What big idea will you and your team take from this training series:

“Show clients on paper how much an old system will cost them & using the system snapshot to supplement.”

Submitted in class – May 23, 2012

Rich Hagberg is a technician of an HVAC Independent Contracting Company called 2nd Wind Heating & Air located in Columbia, SC.  Rich Hagberg was kind enough to provide the Service Excellence Training team with the wonderful video testimonial from above about his experience as a HVAC technician at Service Excellence Training’s classroom training event.  As all technicians, like Rich, know it is so important to learn how to handle objections in order to successfully make sales.  Rich Hagberg had this to say after his experience at the training series, “What I found with Terry and the program is that he got me to look at a lot of the objections that we have and a lot of the apprehension and taugh us how to address our clients and took the hard edge off.”

Here at Service Excellence Training we love seeing our independent contractors, like Rich, turn their learning into learning.  We hope that all of our independent contractors have the same wonderful and insightful experience that Rich Hagberg had, “I was glad I came here because it will help me make a better presentation to our clients.”

Rich also provided the Service Excellence Training team with some great written answers about his experience at the training series.  These statements will explain the big idea that Rich will take from this training series, the aspect he liked most about the training series, and answer the question “Why should I use Service Excellence Training to train my team?” for HVAC, Plumbing, Electrical, Sales, Service, CSR, and Dispatcher Training.

What big idea will you and your team take from this training series:

“Show clients on paper how much an old system will cost them & using the system snapshot to supplement.”

What did you like most about this training series:

“Made a transition from the “sales” attitude to a consultant attitude.”

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