Service Excellence
Business Coaching for Home Services
What big idea will you and your team take from this training series: "The tools learned will be put into play when I get back."
What did you like most about this training series: "The interaction …
What big idea will you and your team take from this training series: "Let the client decide for themselves, just guide them."
What did you like most about this training series: "The way Terry goes …
What big idea will you and your team take from this training series: "Goals, PRESS PLAY steps"
What did you like most about this training series: "Role playing in groups."
What big idea will you and your team take from this training series: "I will be using the 6 steps to settle the client's anxiety."
What did you like most about this training series: "Personality …
What big idea will you and your team take from this training series: "Taking my time on each service call."
What did you like most about this training series: "How much you care about your team."
What big idea will you and your team take from this training series: "Role Playing"
What did you like most about this training series: "Having time for questions & answers."
What big idea will you and your team take from this training series: "Relationship building techniques."
What did you like most about this training series: "Learned how to recognize different …
Ray Myers is an owner of an HVAC Independent Contracting Company called Sierra Air Service located in Austin, TX. Ray Myers was kind enough to provide the Service Excellence Training team with the …
What big idea will you and your team take from this training series: "Terry taught us ways to improve on executing a call more successfully."
What big idea will you and your team take from this training series: "True cost of keeping the old system."
What did you like most about this training series: "Small class."
What big idea will you and your team take from this training series: "Monthly drafts for Preferred Service Agreements."
What did you like most about this training series: "Role Playing, …
Company leaders must work to instill the company’s vision and values into their entire team so each member will be able to successfully portray the company’s unmatched service excellence to potential …
In a short voice clip, marketing expert, Mari Smith, explains the importance of relationship marketing for businesses through social media sites.
Average service has become the norm in our modern-day world but when service is outstanding and over-the-top it is something to be talked about—and people do. Communication spreads far and wide at …
“If you spend more time asking appropriate questions rather than giving answers or opinions, your listening skill will increase.” –Brian Koslow (President and CEO of …
Those independent contracting companies with excellent and outstanding service will reap the great reward of free, positive advertisement and what better mouthpiece than completely satisfied clients.
Learning to work with the different personality types is vitally important to increases sales, leads, and retention inside your independent contracting company.
Retention of great members of an independent contracting team requires focus in two areas of employee need. First, employees must feel that they are personally valued and individually capable of the …
Leads are a key component to gaining larger average tickets for an HVAC, plumbing, or electrical independent contracting company. But there is some “behind-the-scenes” work that needs to be completed …
Paperwork is a major part of the internal structure that gives an independent contracting company its shape, stability, and promotion of service excellence. In the industries of HVAC, plumbing and …
Last month, I had a routine Scheduled Service Call performed on my residential HVAC system. Scheduled Service Programs may also be referred to as Annual Maintenance Programs, Club Memberships, or …
The milder seasons of the year tend to bring about slower business for those in the industry of HVAC, Electrical, and Plumbing. But just because a majority of inbound calls are not “demand” …
Todd Liles serves as Owner and Business Coach at Service Excellence Training. As a business consultant to residential home-services companies throughout the United States and Canada, Todd honed his …
