Phillip Kappell, HVAC Technician, speaks on future training success

What big idea will you and your team take from this training series:

“I will be using the 6 steps to settle the client’s anxiety.”

Submitted in class – April 25, 2012

Phillip Kappell is a technician for an HVAC Independent Contracting Company called Climate Pro., LLC located in Chandler, AZ. Phillip Kappell was kind enough to provide the Service Excellence Training team with the wonderful video testimonial from above about his experience as a technician at Service Excellence Training’s classroom training event.  Great technicians like, Phillip, know the importance of useful training in the classroom setting as well as their benefit in the field.  This is what Phillip Kappell had to say about his experience as a technician at the training series, “The class we are participating in here is a great learning tool for anybody who is in the industry.  As far as service, it is a great way to better serve your customer.  There are a lot of tools in the class that are actually really easy to understand and they’re easy to use.  It is a tremendous thing to see and participate because I know that I’m going to be more successful for it and my customers are definitely going to benefit and love it because of the things I’ve learned here in the class.”

Phillip also provided the Service Excellence Training team with some wonderful written answers about his experience as a technician at the training series.  These statements will explain the big idea that Phillip will take from this training series, the aspect that he liked most about this training series, and they will answer the question “Why should I use Service Excellence Training to train my team?” for HVAC, Plumbing, Electrical, Sales, Service, CSR, and Dispatcher Training.

What big idea will you and your team take from this training series:

“I will be using the 6 steps to settle the client’s anxiety.”

What did you like most about this training series:

“Personality tree”