body language


Learning to use positive body language is an important part of improving communications skills, especially for those working in independent contracting companies in the industry of HVAC, plumbing, or electrical.  Sales and service technicians have to use their body language skills and nonverbal communication skills during every one of their client calls.  In this short video, we get a great example of how to use positive body language, implement an effective tone of voice, and how to positively highlight credentials during a HVAC, plumbing, or electrical sales or service presentation.

-Resource curated by Whitney Stewart of Service Excellence Training.

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