VOTE FOR CHRIS!
Our very own Chris Loudermilk has been nominated as Consultant of the Year! He deserves it too! VOTE FOR CHRIS: CLICK HERE His clients absolutely adore him! Chris has many talents. For …
Leadership
4 KEYS TO A GREAT RIDE-ALONG PROGRAM FOR YOUR TECHS
Think about your client for a second. She is expecting one team member to show up to correct a problem. To her surprise however, two people exit the vehicle (because it’s a …
THE ANATOMY OF A BAD RIDE-ALONG
First and foremost, can we agree that Ride-Along evaluations are a critical component of team improvement? I mean, how else can you find out exactly what is happening out in the field? Most business …
COMPANY MAKES FUN OF 9/11 IN MARKETING VIDEO
There are some mistakes that can close the doors on a company. The ad shown in this video is one those marketing mistakes. Miracle Mattress in San Antonio Texas produced a marketing video that …
TECHS – HOW TO MAKE $80K TO $100K PER YEAR
“Earning $100,000 per year is a skill. Once you figure out how to do it once, you’ll always be able to do it again.” I was told that Carl DiBene. Carl is an ex Army Ranger, and …
[Training Session] – Sell Big During The Seasonal Slump
Sell Big During the Seasonal Slump is our most popular webinar to date. The material is powerful and timely. You can get the Training Here. In addition to the video, you can get access to the 2 …
WEBINAR – Get More Clients With Facebook Live Video
This Webinar is now available, and FREE. How to Use Facebook Live Video to Get More Clients Facebook Live Video is here, and it is powerful. Tuesday (July 12th – 11AM CST) Joe Person and Todd …
WHY YOU CRASH AFTER A BIG WIN
Have you ever notice how athletes crash after a big win? Think about Michael Jordan in 1993. He was at the height of his career. He had three NBA championships, an Olympic gold medal, and was making …
THINK YOU CAN’T FIND GOOD TEAM MEMBERS?
Here at Service Excellence Training we talk to a lot of HVAC, Plumbing and Electrical contractors from all over the country. We learn about the issues they are facing and try to help them improve …
HOW TO GET UP AFTER A CRUSHING EVENT
The last 5 months have been hard. In January my mom started down the road that would lead to her death. I started living my life out of a suitcase. I pulled my family back and forth from Texas to …
5 CHARACTERISTICS OF A WEAK SERVICE COMPANY
Some of the best lessons in business come from mistakes made, not successes. That’s why I love making a study of the errors of service companies. If you know what is not working, you will learn what …
GROWING REVENUE BY NOT CHARGING A SERVICE FEE
James Owen has some new ideas about winning at residential plumbing service. For one thing, he doesn’t charge any kind of service or dispatch fee. He is also willing to waive the diagnostic fees in …
Join us in Atlanta April 7th
Terry Barrett will be covering The 5 Traps of a Manager at the Service Roundtable International Event. Thursday April 7th, 4:15 to 5. This is a great opportunity to get training for your service …
THE 8 KEYS TO LANDING YOUR DREAM JOB
People change jobs every 3 to 5 years, according to Forbes. Many of these moves are for promotion, and many are because of relocation. In an average career, a person will have 10 interviews. This is …
WHAT WOULD BE YOUR SUPERPOWER?
If you could have any superpower in the world, what would it be?
THE 3 CRITICAL “DON’TS” OF AN INTERVIEW
There is a bad case of poor interviews in our industry. My clients have told me some shocking interview stories. Like the plumber that was smoking as he walked into the building. Or, the hvac tech …
4 Crucial Steps to Transforming Results
You have heard the saying, “if it were easy, everyone would be doing it”. But have you ever wondered, what is that person “doing”? How is he achieving exceptional results, consistently? If you are …
The Top 5 Posts of 2015
The blog experienced explosive growth in 2015. 55,910 of you visited the site, and read 165,988 blog posts. First of all, Thank You for Reading and Sharing! You are the reason we are here writing, …
The Surprising and Unexpected Benefits of Not Cursing
I set a goal not to curse in 2016. I did it to be a better person. Surprisingly, it has also provided me with some positive and unexpected benefits. I discovered these positive benefits yesterday at …
5 business lessons of a megachurch
Megachurches are on the rise. About 10% of all churchgoers attend a megachurch, and their popularity is growing. I have often wondered “What are the business lessons of a megachurch, and how …
Getting caught doing something right
The good deed of an HVAC Tech has inspired me this morning, and I desperately needed some positive inspiration. I am so tired of folks that focus on the negative, because it can make me negative. I …
How to gain respect from people
Do you feel like you are being stepped on? Like people aren’t giving you mutual respect. Don’t take this the wrong way, but you may be causing your own problem. The good news is the …
How to work through setbacks
I’m going through some setbacks right now. 3 injuries are causing limitations in my personal goals for health. This is really frustrating for me. I have worked all year to accomplish some big …
How to Maximize Your Positive Feedback During Training
You may be developing your internal training program, and that means a lot of great things are about to happen: clarifying procedures, increasing results, connecting on purpose, and boosting …
