Service Excellence
Business Coaching for Home Services
What big idea will you and your team take from this training series: "The options guide with multiple plans."
What did you like most about this training series: "It was fun and energetic, but laid …
What big idea will you and your team take from this training series: "The best class of I have ever been to."
What did you like most about this training series: "Terry is inspiring and …
What big idea will you and your team take from this training series: "Formulas used in class."
What did you like most about this training series: "Control of class- didn't let class interupt …
Eddie Blanchard is an owner of an HVAC Independent Contracting Company called 72 Degrees Heating & Air located in Sanford, NC. Eddie was kind enough to provide the Service Excellence Training team …
What big idea will you and your team take from this training series: "Formulas, entry script, closing script, recommendations."
What did you like most about this training series: "The energy."
What big idea will you and your team take from this training series: "Show clients on paper how much an old system will cost them & using the system snapshot to supplement."
What did you like most …
What big idea will you and your team take from this training series: "All the formulas that we were taught to use."
What did you like most about this training series: "How Terry used analogys to …
What big idea will you and your team take from this training series: "True cost calculator. The chance to show the client the chances of savings will be important to me."
What did you like most …
What big idea will you and your team take from this training series: "How to present myself to the customer."
What did you like most about this training series: "Details on techniques."
Big Idea: Reading people's profiles and using my knowledge on how to deal with that personality.
Liked Most: The ability to discuss ideas with other people.
What big idea will you and your team take from this training series: "Real reason I do what I do!"
What did you like most about this training series: "Educate. Lead. Be happy and help others to be …
What big idea will you and your team take from this training series: "Roleplay until it becomes an unconcious action."
What did you like most about this training series: "This reassures me that we …
What big idea will you and your team take from this training series: "Picture Book Pricing"
What did you like most about this training series: "Benefits of what was discussed coming from someone …
What big idea will you and your team take from this training series: "Role Play, Personality Traits"
What did you like most about this training series: "Terry connects well with his students."
What big idea will you and your team take from this training series: "How to show value."
What did you like most about this training series: "The entire presentation."
What big idea will you and your team take from this training series: "We will be implementing the goal board. We will be changing our options guide."
What did you like most about this training …
This letter was submitted to SET by Eddie Blanchard. His Team attended The PRESS PLAY for Techs: Program March of 2012. The results below the video are 40 days after the class. 40 Days After …
When an independent contracting company takes time and energy to see their company’s service process through their clients’ eyes then they will be better equipped to train, develop, and grow more …
Big Idea: Personality types
Liked Most: Terry’s excitement and topic knowledge
What big idea will you and your team take from this training series: "Learning to present to different personalities."
What did you like most about this training series: "How natural the …
What big idea will you and your team take from this training series: "Understanding what the client needs."
What did you like most about this training series: "The way they emphasized on caring for …
What big idea will you and your team take from this training series: "My image"
What did you like most about this training series: "Understanding what the client needs."
What big idea will you and your team take from this training series: "Getting more focused on goal setting."
What did you like most about this training series: "Learning specific training for my …
What big idea will you and your team take from this training series: "PRESS PLAY & training techs"
What did you like most about this training series: "As a partner in the business, all the …
