Rick Rodriguez, HVAC Technician, grows service excellence skills

What big idea will you and your team take from this training series:

“My image”

Submitted in class – April 25, 2012

Rick Rodriguez is an HVAC technician for an HVAC Independent Contracting Company called Comfort Tech located in Del Rio, TX.  Rick was kind enough to provide the Service Excellence Training team with the wonderful video testimonial from above about his experience as a technician at Service Excellence Training’s classroom training event.  Great technicians know that their main focus and number one priority should be their customers and bringing them service excellence.  HVAC technician, Rick Rodriguez, learned more about service excellence during his experience at the training series.  This is what Rick had to say after his experience at the training series, “I came to Terry’s training and it’s been a really good training! I learned how to talk to the customer and how to treat the customer.”

Here at Service Excellence Training, we love seeing our owners, managers, technicians, and CSRs grow into more successful independent contractors.  That’s why the entire Service Excellence Training team is completely devoted to helping you and your company turn their learning into earning!

Rick Rodriguez also provided the Service Excellence Training team with some wonderful written answers about his experience at the training series.  These statements will explain the big idea that Rick will take from this training series, the aspect that he liked most about this training series, and they will answer the question “Why should I use Service Excellence Training to train my team?” for HVAC, Plumbing, Electrical, Sales, Service, CSR, and Dispatcher Training.

What big idea will you and your team take from this training series:

“My image”

What did you like most about this training series:

“Understanding what the client needs.”