Ted Arnzen, HVAC Technician, speaks on using training tools in the field

What big idea will you and your team take from this training series:

“All the formulas that we were taught to use.”

submitted in class – May 23, 2012

Ted Arnzen is a technician for an HVAC Independent Contracting Company called 72 Degrees Heating & Air located in Sanford, NC.  Ted was kind enough to provide the video testimonal from above about his experience as a technician at Service Excellence Training’s classroom training event.  Technicians need all the right tools in the truck as well as in the training in order to be successful in the field with clients.  Tools that build rapport help to grow sales and tools that work to build service excellence build a strong independent contracting company.  During his experience at the training series, technician, Ted Arnzen said, “Terry, you’ve given me a lot of great tools and I’ll be using them.”

Here at Service Excellence Training, we love hearing feedback from our independent contractors and it thrills us to see our training tools work to help bring technicians, managers, CSRs, dispatchers, and owners success inside their independent contracting company.  The Service Excellence Training team loves helping you and your team turn learning into earning!

Ted also provided the Service Excellence Training team with some wonderful written answers about his experience at the training series.  These statements will explain the big idea that Ted will take from this training series, the aspect he liked most about the training series, and they will answer the question “Why should I use Service Excellence Training to train my team?” for HVAC, Plumbing, Electrical, Sales, Service, CSR, and Dispatcher Training.

What big idea will you and your team take from this training series:

“All the formulas that we were taught to use.”

What did you like most about this training series:

“How Terry used analogys to get a point across.”