What big idea will you and your team take from this training series:

“We will be implementing the goal board. We will be changing our options guide.”

submitted in class – March 21, 2012

Eddie Blanchard is owner of an HVAC Independent Contracting Company called 72 Degrees Heating & Cooling located in Sanford, NC.   Eddie was kind enough to provided the Service Excellence Training team with the wonderful video testimonial from above about his experience as an owner at Service Excellence Training’s classroom training event.  This is what Eddie Blanchard had to say after his experience at the training series, “Came here and absolutely loved the class.  I’m completely feed with information that we are planning to take back and do amazing things with.  The passion that Terry has to teach the class, you just don’t find that in everybody.”

Eddie also provided the Service Excellence Training team with some great written answers about his experience at the training series.  These statements will explain the big idea that Eddie will take back with him from the training series, the aspect that he liked most, and they will answer the question “Why should I use Service Excellence Training to train my team?” for HVAC, Plumbing, Electrical, Sales, Service, CSR, and Dispatcher Training.

What big idea will you and your team take from this training series:

“We will be implementing the goal board. We will be changing our options guide.”

What did you like most about this training series:

“The passion that Terry has to see us and help us become successful.”

submitted by email – May 2, 2012

Service Excellence Training Review

My name is Eddie Blanchard and I am the proud owner and general manager of 72 Degrees Heating and Air Conditioning.  It has been just over a month since five of my technicians and myself traveled to Dallas to attend The Archi-Tech communication training class.  As Terry knows it was not an easy decision for me to make to bring as many guys as we did because we were planning to go when homeowners were just starting to turn on their air conditioners.  I only had at the time 7 technicians and we knew we would be putting a lot of stress on the company to remove 70% of my service department to attend this training class.  I already knew to some degree what to expect because I have attended Terry’s classes before and I knew that we would as a team get far more than the investment we had to make to get out there.  Terry is one of the most dynamic trainers I have ever used in my company.  He has a unique love for help others succeed and he takes complete responsibility in seeing that happen.

Although I have been in a similar class before, I was floored by the excitement that I was getting from my guys.  A few of my guys have many years in the field and they were amazed at how much they were learning.  The others that had less experience were being fueled with the tools they would need to build an amazing future of being a top HVAC service technician.  I have never before seen more gratitude from my service department after sending them to this class.  My guys and I could have left after the first day and could have returned back with enough ammunition to pay for the trip.  Since our return we have more than double the quality leads that are coming from the service department, we have had a 40% increase in service revenue and 33% increase in maintenance agreement conversions.  We were able to pay for the complete trip in the first 5 days we were back.  My guys are more excited than they have ever been and they are getting better every day.  After being back for three weeks Terry spent over an hour on the phone helping us through some of the challenges we have faced since being back.  Words cannot describe my gratitude for Terry’s investment in seeing my company grow and be successful.  Terry, may God Bless you and Todd for what you are doing.

Even though we are now experiencing our first wave of 90+ degree weather we are planning to send 3 more technicians along with myself to Terry’s upcoming May Class in Charlotte NC.  For anyone that would ever need to speak to me directly please feel free to call my cell 919-708-2036.

Thank You for Everything,

Eddie Blanchard

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