Service Excellence
Business Coaching for Home Services
Joe is a great guy and a good contractor. He delivers consistent service and his customers like him. He gets good customer reviews…when he remembers to ask for them. The problem is that Joe’s …
The sun is bright and hard to look at. Yet, it shines a light unto everything. The truth is like the sun. I want to talk about the mindset of poverty. This weird hate against folks …
Today’s my 38th birthday. I’ve been contemplating this last year, and what it has meant to me. I’ve decided to walk through a few points, and share them here with you. …
I often hear people say, “I don’t have the money.” It’s an excuse. It’s not a reality. The reality is something much more serious. Money is abundant. …
Wouldn’t it be nice to work at a company where people go above and beyond what is expected? Not for praise or reward, but because they have the ability and desire to give back. Imagine a …
Corey Hickmann is the owner of Comfort Matters HVAC. You probably know him, or at least have heard of him. Corey’s company is a National Award Winner for Installations, and his company is on the …
In 2002, work gave me my first mobile phone. At first, I thought it was amazing. However, I soon discovered that having a mobile phone had one huge drawback. A loss of personal freedom. Before mobile …
Kerry Webb and Toby Brodie are two of our new success coaches. We are in the office working on a new class. (Working title “The Business Series.) DISCOVER OUR CLASSES HERE Since I had them …
There are 6 major approaches to service fees, also known as the “show-up” fee. Some contractors use only one fee type, while others use a combination approach. There are times when not charging …
I’ve been around smokers my entire life. My mom smoked. My dad smoked. And all the techs at my first HVAC company smoked. This post is about the alternative, the health effects, and the …
Like most of my readers, I take the time to review the things that worked. Part of that review is to determine the Top 10 Post of 2016, and share the results with you. I’m often asked why …
Every year we hold a Christmas play at our church. This is a large production with amateurs and professionals. The show also includes actors whose talents can be seen on stage and tv, musicians, …
Scoreboards have a very powerful psychological effect. This video discusses how to use scoreboards to drive results for your hvac service techs, plumbers, electricians, and salespeople. I want to know …
2016 has been an amazing year. Amazing for 2 reasons: All the ups despite the downs. If you have been with me on this journey, then you know some of the downs: These downs took my out of FULL …
Boots is my dog. He constantly craps on my porch, and it drives me crazy. Boots is a bad dog, yet I love him. Some of your co-workers may be like boots. Boots didn’t have to learn to crap on the …
Great marketing is golden. And when it’s free, it’s inlaid with diamonds. Recently, my good friend Daniel Johnson grabbed some primetime free TV advertisement. [RELATED: How to …
The Service Roundtable asked me to speak at their new Service World Expo in Las Vegas. My topic was calledThe Age of the Millennial – killing the service professional. And I will admit it, I crushed …
I once quit a “dream job.” There was a distinct moment in my mind when I knew it was time to move on. RELATED: The Death of an HVAC Salesman. This video is for anyone that has been …
Will you be at Service World Expo in Vegas this Wednesday? If so, then I hope to see you there! I have a great presentation ready for you. It’s called: Killing the Professional …
Plumbers and Technicians eat some terrible things! Donuts, tacos, and sodas fuel their day, and expands their waste-band. It doesn’t take long before those “few extra pounds” turns …
New things are scary. As a dad, I deal with this everyday with my kids. As a trainer, I get the same thing with my clients. One of the best tips that I have for you is to discover the fun …
Marketing can be confusing. Advertising is critical for your residential service business, but most contractors struggle with the math. And this isn’t for a lack of intelligence. I actually …
As owners of service businesses, we spent a tremendous amount of time, energy, and money trying to generate service calls for our technicians and salespeople. These calls cost money, and it is …
Have you ever missed out on something before you even knew it was available? Well, that’s happened to you this week, and you didn’t even know it. This week, for the first time our Early …
