone …
