The Transformation of Arnold Electric
At Service Excellence Training we have the opportunity to partner with and help businesses all over the US, Canada, and even Austraila. We love sharing transformation stories. Here is one about Jack …
Plumbing
The 8 Financial KPIs for a Residential Service Company
You’re probably like most business owners that came from the trade. You’re awesome at the technical and sales aspects of the business but you probably don’t like the numbers. You want to know how your …
3 Powerful Keys to Making More Money with Options
People like options. Options represent the power of choice. That’s why options work so well in boosting average tickets. Presenting options to homeowners is easy. When you know how to do it …
Mr Miyagi and the Karate Tech
Mastering the fundamentals of anything is the key to being awesome at that thing. I like what one of the greatest philosophers of our time, Mr. Miyagi, said to Daniel in the movie The Karate Kid: …
3 WAYS TO TAKE CARE OF YOUR INSTALLERS THIS SUMMER
Installers are important. They install the highest dollar and highest profitable items that your company sells. Yet, installers can be some of the most under-appreciated people in a Service / …
DISPATCHING FOR MILLENNIALS
If you attempt to dispatch a Millennial for your profits, then you will have trouble on your hands. Millennials don’t value profits over a happy personal life. This creates a challenge for the …
The Best Dispatching Methods
Dispatching is about tactics and people. When done well, it can increase your profits. When done poorly, it can make team members quit. This post is from a Facebook LIVE Stream. In it, I will cover …
INTERVIEW: Alan O’Neill – 40 Years and $100 Million in Service
Alan O’Neill started as a plumber in Ireland 40 years ago. Today, Alan has over $100 Million in combined Plumbing, Air Conditioning, and Electrical Services. Alan was kind enough to give me an …
How To Launch Your Business Without Losing It All
You are interested in launching a business, but you don’t want to lose your shirt in the process, right? In this VIDEO, Kerry Webb and I will give you the best tips for launching your dream …
WHY THE ANT WILL ALWAYS WIN (video)
The ant will not die. It refuses. The ant has the one thing that guarantees success. Do you?
TOO SPECIAL FOR A TRADE?
A guy with a man bun walks into a coffee bar. He sits with his friend, and they start talking about money. “How much you make? $30k? $40k?”, says Manbun. The answer was somewhere between …
Is It Too Late to Create a Success Budget For 2017? – (Part 2)
Joe knows that he needs a solid plan to be more successful, but he thought he had a good plan before. What does he need to do differently? How can he get his team on board and turn service calls …
Is It Too Late to Create a Success Budget For 2017? – (Part 1)
Joe is a great guy and a good contractor. He delivers consistent service and his customers like him. He gets good customer reviews…when he remembers to ask for them. The problem is that Joe’s …
TOP 10 WARNING SIGNS A PERSON IS GETTING FIRED
I took to Facebook and asked, “What are the top warning signs a person might get fired?” The answers flooded in, and they ranged from insightful to funny. The funny ones had me …
THE 6 SERVICE FEE TYPES
There are 6 major approaches to service fees, also known as the “show-up” fee. Some contractors use only one fee type, while others use a combination approach. There are times when not charging …
WHAT TO DO ABOUT BAD BEHAVIOR
Boots is my dog. He constantly craps on my porch, and it drives me crazy. Boots is a bad dog, yet I love him. Some of your co-workers may be like boots. Boots didn’t have to learn to crap on the …
HOW TO GET FREE TV ADVERTISEMENT
Great marketing is golden. And when it’s free, it’s inlaid with diamonds. Recently, my good friend Daniel Johnson grabbed some primetime free TV advertisement. [RELATED: How to …
HOW THERMAL EXPANSION TANKS WORK
Have you ever struggled to explain how something works to a homeowner? Well, Dave Rutherford from Steve Huff Plumbing asked me, How do I explain how a Thermal Expansion Tank works to a …
THE AGE OF THE MILLENNIAL
The Service Roundtable asked me to speak at their new Service World Expo in Las Vegas. My topic was calledThe Age of the Millennial – killing the service professional. And I will admit it, I crushed …
HOW TO CALCULATE YOUR MARKETING COSTS
Marketing can be confusing. Advertising is critical for your residential service business, but most contractors struggle with the math. And this isn’t for a lack of intelligence. I actually …
CAN YOU BE SOLD?
Can you be “sold”? For your own sake, I hope that you can be. Now hang on a second before you get mad. Hear me out, because I know most people don’t like the idea of “being sold.” Before you say that …
THINK YOU CAN’T FIND GOOD TEAM MEMBERS?
Here at Service Excellence Training we talk to a lot of HVAC, Plumbing and Electrical contractors from all over the country. We learn about the issues they are facing and try to help them improve …
5 CHARACTERISTICS OF A WEAK SERVICE COMPANY
Some of the best lessons in business come from mistakes made, not successes. That’s why I love making a study of the errors of service companies. If you know what is not working, you will learn what …
GROWING REVENUE BY NOT CHARGING A SERVICE FEE
James Owen has some new ideas about winning at residential plumbing service. For one thing, he doesn’t charge any kind of service or dispatch fee. He is also willing to waive the diagnostic fees in …
