Service Excellence
Business Coaching for Home Services
You told your family you’d take Friday off. You meant it this time. The board was light. The weather was mild. No big installs on the schedule. The kids had a day off school, and you’d …
It happens every single day. Your tech walks into a home, and before they even set their bag down, the homeowner says it: “So, I asked ChatGPT, and I’m pretty sure it’s just the …
Hard work is part of this industry. Early mornings. Late calls. Long days in the field. But over time, something becomes clear. Some people work hard and keep advancing. Others work just as hard… and …
You quoted the job three weeks ago. It was a good call. Your tech ran the diagnostic, found the real issue, and presented the options the way he should. The homeowner looked at the numbers, nodded …
Look around most service trucks in the morning. Coffee in the cup holder. Energy drink in the cooler. Fast food between calls. Sleep comes when the schedule allows. For many technicians, that routine …
I talked to an owner not long ago who told me something I’ve heard a hundred times…but this time it landed differently. He and his wife were sitting at the kitchen table after the kids were …
Monday morning. You’re already behind. There’s a callback from Friday that nobody told you about. Your CSR is out sick, and no one’s covering the phones the way you need. …
Jack Arnold owns Arnold Electrical Services in Chicago, Illinois. Jack is like many small business owners in the trade. He started his own business because he, “could do it better than the guy …
I remember the first celebration of a company milestone at SET. It happened just after we surpassed $6,900 a month in recurring revenue. That number was important because it represented the moment …
I started working with a contractor a while ago. I was trying to help him uncover why he was not hitting his goals for net profit. We sat down and dug into the numbers. He was making a lot of sales …
If you get online in one of the “Trade Groups” you will see an absolute hate and jealousy for the “Big” service companies. As with many things on social media, it’s …
Developing a leadership program in your organization is a lot of work. It is also very rewarding. Many of your team members are motivated by the goal of one day sitting in a manager or leadership …
At Service Excellence Training we LOVE free resources. So, we are proud to introduce our Free Resource Center! This center is full of tools that can help your residential service company reach your …
At Service Excellence Training we have the opportunity to partner with and help businesses all over the US, Canada, and even Austraila. We love sharing transformation stories. Here is one about Jack …
Imagine going to work each day dreading an encounter with that one co-worker who makes everything miserable. There are many faces a toxic employee can take, and they can be found in every position. …
You’re probably like most business owners that came from the trade. You’re awesome at the technical and sales aspects of the business but you probably don’t like the numbers. You want to know how your …
Michelle Brown is part of the Comfort Now management team. Comfort Now is a dynamic service company that has been officially recognized as one of the Inc. Fastest Growing companies in America. When a …
The sun is bright and hard to look at. Yet, it shines a light unto everything. The truth is like the sun. I want to talk about the mindset of poverty. This weird hate against folks …
The wrong incentive program will ruin a service tech’s performance. Spiffs, Commissions, and Free vacations can create a dangerously short-sighted system that actually reduces overall results. …
Wow, that’s a lot of pressure isn’t it? We are starting with a statement that hits you right between the eyes. It makes you own your results. Succeed or Fail, it’s up to you. Man that’s a lot of …
What big idea will you take away from this Training Series:
"Set more written goals for myself."
What did you like most about this Training Series:
"Had strong moral and faith based …
What big idea will you take away from this Training Series:
"Understanding profiles that everyone falls under and how to effectively communicate with everyone."
What did you like most about this …
What big idea will you take away from this Training Series:
"Settling anxieties with the client in a better way."
What did you like most about this Training Series:
"Understanding qualities …
What big idea will you take away from this Training Series:
"Family is more important than I have been giving credit for. I need to focus a lot more on spending time with the wife and kids. Thank …
