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Robert De La Garza, HVAC Technician, speaks on service excellence and clients

By Todd Liles April 25, 2012 Robert De La Garza, HVAC Technician, speaks on service excellence and clients
What big idea will you and your team take from this training series:

“Let the client decide for themselves, just guide them.”

Submitted in class – April 25, 2012

Robert De La Garza is a technician for an HVAC Independent Contracting Company called Comfort Tech located in Del Rio, TX.  Robert De La Garza was kind enough to provide the wonderful video testimonial from above about his experience as a technician at Service Excellence Training’s classroom training event.  As all great technicians know, it is so important to learn how to treat clients with respect and service excellence. That is exactly what Robert De La Garza felt he got from the training series.  This is what Robert had to say about his experience as a technician at the training series, “The most important thing that I learned from this class is not to push the customer, like we are try to push a sale, but just let them decide and help guide them.  I would recommend it to any company because it is pretty much going back to the basics.”

Here at Service Excellence Training, we love helping our independent contractors turn their learning into earning.  The entire Service Excellence Training team, makes it our mission and daily purpose the bring the best and most recent training material straight to you and your team because of the grow that is sparked in our technicians, like Robert.

Robert De La Garza also provided the Service Excellence Training team with some wonderful written answers about his experience at the training series.  These statements will explain the big idea that Robert will take from this training series, the aspect that he liked most about this training series, and they will answer the question “Why should I use Service Excellence Training to train my team?” for HVAC, Plumbing, Electrical, Sales, Service, CSR, and Dispatcher Training.

What big idea will you and your team take from this training series:

“Let the client decide for themselves, just guide them.”

What did you like most about this training series:

“The way Terry goes step by step explaining and role playing.”

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