The Marriage of Brandy Rogers and Chris Loudermilk!
This weekend two of my friends and co-workers got hitched! And, it’s all because of me 🙂 Actually, I can’t take credit for their relationship. I can take credit for the two of them …
Leadership
The Power of the Pack
What makes a wolf pack so strong? As you know, a wolf pack is a group of wolves that unite to protect each member. Most of you know about the Alpha wolf. This is the primary lead, dominant …
Should I Train Him, or Replace Him?
Answering the questions of a concerned business owner: Today’s post is in response to an emailed question from a fan of our content. He is a concerned business owner, and the essence of his question …
Hiring IS NOT Recruiting
One of the biggest problems I hear from small business owners is the challenge of finding and retaining good people. 99% of the time this is an activity problem. What do I mean? When I say this …
4 Powerful Effects of a Company Retreat
A company retreat can have some amazing and powerful effects. Our last event had me fighting back tears through my smile. Others were wiping them away as they shared what this event meant to them and …
Why You Must Celebrate When You Are Small
I remember the first celebration of a company milestone at SET. It happened just after we surpassed $6,900 a month in recurring revenue. That number was important because it represented the moment …
The Powerful Effects of Demoralizing Leadership
In my earlier years, I worked for a leader that would “motivate” people by publicly embarrassing them in front of their peers. His approach to “Accountability.” His intentions were to embarrass the …
Prevent Technician Burnout Through Scheduling
Are you looking for a way to avoid the “busy season burn out?” Check out this video. I show you how I was able to use an alternative schedule to give my technicians 5 days off …
3 Keys to Big Results Through Personal Goals
Every leader wants a motivated team member. But, we sometimes demotivate our team members by using the wrong incentive. In this post, I’m going to share with you how to set personal goals that …
Motivating Your Team to Beat Goals
Like many young men and women, I played sports in school. As a young man in Texas, my favorite sport was football. My coaches would try to motivate us to work harder in the Texas heat. The football …
3 Keys to Blow Away Your Breakeven
I coach and consult with quite a few contractors, and I really enjoy working with you guys. Over the past decade, there are three things that really stand out to me about residential service …
The 5 Keys to Winning at Vendor Negotiations
You should never take the first offer from your vendor. You should count the first offer as the worst offer. It’s as bad as it’s going to get, and it’s up to you to make it better. Related: The 3 …
3 Keys to Boosting Profits with Job Costing
I started working with a contractor a while ago. I was trying to help him uncover why he was not hitting his goals for net profit. We sat down and dug into the numbers. He was making a lot of sales …
The 3 Benefits of Negotiating with Your Vendor
As a business owner, you have the responsibility to negotiate with your vendors. Getting the best deal with your vendor is beneficial for you and your supplier. It brings you closer to your vendor, …
The Lessons of My First Car and My Life Mentors
My first car was a 1984 Nissan Sentra. Actually, that’s not 100% true. My first car was Subaru Hatchback Deathtrap that my mom bought for $150 bucks. The steering wheel had about half a turn in slack …
How to Get Your Team to Encourage The Leader
Leading a small business can be a pretty thankless job at times. And that’s too bad. Because leaders need praise too! Leader’s need to hear “Good job!” Encouragement …
Setting up Managers for Success or Failure
Developing a leadership program in your organization is a lot of work. It is also very rewarding. Many of your team members are motivated by the goal of one day sitting in a manager or leadership …
Free Resource Center is Now Open
At Service Excellence Training we LOVE free resources. So, we are proud to introduce our Free Resource Center! This center is full of tools that can help your residential service company reach your …
The Transformation of Arnold Electric
At Service Excellence Training we have the opportunity to partner with and help businesses all over the US, Canada, and even Austraila. We love sharing transformation stories. Here is one about Jack …
3 Steps to Successfully Launching a Performance Based Team Member
I was so close to being fired, that I could barely eat the burrito in front of me. I was a Performance-Based Team Member of an HVAC company, and I sucked. My “suckiness” was caused because …
From doing it all, to doing none of it (kind of)
As a leader of a Performance Based Team, I know that you have done everything from the install to the accounting. Almost every entrepreneur has worn every hat in his/her company. Yet, you can’t …
Why I’m Changing My Focus
Time will change things, and time has changed me. It’s time to do something different. It is clear that it is time for me to change my focus. For the last 7 years, my deep focus has been on …
5 Reasons Why Steady Eddie Wins
Have you ever worked with an egotistical jerk? You know the type of person I’m talking about! He may be really good at his job, but he wants EVERYONE to know it. He’s the Super Plumber! …
How Companies Lose Money With Flat Rate
Residential service companies switch to flat rate to maximize their customer service experience, and profits. So, it’s a darn shame when they lose money on flat rate. Unfortunately, this happens …
