In both our personal lives and in business it is vital to set goals. TED speaker, Derek Sivers, hits on a very important key in his presentation. He says, if you vocalize your goals, it is important to do it in a way that reinforces to yourself as well as lets others know that to reach your goals it is going to take hard work and determination. It is common for independent contracting companies to write company goals and individual goals on a whiteboard for all their service technicians, sales technicians, and CSRs to see. This is a great example of a tool that increases motivation as well as a tool that tracks the steps it takes to reach a goal. It is important to remember that setting goals allows us to operationalize success.
-Resource curated by Whitney Stewart of Service Excellence Training.