When we get our sites fixated on success as an “end product,” we can easily lose our focus and forget the passion, hard work and determination behind the process of success.  From time to time, it is important for HVAC, plumbing, and electrical independent contracting companies to pause and reevaluate their plan for success to be certain that it is a replicable process that benefits clients, team members, and revolves around service excellence.  Enjoy a video clip from TED of Richard St. John sharing his personal experience of losing focus, getting back on the right path, and learning that success is a continuous journey.

-Resource curated by Whitney Stewart of Service Excellence Training.