Training and Consulting Serving the Trades Since 2011

Blog

Arturo Cardenas, HVAC Manager, gives testimonial on the change in his team’s attitude

By Todd Liles May 23, 2012 Arturo Cardenas, HVAC Manager, gives testimonial on the change in his team’s attitude
What big idea will you and your team take from this training series:

“Roleplay until it becomes an unconcious action.”

Submitted in class – May 23, 2012

Arturo Cardenas is a manager for an HVAC Independent Contracting Company called Comfort Tech located in Del Rio, TX.  Arturo Cardenas was kind enough to provide the Service Excellence Training team with the great video testimonial from above about his experience as a manager at Service Excellence Training’s classroom training event.  As all great managers, like Arturo, know it is highly important to have an independent contracting company team that has the right attitude and the right mindset in order to increase sales, service excellence, and rapport with clients.  After his third experience at the training series, this is what manager, Arturo Cardenas, had to say, “The biggest thing that I’ve noticed is the overall attitude of the company.  Coming out here and putting our guys through this training has really transformed everybody’s attitude.”

Here at Service Excellence Training, we love to hear our independent contractors talk about the positive difference training and implementation has had on their company and their team.  We love to help managers, technicians, CSRs, and dispatchers turn their team’s learning into earning!

Arturo also provided the Service Excellence Training team with some wonderful written answers about his experience at the training series.  These statements will explain the big idea Arturo will take from the training series, the aspect that he liked most about the training, and they will answer the question “Why should I use Service Excellence Training to train my team?” for HVAC, Plumbing, Electrical, Sales, Service, CSR, and Dispatcher Training.

What big idea will you and your team take from this training series:

“Roleplay until it becomes an unconcious action.”

What did you like most about this training series:

“This reassures me that we are moving in the right direction.”

Contact Us
  • I'm interested in:
  • This field is for validation purposes and should be left unchanged.

What SETs Us Apart?

Proactive Business Plans

A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.

Proven Results

Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.

Personalized Training

Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!

Prioritizing People

We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.

Success Stories

I've increased my sales from $250,000 a year to over $400,00! This really works.

-Scott Putman, Putman Plumbing

Success Stories

Over $2,400,000 in sales my second year after training with SET!

-Chris Yanez, Selling Tech

Success Stories

I sold $18,867 on my first call after SET's Press Play for Sales event series!

-Jake Pettit, Selling Tech

Trusted By

142 Cimarron Park Loop, Ste E, Buda, TX 78610
© 2020 Service Excellence Training. All Rights Reserved
Website by Leadhub