Service Excellence
Business Coaching for Home Services
Many small business owners only start to consider selling their business when they get an unexpected offer for it. Suddenly, the idea is churning in your head, and you wonder what you might sell your …
The best-case scenario for a business owner is to build your team, find a successful market and be able to turn the profit you want to. However, even after you accomplish all of these things, your …
As a technician, it can be easy to underestimate how little the world owes you. When you are training or communicating with fellow employees or your supervisors, you’re all on the same team. You all …
Do you have a team member that you know is capable of your performance standards, yet they consistently fail to hit the goal? Your team member is smart. Technically, the team member is well …
In every kind of business industry, there is a natural level of competition. Where you’ve recognized the need and provide a service, others have too. At times, competing businesses can get into …
If you walk around a college campus, you’ll likely spot credit card stands set up to entice students to sign up for credit cards. The professionals assigned to these booths know exactly how to draw …
Ride alongs, or skill observations, allow managers or trainers to go into the field with their employees to make sure that the company standards are being met. This tool can be extremely beneficial to …
As trainers or managers, our success is always measured by those who we train. What we teach to our trainees isn’t even necessarily the top priority when it comes to assessing what the team got out of …
If you’ve ever considered selling your business or have been approached by a buyer, you know the complicated thought process it takes to decide if it’s the right time to sell your company. …
Communication is Key Now is a critical time to communicate with your customer-base the precautions your company is taking to combat COVID-19 and what your business operations will look like during a …
As a business owner, confronting a situation as unique as COVID-19 is a challenge, to say the least. It’s important to stay up to date with the latest information from reliable news sources …
Strategies To Prevent Employees From Getting Sick Now more than ever, it is important to advise your staff to be cognizant of their health. There are a number of steps you and your employees can …
With all of the fear and misinformation surrounding COVID-19 and how to handle it, we partnered with Steve’s Plumbing to provide a free webinar to you about how to navigate your business …
The Key Result Area Document is one of the most simple, and powerful forms you can utilize in your business. You will be able to copy a download of the document for your own use. I recommend …
In this webinar, Chris Elmore and Kerry Webb will introduce you to an essential topic of the Owner Series: knowing and understanding your True Breakeven. Your True Breakeven is when sales = cost of …
The Power of the Owner Series Class Program Business should be fun. In fact, running a business should be an absolute blast! Going to work every day on your business should feel like a blessing! …
As a growing company, it became apparent that we needed to add a new position to the SET Team. We were missing opportunities in our Classroom division, so we have added a Full-Time Sales …
I once worked for a “boss” in the restaurant business that was the worst! His attitude brought down the entire team. He was rude, obnoxious, and judgmental. He believed that everyone underneath him …
As a manager, you are probably doing too much of the wrong things. This occurs because too many managers are busy with tasks that are comfortable, but not productive. RELATED TRAINING: The Manager …
Every professional sports team knows that it takes world-class talent to produce consistent results. That’s why Number One Draft Picks are so prized. A world-class talent could potentially take a team …
Check out this video from Todd Liles on the topic of, Breaking the Budget Barrier. He shares 3 keys to breaking the budget, defines the thought differences between a “Repair VS Replace” lead and …
The other day I was scrolling through Facebook when I came across a video titled, “This is Why Some Watches Are So Expensive!” After watching several videos on how expensive timepieces are made, I …
This video topic was voted on by our viewers. Todd Liles the CEO of Service Excellence Training discusses ways to make it through summer without experiencing burn out. Here are some key factors for …
One of the most iconic scenes in any Western Movie is in The Treasure of Sierra Madre. Humphrey Bogart is playing a gold miner, and Alfonso Bedoya is playing a bandit set on taking the claim. …
