The transformational power of a great credibility statement
Credibility statements are meant to build trust with your client. When done properly, a credibility statement can be amazingly powerful. When done improperly, it can come off as a canned …
Leadership
When life gives you lemons, make pizza!
The best planning will not keep away every bad situation. Life is going to send you troubles. How you react to those troubles will determine how other people view your leadership skills. In our …
6 keys that will transform your training sessions
Have you ever left a training session feeling like it was just wasted time? How about that one where you felt like you had just been through a BEAT DOWN session!? I remember walking away from …
3 keys that make your systems and procedures personal
Running a Business can be tricky. Part of the reason for that is we spend so much time on Systems and Processes, and not enough time on people. That’s a mistake, because in reality we are all …
3 reasons why you should do side jobs
Are you a technician or plumber that has been considering taking on “side jobs”? Side jobs are a great way to earn extra money as a technician. There are many clients that will gladly have you …
Why you choose Talent over Passion for a career choice
Do you choose Passion or Talent for a career choice? There is a movement in America that says, “You should follow your passion! You can be whatever you want to be.” It is that same movement that …
3 Big Influences that Condition You for Success
The average technician is conditioned for failure. He believes success is a story for someone other than himself. RELATED – Drowning for Success This belief system starts at home, gets …
The 5 Traps of a Service Manager
Service Managers have an amazingly important position. A service manager serves as a resource and advocate to the technician. In addition, the service manager is the implementer of …
Don’t pass when a run will work
Super Bowl 49 was over the moment Russell Wilson threw an interception pass in the end-zone with less than a minute to play. This was a heart breaking way to lose. Not because of the …
4 Keys to a Successful Pay Raise
Part 2 of “What to do when an employee asks for a pay raise.” A person should be paid what they are worth. Therefore, a pay raise or reduction should be given based off of performance. This is one …
What to do when an employee asks for a raise – Part 1 of 2
There are few things more stressful as when a team member asks you for an unexpected raise in pay. Those precious moments following immediately after the request can have dire consequences. Guiding …
Drowning for Success
There is a very popular motivational video on YouTube that tells the story of a young man who wants success. The young man asks an older successful man “How do you get success?” …
How to Overcome the Guilt and Shame of Selling
Many service technicians struggle with the shame of charging retail prices for their work. This is an ever present problem with average tickets and closing percentages. If the problem of shame and …
7 confidence boosters your team desperately needs
Do you have low confidence? Or, do you have a team member that is suffering from low confidence? Low confidence is a killer to success. The emotional and financial impact of low confidence tends to …
7 training program mistakes, and how to fix them
A classic mistake is to build a training program around the desires of the coach, not the needs of the techs. This happens daily in the hvac and plumbing world, and it is a mistake. The training …
A hero and a lesson
I expected to only buy desserts in the pie shop, but I met a hero and learned a very powerful lesson. “Your daughter is beautiful.” A man standing at the counter said that with a pleasant …
Maximizing Your Tech’s Training Experience In Your Absence
You have a service tech that deserves training. He has proven himself to be diligent and responsive to in-house training. Now you want to send him to the next Sales or Service Training Program. …
IF YOU DON’T TRAIN THEM, THEN THEY JUST MIGHT STAY
I know, you are probably thinking to yourself “What does Thomas mean by that?” Has Thomas hit his head and is this blog the result of a serious head injury? NO, I promise, there is power in …
How to Get the Most out of your Conference After It’s Over
Smart residential contractors all over North America have been attending conferences in mass to learn and grow from each other. Unfortunately, much of the wisdom from these conventions never leave …
The 4 Times Your Techs Are Guaranteed to Get on Your Nerves
“I’ve only got 1 nerve, and you are jumping all over it!” My mom loved to say that to my sister and I. It was her way of communicating that she had lost her patience with our non-sense. She was …
Just Give Them The Pickle – World Class Service in your HVAC Business
Every HVAC Business has opportunities to provide Client’s with a “WOW” moment. Sometimes delivering World Class Service in your HVAC Business can be as simple as just giving them …
3 Truths About the “Low Price” Service Technician
Being a “Low Price,” or “Low Ball” service technician is repulsive to the flat rate contractor. Time and material technicians feel the same about flat rate service techs. Here’s my confession: I was …
An Interview with Matt Michel of the Service Roundtable
Matt Michel is the CEO and co-founder of the Service Roundtable. In this interview, we talk about: content, marketing, the expansion of the Service Alliance, and the future of Residential Contracting …
American Independence was Built on Rebellion
America was founded by rebels. It’s important to remember that we are a nation born of our rebellion. Rebellion Is In the Heart American Independence sprung forth from the hearts of men …
